This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was at home about to head to work, goes outside to start my vehicle and it wouldn't start it would continue to turn over and sputter but would never crank up.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle could not be started. The vehicle was taken to an independent mechanic who stated that the power steering control module and the fuel pump relay module failed. The vehicle was not repaired. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified and stated that the vehicle would be placed on the recall list. The failure mileage was approximately 81,000.
My fuel pump and is not communicating with electric perm module and my car is not starting it cut off on the highway going 70 mph it came back on and now it won't come on at all
My 2014 Ford Flex will not start. I came home from work, shut of car. Went out a short time after wards to go out to dinner. Would not start.engine turns over, engine almost starts but doesn't. fault codes from computer indicate fuel pump control module. Ford has a recall for 2013- 2015 flexes for a potential fuel pump control module failures causing stalling while driving, and engine will not restart. Why is my model not included in the recall?
- Allen Park, MI, USA
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The contact owns a 2014 Ford Flex. While reversing out of the driveway, the vehicle lost power steering ability. The contact had to engage the steering wheel with force, which caused an injury to the right shoulder. Medical attention was not received. The vehicle was towed to a personal mechanic where it was diagnosed that the power steering assist failed. Also, the fuel pump failed over six months ago. The personal mechanic replaced the fuel pump control module. An unknown Ford dealer was contacted and stated that the VIN was excluded from NHTSA campaign numbers: 15V250000 (steering) and 16V621000 (fuel system, gasoline). The steering failure was not repaired. The manufacturer was not contacted. The VIN was not available. The approximate failure mileage was 86,000. Consumer stated dealers have been contacted.
The contact owns a 2014 Ford Flex. While driving 45 mph, the vehicle stalled without warning. The vehicle was taken to pearson Ford (located at 10650 N Michigan rd, zionsville, in 46077, 317-873-3333) where it was diagnosed that the fuel delivery system failed. The vehicle was not repaired. The manufacturer was notified of the failure and stated that there were no recalls. The failure mileage was 64,000.
The contact owns a 2014 Ford Flex. While attempting to drive the vehicle, it failed to start. There were no warning indicators illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump system needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and transferred the contact to NHTSA. The approximate failure mileage was 70,000.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start several times. The vehicle was not diagnosed by a dealer. An independent mechanic diagnosed that the fuel pump electric module needed to be replaced. The manufacturer was notified of the failure and stated that the vehicle was excluded from NHTSA campaign number: 16V621000 (fuel system, gasoline) because it covered the eco boost model vehicles. The vehicle was repaired. The VIN and failure mileage were not available.
The first insistence the car cranked over but would not start. The second incidence I was driving down the road and the car cut out. The third incidence the car would crank but not start, and the check engine light came on, with a code that said the fuelpump control circuit/open. Now sits and cranks but will not start.
I was traveling on the I24 at 65 mph when the Ford Flex suddenly began to slow to zero. It was still running but would not accelerate. It nearly caused a major accident. I coaster to a stop and turned off the car. After a few minutes, I cranked it and it ran ok for about 5 minutes, but the check engine light was on. I drove it to the Ford shop immediately. They said the accelerator assembly was defective. I replaced it at a cost of over $400. The vehicle is only 3 years old with only 40,000 miles. I saw online that this had happened to others as well. This is an extremely dangerous problem that has occurred with many Flex owners and should be recalled before others lose their life.
The contact owns a 2014 Ford Flex. While driving approximately 15 mph, the rear "passenger side door ajar" and the wrench icon "see manual" warning indicators illuminated. Afterwards, the vehicle stalled. The contact exited the vehicle to check the doors, but all the doors were closed. The contact re-entered the vehicle, but it would not restart. The vehicle was towed to carmax (11225 parkside dr., knoxville, Tennessee) and then towed to the authorized dealer (ted russell Ford Lincoln, 9925 parkside dr., knoxville, Tennessee) where it was diagnosed that the fuel control module failed and needed replacement. The vehicle was repaired. The contact mentioned the failure first occurred on November 25, 2017. After that failure, the vehicle was towed to the same carmax dealer where it was diagnosed and repaired for the same failure. The manufacturer was not notified of the failures. The approximate failure mileage was 48,224.
In August 2017 our Ford Flex stalled and would not start. We were going about 35 mph on a country road. We had only owned it for a few weeks, having purchased it from varney Ford in newport, me. Had it towed to the dealer who kept it for two weeks and finally said it was fixed, blaming it on a broken shifter. He also reset everything by pulling a battery cable and his explanation sounded pretty vague. On Nov 19, the vehicle cranked but refused to start in a parking lot. I had it towed to my local garage who has been very good to us in the past. He quickly diagnosed the problem as a bad fuel pump driver module and replaced it. The car has been fine since. I wouldn't be reporting except for the fact that ecoboost Flex and Taurus vehicles from the same year were recalled for failure of this module (NHTSA 16V621000, Ford recall 16S31). I believe that my vehicle suffered the same failure as described in the recall. I checked the part numbers at rock auto and both ecoboost and non-ecoboost list the same part number for the pump control module. As a lifetime service technician (biomedical, X-ray and computers) I believe this needs to be reviewed. Thanks for your attention.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle could not start and was towed to an independent mechanic. The mechanic diagnosed that the fuel pump and the fuel module were defective and the battery died. It was unknown if the vehicle was repaired or if the dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 69,000.
A loss of power to the fuel pump caused the engine to stall and prevented the vehicle from starting. This happen in the middle of a busy intersection causing a major safety incident. This vehicle was subject to a recall and inspected for the same problem in 2016. The part was replaced and failed in spite of the fact that the inspection was made by the Ford dealer. When the car stalls there is a loss of power steering and power brakes. If this occurs at highway speeds it could be very serious. It appears that the original attempt by Ford to address this problem has not be effective.
The contact owns a 2014 Ford Flex. The contact stated that the vehicle failed to start and the engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump module failed and needed to be replaced. The vehicle was repaired, but the failure recurred three times. The vehicle was not taken to a dealer. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 16V621000 (fuel system, gasoline). The manufacturer was notified of the failure and informed the contact to take the vehicle to a local dealer for inspection. The contact was informed of a fee, but would be reimbursed for the repair. The approximate failure mileage was 84,000.
The contact owns a 2014 Ford Flex. The contact stated that after a complete stop and depressing the accelerator pedal, the vehicle failed to increase in speed. In addition, the contact stated that there was rough idling. The contact managed to the pull vehicle over, shut the vehicle off waited fifteen minutes, restarted the vehicle however the failure reoccurred. The vehicle was towed to the local dealer (sames kingsville Ford, 2501 S hwy 77, kingsville, tx, 78363) where it was pending a diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure and informed that the vehicle was not included in NHTSA campaign number: 16V621000 (fuel system, gasoline) due to the vehicle not being a turbo. The failure mileage was approximately 39,000.
The contact owns a 2014 Ford Flex. When attempting to restart the vehicle after filling the tank, the vehicle failed to restart. The contact had the vehicle towed to a certified mechanic who diagnosed that the fuel tank module failed and needed to be replaced. The contact spoke with the dealer who informed the contact that the failure was related to NHTSA campaign number: 16V621000 (fuel system, gasoline); however, the VIN was not included. The vehicle was not repaired. The approximate failure mileage was 70,000.
A D V E R T I S E M E N T S
- Corapeake, NC, USA