This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford F-150. The contact stated that the front driver's side seat belt was stuck and inoperable. The dealer was made aware of the failure and determined that the front driver's side seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Electrical : radio will randomly cut out. Typically when truck starts radio wont work. Have to either wait hour, or disconnect battery. Seems like typical issue. Seatbelt : passenger seatbelt wont retract back. Can hand feed then pull out by hand. Called dealer said 3 year 60 thousand for warranty im over 3 years and at 71K miles. Price of assembly was over $500. [xxx] outrageous for a seatbelt. No idea when it happened. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Driver side airbag did not deploy on a frontal crash. My daughter was driving hwy 583 in wilkinson county, Mississippi when the vehicle went off the pavement striking two large trees.
The seatbelts in the back seat are installed to high causing the belt to cross over the neck which is a safety concern in individuals 5 feet 4 and less which can paralyze an individual on impact. The seatbelt is not adjustable unlike the front seatbelts. I contacted northside Ford in sa and they did not any accessories. This is a high safety concern. This is a concern for my 14 year old son.
I purchased a certified used Ford F150 from fullerton Ford in somerville, NJ 3/13/2020. There were multiple repairs to be made on the vehicle prior to me taking possession that were not completed. I later found out that the vehicle was also subject to recall 18V-568 which was also not completed. The dealership refused to do any of the work they agreed to do and then refused to answer any inquiries by me and I ultimately had to take the vehicle to another dealer to have to recall work done.
- Port Charlotte, FL, USA
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My vehicle was stationary parked in my drive way, as I came out from my house (around 8pm) I noticed the windows looked very dark and I could not see in the truck. I opened the driver door and was overwhelmed with a dense electrical burn smell coming from the cab of the truck. The fire looked like it stayed near the roof of the cab and originate from both center podium seat belt mounts. Both seat belt mounts attached to the rear doors for the front driver and passenger had extreme amounts of heat originating from that area. The plastic around both these areas has completely melted away and caught fire to nearby work items on the backseat bench. Smoke damaged everything inside the cab of the vehicle. Smoke covered all windows and everything inside the cab. Vehicle electric system still functions for locking and unlocking doors. I have not attempted to start vehicle, smoke smell and damage to intense to enter vehicle. Found an article on tourqenews.com about related cases of Ford F 150 seat belts electrical mechanism catching fire from years between 2015-2018. No recall issued yet that I know of. Will attach article if I can.
On October 3, 2019, a car failed to yield and drove in my path. I collided with another vehicle at 45 miles per hour with my 2017 Ford F 150 XLT. I was traveling South at 45 mph and the other vehicle was traveling East at 15 mph. The highway I was traveling on a 4 lane city street that had a 45 mph speed limit traveling South. The other vehicle was traveling East down a 2 lane city street with a stop sign at the corner. The other vehicle stopped at the stop sign and proceeded to pull out in front of me. I am receiving treatment for my injuries.
I was sent a recall notice, went to sunnyvale Ford to talk to them about service and they were very rude and blew me off. They blamed Ford corporate and said it wasn't their problem. They were very inflexible about dropping off my vehicle and were confrontational at the service desk and when going to drop off the vehicle. There were no instructions on the recall notice about how to engage them properly. Now I've had to drive my vehicle for extra time in an unsafe state and am trying to coordinate another dealership to drop it off at.
I received a safety recall letter (NHTSA recall 18V-568) and tried to make an appointment, but I have been told I need to leave my car at the service for a day and they cannot provide a replacement car. I cannot stay without a car the entire day. This should be the manufacturer's responsibility...
I called gillespie Ford in gurnee Illinois 7 weeks prior about a seat belt pre-tensioner that could cause a fire I was told they would be able to get it in the following Monday as I called in the previous Wednesday they said the following Wednesday at the latest I have called multiple times since and I spoke with a gentleman and service today December 5th 2018 and was told I will have to wait two months because they are too far behind I contacted Ford customer service and was told they will back there dealership and they will not help me seeing how this is a safety recall I am very concerned about driving my vehicle that I purchased January 6th 2018 I told the gentleman at gillespie Ford my concern and I was told that is not his problem I would just like to notify you about this for the fact that it is a safety recall
My vehicle has 10 recalls on it and no one from Ford has contacted me. I was told by the dealer I bought it from that there would be a recall notice going out early Sept for the seatbelt issue
Vehicle was involved in a collision wherein it "T-boned" a vehicle stopped across a roadway at 60mph. I was traveling straight in the left lane of a divided highway. The steering hub airbag did not deploy, and the shoulder harness did not prevent me from striking the steering wheel hub, which failures resulted in breaking my sternum. I also received a whiplash.
The contact owns a 2017 Ford F-150. The contact received notification of NHTSA campaign numbers: 17V671000 (power train) and 17V526000 (seat belts). The contact was unable to get the recall completed due to an internal issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mcclary Ford Inc (1104 us hwy 72 E, athens, al) was contacted. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
On labor day this past year (9/4/2017) I purchased my Ford raptor from five star Ford of plano in plano, tx. I also traded in my current 2013 Fiat abarth 500. When the performance sales manager was showing me how to operate the inside functions and setup my fordpass app on my iphone, I saw and shared with him (rich ruane) that my truck looks to have a recall (17C12) and with a date of 8/28, which was a few days prior. He shook it off, I myself didn't care as it was left rear seat belt and I am alone. When I brought my truck back the following week on Friday to have the windows tinted and spray-in bed liner, the dealership never called me back and was avoiding me. I drove the loaner back to the dealership that night and confronted Mr. Ruane and he comes out and says I can't give you your truck back because it has a recall and shouldn't have technically sold it to you in the first place. The next day I made several calls, was treated very poorly by the service manager as the sales manager avoided me. After threatening legal action, I was able to pick my truck up that Saturday (9/16). First tactic and lying was the service manager telling me I never took delivery of my vehicle, after correcting him on that matter he then threatens to cancel sale, which I reminded him that had expired and he couldn't. since then, the dealership has constantly been calling and texting my cell phone from a variety of numbers even after I told them to cease all communications with me. I don't believe they reported the sale to Ford yet as I have not received anything from Ford Motor Company in the mail about this recall, though all other raptor owners have. The dealership has been bullying, lying, and just deceitful and am fed up with it. I contacted Ford Motor Company on this matter and have not received a response. Respectfully, bruce respectfully, bruce
I bought a brand new F-150, and still am not able to get the keys to it because of a recall. There is no date as to when this recall will be fixed, and I am very displeased with the lack of information I am getting on when I will get the keys to a vehicle I am spending $65,000 on. I want to know when this recall part will be fixed so I can take ownership of my vehicle.
The contact owns a 2017 Ford F-150. The contact received notification of NHTSA campaign number: 17V526000 (seat belts); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to stivers Ford (eastern blvd, montgomery, al 36111, (334) 613-5000) and the contact was informed that the part was not available for the repair. The manufacturer was contacted and did not know when the part would arrive. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Draper, UT, USA