really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,409 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex body / paint problems

body / paint problem

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2013 Ford Flex Owner Comments (Page 1 of 2)

problem #37

Feb 192018


  • 83,000 miles


My driver side passanger door ajar, dome lights won't go off, my 4yr old daughter sits on that side, was driving and it happend door would not lock, took to Ford dealer, was quoted $435. Have to have it replaced as it is draining my batter, and making car alarm go off, it happens in motion, and stationary, it is very unsafe, and should be recalled

- Bakersfield, CA, USA

problem #36

Nov 012017


  • 91,000 miles
Passenger side doors give false door ajar notifications. First occurrence was repaired June 2017. Rear passenger door now shows the notification as of November 2017. False notification leads to dome lighting and exterior lights staying on. Battery was drained and replaced in June 2017. Doors fail to lock using automatic door lock while in motion. Dealer determined it was a faulty door latch assembly which seems to be impacting other Ford vehicles.

- Gonzales, CA, USA

problem #35

Feb 022017


  • miles
The driver's door latch does not read the door is shut, keeping the doors from being locked while the car is driven. Also makes lights stay on so it kills the battery.

- Columbia, MO, USA

problem #34

Jan 092017


  • miles


Door sensor indicates the door is open when it is closed. At times, the door is prevented from closing when a mechanism drops within the door panel. An item has to be placed in to push the mechanism up to allow the door to close. The door sensor mechanism, when it indicates the door is close although it is open, prevents the car doors from being locked.

- Woodbridge, VA, USA

problem #33

May 012017


  • miles
Door latch and door sensors over the course of at least a year, Ford has been recalling vehicles because of a faulty door latch. Ford has not recalled the Flex. Safety issues involved with the door latch include the inability to lock the door for safety because if the sensor registers the door is open, the door locks will not engage. There is also a knocking sound from the doors with a faulty latch. It sounds as if the latches are not fully engaged. As a result of the sensor problem, inside lights run for hours on end as if a door is open, running down a perfectly new and charged battery. I have spoken with Ford corporate and dealerships about this problem but they said it will not be fixed on their dime until a recall is issued. Assumingly, if other models are being recalled because of safety issues with the door latches, the Ford Flex, which also has door latch problems should be recalled for safety as well. Ford is aware of the problem but would rather Flex owners pay $500 per latch to ensure our family is safe while riding in a negligently manufactured vehicle. Does it take a kid falling out of a Ford Flex for the recall to be issued?

- Woodbridge, VA, USA

problem #32

Jan 042017


  • 75,000 miles
The passenger side door locks and unlocks itself even while driving. I get a passenger door ajar warning even when the door is closed completely. The interior lights stay on after I have turned off and exited the car because it thinks the door is ajar. The alarm goes off often because the doors are locking and unlocking themselves and the car thinks the passenger side door has been opened when it is unoccupied. This happens when the car is stationary, in motion (even on the freeway) and also when the weather changes.

- Ferndale, WA, USA

problem #31

Apr 012016


  • 60,000 miles


For the past year my Ford Flex has an illuminated warning on the cluster that says that my passenger front door is not closed. This results in features of my vehicle not operating along with my interior lights coming on and the theft alarm going on when the vehicle is just sitting. This drains the battery resulting in a no-start. Now my driver's door also comes on as not closed. The cluster tells me to turn the car off each time I brake the vehicle. I contacted Ford last year and was told that there was no recall for this issue even though it is viral on the internet. I was waiting for them to do the right thing and my car is starting to leave me stranded. My Ford fcsd person that I last spoke to told me to fix it on my own and keep receipts in case Ford decides to recall. She said it will be safer to have it fixed. By not issuing a recall, I am making the assumption that there is no safety issue despite my vehicle detecting and announcing that my doors are not closed. This problem is an issue when the vehicle is on or off, standing still or mobile -- always. It happens in hot and cold temps. Infrequently, vehicle detects the door as closed. Ford has made modifications to this door latch (part # change) and I am hoping they do the right thing and repair these vehicles. I currently have 74000 miles and this first occurred at approx. 60000 miles.

- Avon, MI, USA

problem #30

Feb 162017


  • 72,500 miles
This 2013 Ford Flex has experienced several electrical, mechanical, and lighting issues. All 5 door latches, door sensors, car's alarm system, and battery has failed. The car's BCM has reported intermittent door ajar alarms. This effects the car's door locks as well as the car's dome light and car's alarm system. At no point will the car's doors lock while the car is in drive. So any child can open up a door while the car is in motion. The dome light comes on causing a vision glare at night. Twice my wife has almost pulled out in front of oncoming motoris at night, do to the light glare within the car. Because the car's dome light comes on intermittently, the car's battery drains down while parked. You cannot set the car's alarm without the door sensors setting the car's alarm system off. My local Ford dealership has replaced all 5 door latches and sensors, the car battery, and the BCM at a financial loss to me at $1700. At no point has Ford offered to help with these issues. Now...it's time for the NHTSA to act and help protect the consumers before a tragedy strikes. Luckily....I had the money to fix these issues to protect my family of six. Thank you!

- Wilkinson, IN, USA

problem #29

Feb 012017


  • 49,000 miles
The door sensor is not functional causing the car to think the door is adjar causing issues with the battery, security system and owner safety. Ford is charging 600 for parts and labor to install a new version knowing that the previous one is defective.

- Sewell, NJ, USA

problem #28

Dec 052016


  • 57,000 miles
Instrument cluster indicates (1) or more doors open despite all doors being closed. Occasionally, slamming door(s) will resolve; other times, lightly closing will satisfy the door switch. Cold and wet weather seems to aggravate the issue...numerous times in which the door switch could not be satisfied, resulting in dome light staying on while driving, making night time driving very dangerous. Issue has been on-going for past ~3 months. Each door switch is approximately $500/ea, plus labor to install. Dozens and dozens of other consumers mention similar problems per internet search. Several of those consumers have indicated that replacement parts fail after short service time, too.

- Columbus, IN, USA

problem #27

Dec 022016


  • 60,000 miles


Right front door doesn't recognize that that it is closed. This has occurred intermittently for approximately 6 months and has resulted in all of the following problems numerous times (listed in order of my greatest to least safety concern): 1) unable to lock doors whether the vehicle is in motion or not. This problem concerns me the most as it could result in one of my small children opening the door and falling out at highway speed (or any speed for that matter). 2) battery drain. When the vehicle is off and the door doesn't recognize that it's closed, all interior lights remain on. Because the vehicle has no way of disabling the interior lights, this has resulted in a dead battery on more than one occasion. 3) factory alarm sounding. When the door (latch sensor?) is functioning properly and the vehicle is off with the doors locked, if the door malfunctions it causes the alarm to sound. This has happened at all times of day, at various temperatures and in all weather conditions (dry, rain, snow, etc). This has led to the need for us to stop locking the doors when the vehicle is off.

- Harrison, OH, USA

problem #26

Dec 152016


  • 50,000 miles
Right front side door is shown ajar. Interior lights remain on. Very dangerous do drive at night. Battery will run down since lights will not turn off. On line string indicates very high incidence of faulty door switches.

- Noblesville, IN, USA

problem #25

Nov 302016


  • miles
Sensor indicates one of the back seat doors is ajar, but it appears to be closed. Repeated closing of door does not resolve issue. Car alarm sounds when vehicle thinks door is ajar. Inside lights stay illuminated when driving. This problem has been occurring over the last few weeks. I see that there has been a recall on other models, I've seen similar complaints from Flex owners online, and I believe the Flex should be recalled as well, especially since they are family vehicles and often (as in my case) are used to Transport multiple children.

- Sammamish, WA, USA

problem #24

Nov 012016


  • miles
Both front door sensors indicate that the door is open when it is not, and this prevents the child safety locks from being engaged. The doors will not lock when the door sensor says that it is open. This happens with the car is in motion as well as when it is off. When it is off and this happens the alarm sounds.

- Wetumpka, AL, USA

problem #23

Feb 092016


  • 75,000 miles
Rear door sensors do not confirm that the rear doors are closed and will not signal doors to lock when vehicle is in gear, creating the potential for a door to be opened inadvertently while in motion. Also related, because the doors are constantly reading ajar, the interior courtesy lights will come on with the doors shut and will run down the battery. Ford has not made a repair available

- Edmond, OK, USA

problem #22

Mar 012016


  • 30,000 miles
2013 Ford Flex door ajar light stays on when doors are shut. Driver door. Dome lights stay on during initial reverse of vehicle causing zero visibility out rear of vehicle including side mirrors and rear view mirror. Multiple instances of near misses due to loss of visibility.

- West Chester, PA, USA

problem #21

Aug 162015


  • 55,000 miles
Left front door show adjar when shut

- Borger, TX, USA

problem #20

Jul 152016


  • 70,000 miles
2013 Ford Flex sel. The door ajar warning light stays on. The front passenger door latch is faulty. With the door closed, the warning light stays on and the auto locks do not work now.

- El Cajon, CA, USA

problem #19

Jul 072016


  • 55,000 miles
Door ajar sensor is faulty. This prevents auto locks from working, prevents proximity unlock from working, prevents door from locking properly and sometimes not at all, and may drain battery as well. This happens whether the car is stationary or moving.

- Morrisville, PA, USA

problem #18

May 262016


  • 58,000 miles
Our Ford Flex says the right rear door is open even when it is closed. Because of this the doors are not automatically locked while driving. We try and remember to lock the doors manually but on occasion it can be overlooked. On one of those occasions we were driving on a city street when my 3 year old son who was in the back seat grabbed the door handle causing the door to fly open while we were driving almost causing an accident.

- Batavia, OH, USA

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