really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
52,333 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Flex body / paint problems

body / paint problem

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2011 Ford Flex Owner Comments

problem #3

Nov 212011


  • 105,000 miles


On 2100 hrs 21 Nov 2015, my daughter was involved in a deer strike accident on hwy 36 vicinity hamilton, Missouri. She was traveling East on the highway 36 at 55-60 mph when a deer ran into the path of the car. The impact was from center line of the car towards the drivers side. She applied the brakes upon seeing the deer but the strike and application of brakes were pretty much simultaneous. She pulled the car off the road and couldn't exit the driver's door because the front fender overlapping the door due to impact. The airbag did not deploy, she was wearing her seat belt which probably saved her from any major injuries. Based upon the frontal damage to the vehicle the airbag should have deployed. As you can see in the attached photos the frame and internal bumper are exposed approximately a foot beyond the body which has been crushed back. In my opinion it appears that there was enough frontal force which should have deployed the airbag. I therefore feel the airbag was defective and created a significant safety issue.

- Leavenworth, KS, USA

problem #2

Aug 212015


  • 0 miles
I had just finished vacuuming the inside of my 2011 Ford Flex. The rear automatic liftgate was up and I was leaning into the back of the Flex reinstalling my cargo net when the hydraulics failed and the liftgate came slamming down on my back. I sustained bruising and muscle injury. If it was my arm or leg it might have resulted in an amputation. If it was my head / neck it could have resulted in a fatality. If it was my child he could have been paralyzed. Why are there no safety features that prevents the liftgate from slamming shut if the hydraulics fail?

- Moraga, CA, USA

problem #1

Mar 172015

Flex 6-cyl

  • 52,000 miles
My wife was driving down the interstate yesterday, when the rear passenger door window shattered into pieces for apparently no reason. Thankfully no one was injured. Based on information found on the internet, this has happened with other Ford models and years as well. I have seen where NHTSA has investigated this similar issue with 2010-2011 Ford escape and Mercury mariner, but have not been able to find the results of the investigation. Carcomplaints.com shows 3 complaints about the same issue with the Ford Flex.

- Hendersonville, TN, USA

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