The contact owns a 2014 Ford F-150. The contact stated that while attempting to start the vehicle, the vehicle failed to respond as needed. No warning light was illuminated. The vehicle was previously serviced under NHTSA Campaign Number: 24V444000 (POWER TRAIN); however, the remedy failed to fix the vehicle. The contact stated that the failure had occurred after the recall repair was performed. The manufacturer was notified of the failure. The failure mileage was 191,000.

- Silva, MO, USA

Transmission would downshift unexpectedly causing me to brake and panic, the tool icon will come on dash, speedometer stops working and backup camaras failed, transmission locked up on highway and caused driveshaft to lock back tires. All around dangerous situation

- Rincon, GA, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the check engine warning light, the wrench warning light, and the air bag warning light illuminated. In addition, the speedometer failed to function as intended. The speedometer indicated 0 MPH while driving. The contact pulled over to the side of the road and turned off the vehicle. After the vehicle was restarted, the wrench warning light was no longer illuminated. The contact continued to drive, and while driving at 45 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The wrench warning light intermittently illuminated, and the air bag warning light illuminated. The contact stated that the vehicle failed to respond as needed while driving. The vehicle was taken to a collision center. The contact was provided the following codes: P1500-00, P0722-00, P0721-00, P0304-00, and P0151-00. The contact stated that the codes were cleared while at the collision center. The vehicle failed the emission test. The vehicle was taken to an independent mechanic who diagnosed that the steering wheel sensor had failed, and the sensor was replaced. The contact stated that on the drive back to the residence after leaving the independent mechanic, the check engine warning light, the wrench warning light, and the air bag warning light were illuminated. In addition, the speedometer failed to function as intended. The vehicle was taken back to the independent mechanic, who diagnosed that the transmission output shaft speed sensor and the powertrain control module had failed and needed to be replaced. The vehicle was not repaired. Most recently, the contact stated that while the vehicle was stopped at a traffic light, once the contact removed the foot from the brake pedal, the vehicle failed to move. The accelerator pedal was depressed, and the vehicle drove sluggishly; and the contact had to use additional force to depress the accelerator pedal. The check engine and air bag warning lights illuminate

- Lynwood, IL, USA

I had the OSS software recall completed a few months ago. Software fix is suppose to prevent automatic downshifting to 1st gear when traveling in higher gears. I am now having slipping/engine shudder when accelerating in higher gears. More than likely the lead frame will need to be replaced and my independent mechanic has said this should have been the fix initially, not just a software update. (Same models from 2011-2013 have had this recall implemented, but the 2014 has not been included for some reason.)

- Benbrook, TX, USA

I experienced an abrupt downshift while driving ~60 mph and the speedometer/odometer quit working, an orange wrench light appeared, and the engine light came on. My vehicle had Ford recall 24S37 open, which relates to the OSS and a symptom is an abrupt downshift. I took the truck to the local Ford dealer. They indicated that there were no codes showing- which I am suspicious of given the issues I experienced and I had a private reader read the truck after the recall programming and it did show an O2 sensor code- P0131 and at one point a P0722 code. The Ford dealer performed only the programming as part of the recall. After the recall programming, the truck experienced additional abrupt downshifts. I had to take the truck in again and pay for them to read the code even though I had the codes. After reading the code they indicated that the lead frame needed to be replaced. I had this replaced out of pocket (~$1138.21) and the O2 sensor for a total invoice of $1521.85. I contacted Ford to express my concern and frustration- case #CXH05849514. It appears that the recall programming was not effective in eliminating the problem.

- Tuscola, IL, USA

Took in my vehicle to my local Ford Dealership after I experineced sudden downshift of the transmission and getting stuck in 1st gear. I asked for a reantal vehicle or a loaner to which they said, it would depend whether or not there would be any PCM related codes that came back after connecting the car. According to them no codes came back, and explained to me that, that being the case that they would just need to reprogram my PCM. The next day I went and picked up my truck, and after just about roughly 7 miles into driving, I started experiencing sudden downshift again and my truck started slowing down rapidly almost causing an accident and getting rear ended. I was able to pull over and noticed this time my truck had gotten stuck in 4th gear. I was able to drive it back to the dealership and left it parked in the their parking lot as it was after hours at this point. The very next morning by 7:30AM I was at their service desk explaining what had happened the night before after picking up my truck from them. They refused to give me any further service as they said that they had already completed the service related to the 24S37 recall, and that if I continued to experience issues, that it was a completly unrelated issue and if I wanted to get it diagnose and repaired that it would be out of pocket. After doing more reserach online, I came to find out that on some of this recall issues related to 24S37, in some cases the dealership would have to replace the entire Lead Frame which holds the Transmission output shaft speed sensor which goes bad and causes the transmission to go crazy and thus the downshifting, and in other cases they don't have to replace this part. In my case, while there were no other codes that showed, they determined that only a reprogramming was necessary. However, given that I continue to experience the same sudden downshift issues, I suspect that it is a bad output shaft speed sensor which should be replaced under the current safety recall.

- Garnerville, NY, USA

There was a sudden downshift at 50mph and a wrench icon showed up on my truck. I used on OBDII scanner and the codes p0706 and p0707 showed up. My safety was put at risk because I could have been hit in the rear and my rear tire locked up. I got the repairs done for a leadframe install. Is there any way I can get reimbursed for the repairs made, because this was once a recalled issue.

- Mullins, SC, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted and the rear wheels locked up. No warning light was illuminated. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V444000 (Power Train); however, the recall repair failed to prevent the failure from occurring. The contact stated that the failure had occurred approximately 8 months after the recall repair. The vehicle was towed to a local independent mechanic, where it was diagnosed; however, the cause of the failure was not identified. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 152,000

- St Amant, LA, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving 65 MPH, the transmission unexpectedly downshifted from 6th to 4th gear. The contact stated that there was a screeching sound coming from underneath the vehicle. Additionally, the power train warning light was illuminated. The contact used a handheld diagnostic machine to retrieve DTC: P0707 (Transmission Range Sensor -??A-?? Circuit Low). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Mountain Grove, MO, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that while driving at 55 MPH, the transmission unexpectedly downshifted independently. No warning lights were illuminated. The contact was able to coast to the side of the road. The contact shifted into park(P) and, while in idle, the contact waited for a short while before driving to the residence. While driving to the residence, the failure persisted. The transmission downshifted with an abnormal sound coming from the rear tires. The tires spun independently and left black marks on the street. The contact was able to drive to the residence. The vehicle was parked and no longer driven due to safety concerns. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 214,000.

- Bridgeton, NJ, USA

The contact owns a 2014 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V444000 (POWER TRAIN). The contact stated that while driving at 40 MPH and overtaking another vehicle, the transmission unexpectedly downshifted. There was no warning light illuminated. The contact stated that the vehicle spun out of control; however, the contact was able to regain control of the vehicle and then pulled over to the side of the road. The contact attempted to shift the gear lever, and the gear shifter failed to function as intended. The contact switched to manual mode and was able to use the first, second, and third gears, and the vehicle limped to the residence. The vehicle was taken to the dealer. The technician performed the powertrain control module software update. The contact asked the dealer if the transmission was repaired, and the dealer refused to repair the transmission, stating that the recall update was completed and that the recall had not specified replacing the transmission. The vehicle was not diagnosed or repaired. The contact stated that the failure reoccurred on the drive back to the residence. The vehicle was driven in LIMP Mode and the lower gears. The failure was a recurring failure. The contact parked and was no longer driving the vehicle due to safety concerns. The manufacturer was not notified of the failure. The failure mileage was approximately 138,000.

- Kerhonkson, NY, USA

My truck was recalled. Software updated to correct a sudden downshift to 1st. The software update did not correct the problem. The software update was done TWICE. The Dealer said: "Software update doesn't always fix the sudden downshift problem, unfortunately. You will have to pay to correct the sudden downshift problem. Replacing the rails should fix it. Estimate repair would be about $1300 " It ended up costing me $1246.79 to repair the "sudden downshift" (which was the reason for the Safety Recall Notice 24S37 / NHTSA Recall 24V444, in the first place) Ford should be forced to reimburse me for paying for the powertrain Safety Recall 24V444, as the software download didn't work and doesn't always work, despite Ford's knowledge of this issue. Their responsibility doesn't end there. I called Ford Customer Service, and they were not helpful.

- Lowell, MI, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving approximately 60 MPH, the transmission unexpectedly downshifted. The contact stated that the RPM was raised above 3,000 RPM. The contact stated that no warning light was illuminated. The contact started to pull over, and the vehicle started driving, and the transmission was shifting normally. The contact stated that the software update for NHTSA Campaign Number: 24V444000 (Power Train) was performed several months prior to the failure. The contact stated that the vehicle had never experienced an unexpected downshift failure prior to the software update. The vehicle was taken to a local dealer to be diagnosed, and it was determined that the transmission lead frame module needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 160,000.

- Albany, GA, USA

While driving the 2014 F150, it will down to randomly into first and then also lose power while accelerating between second and third or second and fourth for a brief period of time.

- Grandville, MI, USA

I recieved a Text message months after this happened. They knew about it a month prior. I could have saved alot if they had done there job. Nit following procedures. It says in writing. I was coming to a intersection, proceeding to stop, and it would not let me. I was standing on the brake peddle with both feet( I am 275lb, 6'7, ) I ran into back of van, was Sued, and my insurance went up. I lost not one but 2 raptors to the same issue. The second one I rolled. 2012

- Gresham, SC, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted without warning. The contact called a dealer and was informed that the vehicle was covered under NHTSA Campaign Number: 24V444000 (Power Train). The dealer sent a technician to the contact's workplace for the recall repair, and the technician performed the powertrain control module software update; however, the failure recurred approximately a week later, and the failure persisted. The contact stated that the instrument panel occasionally went blank during the failure, requiring the contact to restart the vehicle for the vehicle to operate as intended. An unknown dealer was notified of the failure and the contact was provided an estimate for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

- Virginia Beach, VA, USA

After receiving a call from Mullinax Ford in Mobile, AL regarding a recall for our 2014 Ford F-150 Raptor (recall related to unexpected downshifting), I brought the vehicle to my workplace on [XXX], where a technician performed the software update (flash) on-site. Before the update, the vehicle was functioning without issue. That same evening while driving home, I experienced extremely hard downshifting, initially in lower gears, and worsening over time. The truck now violently downshifts, primarily into 4th gear, and sounds as if the transmission is slipping. I drove the truck again the next morning and the symptoms persisted. I contacted Zachary, the original representative at the dealership, who said it may be part of the -??relearning-?? process. My husband drove it a week later after returning from a business trip and he confirmed the issue. It has progressively worsened to the point of being undrivable. We returned the truck to Mullinax Ford for evaluation on 7/29/25, and they claimed the failure was unrelated to the update and that the transmission needed to be replaced, at our expense. The truck unpredictably drops gears at high speeds, creating a sudden jerk that could lead to loss of control. This poses a serious safety risk to both the driver and others on the road. The dealership performed the recall software update and later diagnosed the truck with transmission failure, but is denying responsibility. No other third-party inspections have been done at this time. There were no warning lights or issues prior to the update. The issue started immediately after the recall software was flashed and worsened over the next 24-?"48 hours. The vehicle is currently at the dealership and available for inspection. We believe the issue stems directly from the PCM/TCM update applied under recall conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mobile, AL, USA

The contact owns a 2014 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 207,600.

- Wichita, KS, USA

I was driving about 75mph when my 2014 Ford F150 suddenly downshifted from 6th gear to 2nd. As a result of the unexpected downshift, my body was pushed into the steering wheel, and the rear end of the truck slid sideways as it slowed down to 65mph. The truck had a loss of power and I couldn-??t accelerate. When I pulled over on the side of the highway, I used my code reader to read the codes that came up. The codes that came up pointed to Powertrain Control Module. When I looked at the PCM, it said P0720, Output Speed Sensor. I looked up the issue online and found that there is an open recall on the 2014 Ford F150 with the 6R80 transmission, and the recall is the issue I stated above. I went to two different Ford dealerships and they said that my vin isn-??t listed under the recall so they won-??t fix it. This is the manufacturers issue and they won-??t fix it. The truck is unsafe to drive now.

- Glen Burnie, MD, USA

The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. In addition, the contact stated that the vehicle was sliding. No warning lights were illuminated. The vehicle was taken to the dealer several times; however, the contact was informed that the failure was due to transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the failure was not present until after the recall. The contact had received notification of NHTSA Campaign Number: 24V444000 (Power Train); and the recall repair was performed in February 2025. The contact stated that the failure was not present until after the recall repair was performed. The manufacturer was made aware of the failure and a case was filed three times. The contact was advised to take the vehicle to another dealer for a second opinion. The failure mileage was approximately 116,500.

- Apex, NC, USA