hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
134,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Excursion steering problems

steering problem

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2004 Ford Excursion Owner Comments

problem #2

Jun 262013


  • 80,000 miles


The contact owns a 2004 Ford Excursion. The contact stated that while driving approximately 40 mph, the engine stalled without warning and failed to restart. The steering wheel was turned and a loud pop was heard. The vehicle was towed to an independent mechanic, who informed the contact that a component of the steering box was fractured. The vehicle was scheduled for repairs. The manufacturer was notified of the problem. The approximate failure mileage was 80,000.

- Port St.Lucie, FL, USA

problem #1

Apr 242011


  • 189,000 miles
Driving on level streets, highways, experienced intermittent ghost steering inputs resulting in vehicle maneuvering severely left or right. Also, no auto-recovery from 90 degree cornering turn. Vehicle would continue in turn direction until severe steering wheel input by driver. At highway speeds, vehicle would intermittently pull left or right (non-dependent on driver input), until finally needing severe corrective steering wheel input to maintain lane. Corrective inputs of 1/4 turn or more needed 100% of time. Condition would also suddenly present itself at highway speeds, appearing suddenly, with no driver input. Driver needed an emergency corrective maneuver to maintain lane and prevent crash. Finding - failed power steering box. Excessive play in control arm, metal shards inside steering box. Currative action - replaced steering box, flushed power steering system of metallic shards.

- Yaphank, NY, USA

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