Very difficult to steer..like the power steering is gone. While driving, turning left or right did not matter. At this point problem unknown.

- East Liverpool, OH, USA

The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start in cold weather. There were no warning indicators illuminated. The contact took the vehicle to huntington Ford (2890 S rochester rd, rochester hills, mi 48307, (248) 852-0400) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any recalls. The failure mileage was approximately 65,818.

- Troy, MI, USA

My fuel pump and is not communicating with electric perm module and my car is not starting it cut off on the highway going 70 mph it came back on and now it won't come on at all

- Raleigh, NC, USA

My Flex wouldn't start even after a jumpstart; rendered a "starting system fault. Service department found a dead cell in the battery and the keys/fobs were unrecognized. So a new battery and 2 new keys and fobs are being reprogrammed for $881. The starting system fault seems to be common as of late.

- Clinton, MD, USA

The contact owns a 2014 Ford Flex. The contact stated that there was an electric power steering failure and the steering wheel felt tight. In addition, there was a loss of power steering ability and the check engine warning indicator illuminated. The dealer (team Ford, 702-395-5100, located at 5445 drexel road, las vegas, nv 89130) diagnosed that the fuel pump may need to be replaced. Further diagnostic testing concerning an engine and electrical failure associated with the steering was needed. The vehicle was also to be repaired per manufacturer campaign number: 12M02 (sync with myford mylincoln touch warranty extension covering accessory protocol interface module apim). The dealer provided a loaner vehicle and was waiting on the guidelines from the manufacturer to repair the vehicle. The manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 74,000.

- Las Vegas, NV, USA

While driving power steering failed and can't steer to hard also air conditioner blower stopped working at the same time

- Milton, FL, USA

Engine has stalled several times while traveling down road. Unexpected loss of power at the same time as engine stall. Also unprompted call to Ford vehicle report number while traveling numerous times. Once car is restarted, several codes are lit including trac control and engine light. This has happened 3 times in the last 30 days.

- Greenwood, IN, USA

The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start, and the engine warning indicator and code: 90627 illuminated. The contact called sunland Ford at (760) 241-7751 (located at 15330 palmdale rd, victorville, ca 92392) and was informed that the VIN was not included in a recall. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The contact stated that he repaired the vehicle himself, but the details were not provided. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 57,000. The consumer stated the VIN should have been listed in the existing recall, had all the signs which met the requirements. The fuel pum control module was replaced. Updated 12/13/18

- Hesperia, CA, USA

Door latch sensors are faulty. We replaced the front passenger latch sensor in April 2017 and now need to replace the back passenger latch. Because the electrical/security system tells the car the door is ajar, it does not allow the power locks to function while the car is running. It also drains the battery by not turning the interior dome light off as well as setting off the car alarm unpredictably. The interior dome lights also come on while the car is driving, which is distracting to the driver.

- Appleton, WI, USA

I keep getting "door ajar" notification on my right passenger door. I see that this is a known issue in the Ford Flex and the Ford escape models.

- Fort Worth, TX, USA

The contact owns a 2014 Ford Flex. While driving approximately 15 mph, the rear "passenger side door ajar" and the wrench icon "see manual" warning indicators illuminated. Afterwards, the vehicle stalled. The contact exited the vehicle to check the doors, but all the doors were closed. The contact re-entered the vehicle, but it would not restart. The vehicle was towed to carmax (11225 parkside dr., knoxville, Tennessee) and then towed to the authorized dealer (ted russell Ford Lincoln, 9925 parkside dr., knoxville, Tennessee) where it was diagnosed that the fuel control module failed and needed replacement. The vehicle was repaired. The contact mentioned the failure first occurred on November 25, 2017. After that failure, the vehicle was towed to the same carmax dealer where it was diagnosed and repaired for the same failure. The manufacturer was not notified of the failures. The approximate failure mileage was 48,224.

- Knoxville, TN, USA

Ford Flex VIN [xxx] passenger door when closed tight, shows door ajar and all doors won't lock. Occasionally, while underway, door ajar notice will turn off and doors will lock. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Arcadia, MI, USA

In mid 2015 passenger rear door light kept coming on every time I drove, with the dash light saying "door ajar" even though the door was closed completely. This caused cabin lights to stay on until reaching 10 mph, making it an extreme safety hazard to drive in reverse in the dark, because you cannot see what is behind you. Also caused battery to run down, door chime rings constantly while driving (every time I apply the brakes) and caused car alarm to go off at any hour, including the middle of the night, causing neighbor complaints. Ford dealership where I purchase the car would do nothing, saying it was not under warranty, so I finally paid to replace the faulty sensor at theodore robbins Ford in costa mesa for $413.40 on 10/5/2016. In January 2017 the same "door ajar" message began appearing for the driver's door, every time I drive it, causing the same problems of dome lights on, obscuring night vision, chimes and car alarm going off. On 4/13/17 the battery, which has already been replaced once, is dead, due to being run down by the faulty door latch. This is a manufacturing defect and I would like to be reimbursed for door latch I replaced on 10/6/16, and for driver's door latch that is now failing, and for a new battery.

- Whittier, CA, USA

Power steering quit while in a parking lot. I stopped, shut off the vehicle, and it reset. The passenger side door ajar light constantly stays on, even though the door is shut. This will not allow the doors to be locked, and the interior lights stay on until the vehicle reaches 15 mph. It has also caused the lights to stay on inside the car, draining the battery.

- Hutchinson, KS, USA

Door ajar light comes on when all doors are closed. This occurs when the vehicle is stationary or sometimes while in motion. This keeps the doors from being locked while the car is in motion. I'm told by Ford this is a tsb (known issue) but is not a covered repair.

- Owings Mills, MD, USA

The contact owns a 2014 Ford Flex. While driving approximately 40 mph, the vehicle stalled without warning. The contact coasted to a complete stop and the vehicle restarted normally. The contact drove home. The vehicle did not start after approximately four hours. The vehicle was towed to an independent mechanic who diagnosed that the control module needed replacement. The vehicle was repaired. The approximate failure mileage was 42,721.

- Clearfield, PA, USA

A1 incoming email: Ford refuses to communicate with customer regarding NHTSA safety recall. The consumer stated the vehicle stalled in traffic, it would not remote start, and the dashboard sync system would go blank while driving.

- Springfield, VA, USA

The car will stall without warning. It has been recalled. Ford does not have the part in stock according to parent Ford Motor Company. Ford motor does not offer an alternative vehicle for customer. This puts the burden of risk on the customer on a known safety problem. Car stopped in school parking lot causing problems with traffic in and out of school.

- Norwalk, CT, USA

Our 2014 Ford Flex indicates passenger door ajar (right front door) on the instrument panel, even though the door appears properly closed. Repeated attempts (up to 50 or more) are required to get the door to close with the indicator light turning off. Once the door is closed properly, with the indicator light off, the door ajar light may turn on again while the car is off and not moving, causing the alarm to sound. In addition, while driving, the passenger door ajar light may suddenly turn on, causing the need to pull over to insure the door is closed properly. This has happened on turns and on straight roads. This is a safety hazard, as parking along the side of a highway or roadway can cause a dangerous situation not only for the passenger riding in the front seat but also for all passengers in the car. We are concerned that at some point the door latch may fail and the door may open while moving. This issue occurs each time the door is opened and intermittently while moving or parked. We have discussed this issue with the local Ford service department prior to the September expansion of the door latch recall and they indicated that our vehicle is not covered by the current recalls even though the representative was very aware of the problem occurring. His indication was that it "mostly happened on the driver door". we believe that our vehicle should also be covered by the recall.

- Mullica Hill, NJ, USA

The driver door ajar sensor is malfunctioning making my vehicle believe that the door is open all the time. This causes the door locks on all doors to unlock even when vehicle is in motion.

- Killeen, TX, USA