This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Rear window spontaneously exploded on July 8th around 11:00am. My truck was parked and not driven for two days. The rear window exploded and shattered. The glass was everywhere, In the truck bed and all over the cab. The seats and carpet have shards of glass embedded in them. I called Tom Masano Ford in Shillington PA. Spoke to Lydia a service advisor. She told me that Ford would not cover the repair/replacement of the rear window. She stated that Ford would not take any responsibility for this safety issue. There was no warning lamps, messages, ect prior to the window exploding. We have an appointment at Tom Masano Ford on Monday July 18th.
The top track of the rear window that holds the smaller sliding window in place became completely detached from the back wall of the cabin. The small window was being held in place by the lower track only. This caused the top track and the sliding window to lean into the cabin away from the main rear window. It created an air gap between the main window and the small window. The vehicle was not in motion. The vehicle was not damaged in any other way. It appears that the adhesive holding the track in place simply failed over time. In my opinion this created a safety issue. If the truck had been rear-ended, I think it is possible that the top track and window could have become completely detached and caused injuries to passengers in the truck.
- Orlando, FL, USA
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- Wernersville, PA, USA