really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
41,431 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex body / paint problems

body / paint problem

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2013 Ford Flex Owner Comments (Page 1 of 2)

problem #27

Dec 022016


  • 60,000 miles


Right front door doesn't recognize that that it is closed. This has occurred intermittently for approximately 6 months and has resulted in all of the following problems numerous times (listed in order of my greatest to least safety concern): 1) unable to lock doors whether the vehicle is in motion or not. This problem concerns me the most as it could result in one of my small children opening the door and falling out at highway speed (or any speed for that matter). 2) battery drain. When the vehicle is off and the door doesn't recognize that it's closed, all interior lights remain on. Because the vehicle has no way of disabling the interior lights, this has resulted in a dead battery on more than one occasion. 3) factory alarm sounding. When the door (latch sensor?) is functioning properly and the vehicle is off with the doors locked, if the door malfunctions it causes the alarm to sound. This has happened at all times of day, at various temperatures and in all weather conditions (dry, rain, snow, etc). This has led to the need for us to stop locking the doors when the vehicle is off.

- Harrison, OH, USA

problem #26

Dec 152016


  • 50,000 miles
Right front side door is shown ajar. Interior lights remain on. Very dangerous do drive at night. Battery will run down since lights will not turn off. On line string indicates very high incidence of faulty door switches.

- Noblesville, IN, USA

problem #25

Nov 302016


  • miles
Sensor indicates one of the back seat doors is ajar, but it appears to be closed. Repeated closing of door does not resolve issue. Car alarm sounds when vehicle thinks door is ajar. Inside lights stay illuminated when driving. This problem has been occurring over the last few weeks. I see that there has been a recall on other models, I've seen similar complaints from Flex owners online, and I believe the Flex should be recalled as well, especially since they are family vehicles and often (as in my case) are used to Transport multiple children.

- Sammamish, WA, USA

problem #24

Nov 012016


  • miles


Both front door sensors indicate that the door is open when it is not, and this prevents the child safety locks from being engaged. The doors will not lock when the door sensor says that it is open. This happens with the car is in motion as well as when it is off. When it is off and this happens the alarm sounds.

- Wetumpka, AL, USA

problem #23

Feb 092016


  • 75,000 miles
Rear door sensors do not confirm that the rear doors are closed and will not signal doors to lock when vehicle is in gear, creating the potential for a door to be opened inadvertently while in motion. Also related, because the doors are constantly reading ajar, the interior courtesy lights will come on with the doors shut and will run down the battery. Ford has not made a repair available

- Edmond, OK, USA

problem #22

Mar 012016


  • 30,000 miles
2013 Ford Flex door ajar light stays on when doors are shut. Driver door. Dome lights stay on during initial reverse of vehicle causing zero visibility out rear of vehicle including side mirrors and rear view mirror. Multiple instances of near misses due to loss of visibility.

- West Chester, PA, USA

problem #21

Aug 162015


  • 55,000 miles


Left front door show adjar when shut

- Borger, TX, USA

problem #20

Jul 152016


  • 70,000 miles
2013 Ford Flex sel. The door ajar warning light stays on. The front passenger door latch is faulty. With the door closed, the warning light stays on and the auto locks do not work now.

- El Cajon, CA, USA

problem #19

Jul 072016


  • 55,000 miles
Door ajar sensor is faulty. This prevents auto locks from working, prevents proximity unlock from working, prevents door from locking properly and sometimes not at all, and may drain battery as well. This happens whether the car is stationary or moving.

- Morrisville, PA, USA

problem #18

May 262016


  • 58,000 miles
Our Ford Flex says the right rear door is open even when it is closed. Because of this the doors are not automatically locked while driving. We try and remember to lock the doors manually but on occasion it can be overlooked. On one of those occasions we were driving on a city street when my 3 year old son who was in the back seat grabbed the door handle causing the door to fly open while we were driving almost causing an accident.

- Batavia, OH, USA

problem #17

Apr 012016


  • 35,000 miles


We have had both rear door latches fail. The door ajar light remains on, and the interior lights will not turn off. We have had both replaced by the dealer, at a cost of approx. $500 for each.

- Millersburg, PA, USA

problem #16

Mar 012016


  • 48,000 miles
Front driver door latch sensor defective. This results in the following issues: Door ajar warning light illuminates; interior lights remain on, even when driving; doors cannot be locked from inside the car if keys aren't in ignition (due to feature that is designed to prevent keys from being locked in the car); alarm goes off at random times; battery drains because interior lights stay on until battery-saver algorithm turns them off...although after many cycles, battery is drained down. This is a safety issue because: A) interior lights remaining on makes it difficult to see at night; personal safety risk since doors can't be locked; dead battery renders car inoperable.

- Ridgefield, WA, USA

problem #15

Jan 012016


  • miles
Passenger door sensor is telling the instrument panel that the door is open when it is shut. It will not automatically lock or allow me to lock the door when car is in motion (it pops back up). When motor is turned off the interior lights stay on. For a long time indicating that the door is not shut. The frequency of this problem has worsened over the past few months. And now the seatbelt latch doesnt work properly

- Glenn Hieghts, TX, USA

problem #14

Feb 272016


  • 45,000 miles
Door latches are failing on both driver and passenger side similar to an existing Ford edge recall. Doors do not lock while driving and rear doors can be opened from the inside while in motion.

- Manor, TX, USA

problem #13

Jan 052016


  • 37,991 miles
The driver side door will not register as being closed when it is actually closed.

- Oklahoma City, OK, USA

problem #12

Jan 202016


  • 36,347 miles
Driver side door latch malfunctioning causing "driver door ajar" warning, interior lights to remain on for extended period, and aftermarket alarm to sound. Began at 36,347miles on 1/20/16 to present.

- San Antonio, TX, USA

problem #11

Dec 022015


  • 28,000 miles
My passenger door light comes on when the door closed. Causing my interior lights to stay on & keeps my doors from locking. This happens at different times at first it was when I first start the car now its coming on when driving down the road. Now we are questioning the safety of my passanger when I'm driving down the road. This is also a issue when we get out of the car since it causes my interior lights to stay on unnecessarily for a length of time.

- Eaton, OH, USA

problem #10

Jul 152015


  • 55,000 miles
Driver's door latch ajar sensor malfunctioning. Reads "door ajar" with door closed, have to repeatedly open and close door to get the sensor to read correctly, and it still doesn't work right. Anti-theft alarm will randomly engage because the sensor is telling it the door is opened after being locked.

- Paxton, IL, USA

problem #9

Oct 142015


  • miles
The door ajar sensor comes on when you get in and close the door.while driving the shift to park warning sensor comes on when you stop or yield.this happens over and over while driving. It's sensing door ajar therefore leaves all done lights on.if you slam door really hard sometimes lights will go off but you have to sit and watch to make sure.at night it's impossible to drive.very unsafe.sometimes I have to disconnect battery in fear of it dying and then be left stranded.they said it's the door hinge and parts are not available for 20 more days, I can't imagine dealing with this for that long for sure I'm gonna need a new battery.

- Homestead, FL, USA

problem #8

Aug 022015


  • 40,000 miles
I bought a new 13 Ford Flex, that only my wife drives. A few months ago the door ajar warning kept going off when the door is closed. I just bought a $130 battery cause this drained the battery, I cant lock the car, and the alarm goes off all day. Ford says its a bad latch cost is $515.40!! for a door not ever used

- Glenn Hieghts, TX, USA

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