This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Ford Excursion. The contact stated that while driving at an unknown speed, the vehicle failed to accelerate without warning. The vehicle was taken to an independent mechanic. The technician diagnosed that the fuel injection control module needed to be replaced. No repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was 24,096.
The contact owns a 2004 Ford Excursion. The contact stated while driving approximately 60 mph the engine stalled without prior warning. The engine was able to be restarted after ten minutes and resumed normally, however all of the power windows failed to operate. The failure recurred twice. The vehicle was taken to an independent mechanic where the fuel injection control module was replaced. The manufacturer was notified of the problem. The approximate failure mileage was 94,000. Updated 6/24/14 updated 06/26/2014
The contact owns a 2004 Ford Excursion. The contact stated that all the vehicle doors failed to lock properly. The vehicle was taken to the dealer where the dealer confirmed that the door lock actuators failed. The contact also stated that while refueling, the fuel spilled to the ground. The vehicle was taken to the private mechanic to address the failure. The mechanic confirmed that the filler pipe was rusted and needed to be replaced.the manufacturer was not contacted and the vehicle was not repaired. The failure mileage was 100,000 and the current mileage was 176,167.
- Chicago, IL, USA
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- Shawnee, KS, USA