This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford F-350. The contact stated that while driving at approximately 65 MH, the transmission was slipping while downshifting and upshifting. The contact also stated that after starting the vehicle, the transmission seized after shifting into 4th gear, with the powertrain malfunction warning light illuminated. The contact stated that the vehicle was inoperable. The vehicle had not yet been taken to an independent mechanic or a local dealer. The contact became aware of Customer Satisfaction Program: 21B03 (Transmission - Number One Planetary and Ring Gear Assembly); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 109,000.
The contact owns a 2020 Ford F-350. The contact stated that when the transmission lever was shifted into reverse, the vehicle inadvertently shifted into drive. The brake pedal was immediately depressed, and the vehicle stopped. Additionally, the transmission warning light was illuminated prior to the failure. The contact stated that the internal code was reset a several times. The vehicle was taken to an independent mechanic and the contact stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 87,000.
My transmission is experiencing a grinding and groaning noise and has occasional harsh shifting. I took it to the dealer and they are saying it-€™s not part of the recall.
The contact owns a 2020 Ford F-350. The contact stated that while driving at various speeds, the transmission was shifting hard between gears. No warning lights were illuminated. The vehicle was previously serviced at a local dealer under Ford Customer Satisfaction Program: 21B03 to replace the No. 1 planetary and ring gear assembly. The vehicle was repaired; however, the contact stated that the failure persisted, and that the vehicle was jerking while shifting between gears. The contact had received notification of NHTSA Campaign Number: 22V256000 (Power Train) and 22V644000 (Back Over Prevention); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when parts would be available. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 9,000.
The contact owns a 2020 Ford F-350. The contact stated that after starting the vehicle, there was a loss of power steering, and the vehicle lost motive power. The vehicle failed to restart. No warning lights were illuminated. The contact used an OBD scanner to retrieve failure codes for the powertrain control module (PCM) and the engine control module (ECM module). The vehicle was towed to an independent mechanic, where it was diagnosed that the fuse box and wiring harness needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 164,000.
- Abilene, TX, USA
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The contact owns a 2020 Ford F-350. The contact stated that while the transmission was shifted into park(P), the vehicle rolled back and crashed into another vehicle. There were no injuries. A police report was not filed. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The contact received notification of NHTSA Campaign Number: 22V256000 (Power Train) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350 The contact received notification of NHTSA Campaign Number: 22V256000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle was starting to display hard shifting. The check engine warning light was illuminated, and the wrench light was illuminated intermittently. The manufacturer was made aware of the failure. The approximate failure mileage was 89,000. VIN tool confirms parts not available.
The contact owns a fleet of 2020 Ford F-250. The contact's employees had informed him that while driving at various speeds and shifting between gears, the vehicles were jerking as the check engine warning light was illuminated. The failure recurred on various occasions, and the contact's employee also stated that while driving at an undisclosed speed, the brakes were applied and failed to respond so the gear was shifted into neutral(N) and he had to depress the brake pedal with excessive force in order for them to respond and avoid almost hitting another vehicle. The contact called various local dealers and made them aware of the failure; however, there was no availability or capacity for the fleet vehicles. The vehicles were not yet diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
The contact owns a 2020 Ford F-350. The contact stated that while driving at various speeds, the vehicle would hesitate and enter into Limp Mode upon depression of the accelerator pedal. The contact stated the wrench warning light had appeared on the instrument panel. The contact called the dealer and was informed that his vehicle was not under recall. The manufacturer was notified of the failure and was given a case number. The vehicle was not diagnosed or repaired. The failure mileage was approximately 130,000.
The contact owns a 2020 Ford F-350, The contact stated that after the vehicle had been turned off for an extended period, after restarting the vehicle, the vehicle would not immediately drive forward or in reverse; however, the vehicle would roll if on an inclined surface. The vehicle was taken to the dealer who diagnosed that the condition was caused by transmission fluid draining back from the torque converter. The contact was informed that manufacturer was aware of the condition and had advised that no service be performed to resolve the issue; but owners should be advised in order to prevent the condition from occurring, to allow the engine to run for a while before attempting to drive. The manufacturer was contacted and advised the contact that no service would be performed to correct the condition. The contact was concerned that in an emergency situation the vehicle could not immediately be moved or the roll away condition would create a safety hazard. The failure mileage was 10.
The contact owns a 2020 Ford F-350. The contact stated while driving 30 MPH, the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer then followed up with the dealer and was informed that the failure was not associated with NHTSA Campaign Number: 22V256000 (Power Train) even though the VIN was included. The manufacturer closed the case and referred the contact to the NHTSA. The dealer informed the contact that she would be responsible for the cost of the repair. The vehicle was not repaired. The failure mileage was approximately 130,000.
Brand new 2020 F350 started having issues around 62,000 miles....we have reported these issues to Ford in Harriman and Ford in Lenoir (They do not have a transmission specialist available in Lenoir and Ford in Harriman states they don't honor my extended warranty that we purchased through Ford). In January we started having issues when we were traveling on the interstate heading towards Chattanooga. Which is only about 45 minutes to an hour away. The wrench light came on and the truck started to shift hard and at a high RPM, getting stuck in 7th gear not wanting to shift between 3rd and 4th gear. The truck started to go into limp mode and we managed to get it home and bring it to Ford in Harriman (Jerry Duncan Ford). They stated the TCM needed to be reset, and proceeded with that costing $165. Three weeks later, my truck lost all gears including park and makes a really loud grinding/screeching noise when you try to shift to anything but neutral. The truck was presenting the same issues as the first time, we got it towed to Jerry Duncan and informed them of a recall on the 2020 F350 made between the dates of February 2019- August 2020 and April 2019 - July 2020 manufactured at the Kentucky plant during these dates. My truck (same year make and model as recall ) was manufactured from the Kentucky Plant in November of 2019, showing the same issues and symptoms of the recall. Putting my truck dead smack in the recall time frame, again showing the same issues and symptoms stated in the recall. Preliminary DX from Jerry Duncan was that the Transfer case Mechanism has failed, ignoring the recalls on the truck (there is also 1 regarding back up camera and 1 regarding tow capacity that has never been addressed properly) $80k truck has been sitting in the shop for two weeks and won't be looked at for another week and half, and only has 72,000 miles on it, purchased a year ago. There is not urgency in this matter and I feel we are being booted to the back of the line.
The contact owns a 2020 Ford F-350. The contact stated that while attempting to reverse the vehicle, the engine revved but the vehicle would not move. The power train malfunction warning light illuminated. The vehicle was taken to the dealer and diagnosed with number one planetary and ring gear assembly failure. The number one planetary and ring gear assembly needed to be replaced. The vehicle was not repaired. Upon investigation, the contact related the failure to Customer Satisfaction Program: 21B03 (Number One Planetary and Ring Gear Assembly) however, the dealer informed the contact that the VIN was not included in the program. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 163,000.
The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 21V536000 (Power Train). The contact took the vehicle to local dealer but was not able to complete the recall due to not having and employee to weld the axle. The contact was not content with welding the axle. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact stated that the vehicle was hard to shift. The vehicle lunged forward about a foot. While driving, the vehicle skipped 4th, 5th, and 7th gear. The vehicle shutdown and went into limp mode. The power train message was displayed. The vehicle was taken to the local dealer and diagnosed with the PCM needing to be reprogrammed. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer - Cole Ford LLC (410 E Chicago St, Coldwater, MI 49036, (517) 278-5661) and diagnosed that the vehicle was working as designed. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 5,000.
The contact owns a 2020 Ford F-350. The contact stated while driving at various speeds, the transmission experienced rough shifting and the maintenance warning light was displayed. The transmission later became stuck in 7th and 3rd gears and the vehicle went into limp mode reducing the speed to 35 mph. The vehicle was driven to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 152,000.
I purchased this truck on 09/23/20. At delivery the steering wheel was not aligned correctly and had to be adjusted. Truck has had a constant vibration that is felt thru the steering and body. The vibration increases with speed. At 1031 miles a repair attempt was made that was unsuccessful, at 3225 miles again a failed attempt was made at correcting, at 3735 another filed attempt. At 8156 another failed attempt. And again at 8934 another more extensive repair attempt was made with no positive results. I will upload all repair work orders. There is a serious problem in the drivetrain of the vehicle that Ford as of yet has been unable to correct. The vibration is constant and at highway speed has made people car sick. I am fearful that there is a failing component in the truck that when it finally breaks will cause a serious accident. They have used a vcmm vibration analizer that listed a host of potential problems and in their words the results were misleading. This is a heavy duty truck that I fear towing my trailers with because they can't tell me why it has the vibration. I almost believe that they know the problem and won't disclose it to me. The most concerning statement made in the repair attempt is that they compared my truck to an instock unit and it drive comparable.
On 3 occasions since I bought the pu new on July 24th, 2020 I experienced what the Ford dealer now calls death wobble. The first time happened on Sept 2nd while driving down hill pulling my trailer at about 50mph. When I stepped on the brake the steering wheel and brake pedal started to shake violently. I had little control until my speed dropped. I took the pu to the dealer Sept 16th. They said they could find no problem and stated if their agent could not experience the problem while driving the pu they could not fix it. On the second time I was driving the pu empty at highway speed and again while braking the steering and brakes shook violently. Up to this point I was thinking the brakes were the problem. I started tracking the brake temperature which showed a large variety of temps for similar driving conditions. I provided the numbers to the dealer. I was told a few days later on Oct 29th that the temps were normal and my driving style needed to be adjusted for a vehicle of this type. On the third time Nov 15th I was again pulling the trailer but this time at 40mph in wet and snowy conditions when I stepped on the brake I experienced the shaking to the point of losing control. When I took the pu to the dealer with just 8000 miles on the truck they again said they could do nothing without their agent seeing the problem themselves. But this time on the paperwork they described the problem as 'death wobble'. I checked the NHTSA site finding several complaints similar to mine. The internet is also loaded with complaints and possible fixes since Ford won't or can't fix the problem. Ford clearly knows this problem exists because they have put a name to the problem but they are doing nothing on my pu (and many others) to fix the problem.
The contact owns a 2020 Ford F-350. The contact stated that the transmission and torque converter were replaced five times within the last 9,000 miles. The vehicle was taken to caruso Ford Lincoln (3500 cherry ave, long beach, ca 90807; (562) 426-3301) where all the repairs were made however, the failure persisted. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 37,000.
The same problem as the recall is 20S33. Torgue converter damper fracture. The truck was sold with technical problems of the backup camera, that totally doesn’T work till now. The biggest problems starts on 07 th of October 2020, when I noticed a huge noise in the car according to the transmission system. On the 08 th of October 2020, I have been to dealership located at 8445 45 th St lyons, il, 60534, and I left the car at their service center to diagnose the technical problem and for sure to solve it. During one week they can’T diagnose the problem. After that, they called me, and said that the problem was diagnosed but unfortunately they didn’T have the necessary spare parts, because the Ford Motor Company doesn’T produce more this kind of spare parts. But how it’'s possible to sell the cars without necessaries spare parts, what have to do the consumer if the car is a new one and it brakes? they didn’T repair the truck in 30 days; I called the Ford customer service, but the ms at the phone told me that they can’T solve such kind of problems, and I have to find another dealership who can repairs the truck. According to the law they have to repair the car in 30 days, and they didn’T, the car it’'s worse then it was before. And now I don’T know what to do, why the car new warranty doesn’T work, the additional premium care warranty doesn’T work. And I have to say that the truck is a new one, with 58 000 miles. I paid a lot of money for this car, and now I’M in the situation that I have to pay the credit rate and I have no possibility to do it, because the truck is broken and I can’T work. Now I drove the truck to another service (not Ford) where I was told the cost of the repair would cost $70. They said that I cannot drive the truck now because it is dangerous.
A D V E R T I S E M E N T S
- Springtown, TX, USA