This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle suddenly shifted downward, my gas pedal had no effect, my speedometer stopped working and my fuel and tire sensor lights came on. This happened multiple times on my drive this morning and would have caused an accident if I was being tailgated.
While driving, the vehicle suddenly downshifted into 1st gear, rpms revved up, speedometer stopped working, pushing the gas pedal temporarily had no effect, "fuel level low" light came on and "tire pressure sensor fault" light came on. I was still able to drive the vehicle, though the speedometer was not working. I stopped, turned off the vehicle and restarted it and the vehicle worked fine. This event happened three times over the past month. Sheehy Ford in ashland, Virginia said that I needed a new "lead frame" and that the charge would be $900. Upon further research, I learned that there had been a recall for this issue for the 2012 Ford Expedition, but my 2012 Expedition VIN number is not part of the recall. I believe my vehicle should have also been included in the recall and fixed by Ford. I could have had a serious accident if this had happened while driving at a high rate of speed. Recall information found online: "Ford has issued a safety recall for the 2011-2012 Ford F-150, and 2012 Ford Expedition for a potential problem with the output speed sensor in the transmission's lead frame; in certain conditions the part can lead to a temporary downshift into first gear. Depending on how fast the vehicle is going, that could lead to an abrupt reduction in speed that could cause the rear tires to slide or lock up. Ford said it's aware of three accidents reported and no injuries related to the issue. The affected vehicles have a 6R80 transmission in certain Ford F-150S built at dearborn assembly plant and Kansas City assembly plant, Aug. 19, 2011 through March 9, 2012; 2012 Ford Expedition vehicles built at Kentucky truck plant, Aug. 19, 2011 through Dec. 19, 2011; Ford mustang vehicles built at flat rock assembly plant, Aug. 19, 2011 through Feb. 21, 2012; and Lincoln Navigator vehicles built at Kentucky truck plant, Aug. 19, 2011 through Dec. 17, 2011.
Driving on a highway at approx 50 mph, vehicle speedometer goes to 0, mileage goes out, dash lights flash, wrench light comes on, vehicle downshifts (has done this several times (sometimes accelerated from 1st gear)) to 1st gear and goes into a limp mode. Had to pull over and shut off the truck- all fine when restarted. Could have caused a major accident. Very scary. This truck has had a recall repair fixed for what was described as exactly this problem. Has happened numerous times now.
Identical to numerous other registered complaints (June 4, 2018 NHTSA id number: 11099593, September 26, 2018 NHTSA id number: 11131784, June 14, 2018 NHTSA id number: 11101913, April 9, 2018 NHTSA id number: 11084000, August 8, 2016 NHTSA id number: 10894005): Sudden deceleration with gauges flashing - wrench light on, miles to zero with no numbers, speedometer fails. At the same time, the car begins bucking with sudden acceleration and deceleration, but ultimately the vehicle is losing power and acceleration is limited or useless. Several times I could reset the engine problem by turning the vehicle off and restarting. The last two times it occured when accelerating from a stop and the vehicle refused to shift from 1st gear. I attempted to restart it after pulling off the road but it did not fix it this time. (and on these occasions the dash lights did not change right away/first). I pulled over 3 more times and tried shifting through all the gears manually, including using the 4WD toggle, and that finally allowed the car to shift normally. This is extremely dangerous and at higher speeds can cause the car to lose traction. I've been fortunate that this has only happened twice at 65mph and I was in a position to get to the side of the road without incident. The total number of times has been 8 in approximately 2,000 miles of driving. If this happens now that snow and ice are on the road, it could cause a catastrophic crash.
The contact owns a 2012 Ford Expedition. While driving various speeds, the vehicle shut off and the speedometer gauge went to zero. The contact stated that the vehicle had to be coasted to the side of the road and would restart occasionally. The contact called monaco & sons motor sales, Inc (767 new london turnpike, glastonbury, ct 06033, (860) 652-3000) and was informed that the vehicle was not included in a recall. The manufacturer stated that there was no recall and advised the contact to call NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was 98,000.
- Glastonbury, CT, USA
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The contact owns a 2012 Ford Expedition. While driving, the low fuel indicator illuminated, all the lighting on the instrument panel flickered, and the vehicle decelerated. The contact coasted the vehicle to the side of the road and powered off the engine. When the vehicle was restarted, the instrument panel was reset and the vehicle was able to drive normally. The failure recurred. The vehicle was taken to all star Ford (located at 2586 range park dr, denham springs, la 70726, (225) 490-7649) where it was diagnosed that the lead frame speed sensor of the transmission needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The approximate failure mileage was 108,000.
Vehicle downshifts while driving at different speeds. Panel reads, flat tires, no fuel, no gauges will work. I was pulling out of a gas station on a major hwy, I gave the vehicle gas to enter the lane, as I was approaching a higher speed, my vehicle downshifted and the vehicle behind me had to slam on their breaks to avoid hitting me in the back. Another time at a high rate of speed on an interstate, as I was switching lanes, my vehicle downshifts almost causing another wreck. If it had not been for car seats, my grandchildren would have hit the floor. If it had not been for the other drivers quick actions, people could have been injured or even worse dead. After a few more incidents, I find out a recall for this problem was made, but not on my vehicle. Same year, same model, same factory, just not my VIN! recall 16S19- NHTSA id# 16V248000. My vehicle has 74,000 miles on it, so it is not covered under a warranty. Notice I'm attached picture. 0 mph, but look at the 2000 RPM. Check engine light on. I have a video of it doing this several times.
We took the vehicle to our local Ford service center approx. Aug. 2017 with mileage at approx. 54000 miles while the vehicle was still covered under factory warranty. We were experiencing a sudden downshift in the transmission when driving in city streets. The instrument cluster would show the speed at 0 mph and the message --- miles to empty would display. The dealership was not able to pull any codes at that time or duplicate the symptoms on the vehicle. Our VIN was not covered under any recall. We were not charged. No check engine light has ever displayed until April 5th, 2018. I was driving the vehicle on the highway in heavy traffic going 75 mph. The vehicle suddenly downshifted causing me to pull over onto the shoulder. Current mileage is 60400. The instrument cluster did the same thing as previously. The check engine light and wrench light came on as well. I took the vehicle in to an auto parts store to get scanned and they pulled code P0270. It is my understanding that Ford is expanding their recall due to more complaints. We have an appointment for April 24, 2018. Fortunately, we have a Ford extended service plan. The deductible is $100. I believe this vehicle is experiencing the conditions under Ford's recall number 16S19, NHTSA campaign number: 16V248000. This is my wife's primary vehicle. She has experienced the sudden downshift on many occasions lately but no check engine light. My wife states that she has to pull over and turn the vehicle off. A few minutes later she restarts the vehicle and the symptoms sometimes quit. Sometimes it takes a few cycles of turning the vehicle on and off for them to go away. Her route to work involves a lot of highway traffic with a lot of semi's (tractor trailer's) due to where we live (oil field traffic). Safety is my main concern. I have her text me every day when she arrives to work(school) with our 9yr old son.
Customer complained of the vehicle stalling. Testing found an electrical issue with the fuel supply and delivery system. Removal and inspection of the fuel pump found the internal power wire to the pump rubbed through on the pressure regulator ground spade causing a short circuit inside the fuel tank - this short circuit blows fuse 44 in the underhood fuse box, causes the vehicle to stall without warning, melted the safety ground wire between the fuel pump and pressure regulator, and has a high chance of causing a fire inside the gas tank. This was on the factory oe motorcraft fuel pump assembly.
The contact owns a 2012 Ford Expedition. While driving approximately 2 mph, the vehicle independently downshifted. The check engine, fuel, and tire sensor warning indicators illuminated. In addition, the speedometer failed. The vehicle was taken to rivertown Ford (1680 whittlesey rd, columbus, ga 31904) where it was diagnosed that the led frame needed to be replaced. The vehicle was not repaired. The failure recurred several times. The manufacturer was notified of the failure and opened a case to be sent to the dealer. The failure mileage was 143,115. The VIN was not available.
The contact owns a 2012 Ford Expedition. While driving 50 mph, the instrument cluster failed and went blank without warning. The vehicle was taken to a local dealer (johnson brothers Ford Lincoln, 7455 South general bruce dr, temple, tx 75505) where it was diagnosed that the molar lead frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the issue and opened case number: 13199951. The contact was referred to NHTSA. The failure mileage was 95,000.
Our 2012 Expedition speedometer has repeatedly dropped to zero and stopped functioning while driving on the highway. We bought the truck last month as a Ford certified vehicle. It has 30K original miles. This is a major safety issue. We have also submitted a complaint regarding intermittent loss of transmission output.
The contact owns a 2012 Ford Expedition. While driving 55 mph, the vehicle downshifted without warning and stalled more than once. The contact had to quickly coast the vehicle over to the side of the road and was able to restart the vehicle. The vehicle was taken to a mechanic who was unable to replicate and diagnosis the failure. The manufacturer was notified of the failure and informed the contact to take the vehicle to the dealer for diagnostic testing. The failure mileage was not available.
The contact owns a 2012 Ford Expedition. While driving approximatley 40 mph, the speedometer and fuel gauge readings fluctuated and the transmission jerked violently. The VIN was not included in NHTSA campaign number: 12V190000 (exterior lighting, power train). The failure recurred on two separate occassions. The vehicle was taken to the dealer where the transmission output speed sensor was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 63,000. Updated 06/29/16
Smelled a burning plastic smell from the rear of the vehicle. After searching I discovered the 3rd brake light housing had overheated and has melted in the frame from the heat of the lighting. This is a stock housing from Ford with Ford installed lights.
Driving down the highway at 65 mph in the left lane when the car lost all power. We were able to coast to the side of the highway because we were traveling at the rate of speed listed above with no power. This is extremely dangerous to someone in this position. As we attempted to see if we could figure out what had occurred an error appeared on the service display of service advance trac. A few minutes later we noticed the additional code of tire pressure monitor fault. We had to get the vehicle towed at this point. Not satisfied as the could be huge safety issue.
A D V E R T I S E M E N T S
- Franklin, NJ, USA