This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Ford Fusion. The contact received a recall notification for NHTSA Campaign number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for repair. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact called a local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact stated that the ABS warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the hydraulic control unit needing to be replaced. The dealer informed the contact that to service the recall, the contact had to first replace the hydraulic control unit. The vehicle was not yet repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle was no longer under warranty. No additional assistance was provided. The failure mileage was approximately 85,000.
The contact called on behalf of his father who owns a 2009 Ford Fusion. The contact's father received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to anderson Ford of Lincoln (3201 yankee hill rd, Lincoln, ne 68516) for the recall repair however, the part was still not available. The vehicle remained at the dealer unrepaired. The contact was asked to sign a liability waiver before the vehicle would be released back to the owner. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that griffith Ford seguin located at 1880 I-10, seguin, tx 78155, (830) 303-3673, had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.
- Seguin, TX, USA
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The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that ramp motors, Inc. Located at 4869 nesconset hwy, port jefferson station, NY 11776, had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic). Interstate Ford (125 alexandersville rd, miamisburg, oh 45342, (937) 866-0781) was contacted by phone. The contact stated that the dealer attempted to charge him a diagnostic fee for the recall repair. The contact declined the offer and the manufacturer was made aware of the issue. The manufacturer referred him to germain Ford of beavercreek (2356 heller dr, dayton, oh 45434) who informed him that the part for the recall repair would be available in December of 2021. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact took the vehicle to chiefland Ford (916 N. young blvd, chiefland, fl 32626) and informed the dealer that the ABS warning light had illuminated on the instrument panel. Upon inspection of the vehicle, the mechanic informed him that the ABS module needed to be replaced and that the replacement was not covered under recall. The manufacturer was made aware of the issue and called the service manager at the dealer. The manufacturer agreed with the dealer and confirmed that the ABS module needed to be replaced. No additional assistance was provided. The approximate failure mileage was 12,000. VIN tool confirms parts not available. Consumer stated brakes were bad and took the vehicle in twice for a recall.
The contact owns a 2009 Ford Fusion. The contact stated that the ABS warning light had illuminated on the instrument panel. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact recently received another notification that the part for the recall was available. Theodore robins Ford (2060 harbor blvd, costa mesa, ca 92627, (949) 642-0010) was contacted and an appointment was made to have the vehicle serviced. A few hours later, the contact was informed by the dealer that the recall could not be repaired since the ABS warning light was illuminated on the instrument panel. The manufacturer was made aware of the failure. The failure mileage was approximately 43,500. Parts distribution disconnect.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) and 21V158000 (air bags) however, the part to do the recall repair was unavailable. The contact called atchinson Ford (9800 belleville rd, belleville, mi 48111, (734) 697-9161) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that shortly after receiving the letter and while driving 30 mph over a railroad track, the brake pedal was depressed to the floorboard but failed to completely stop the vehicle. The contact stated no warning light was illuminated. The contact pumped the brake pedal several times for the vehicle to come to a stop. The contact continued driving to his destination. Atchinson Ford was made aware of the failure. The vehicle was taken to an independent mechanic who replaced the brake pads, rotors, and the calipers. The manufacturer had not been made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 96,000.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The local dealer sunshine Ford located at 40 rt-17K newburgh, NY 12550 was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact stated that while depressing the brake pedal, excessive force was needed to bring the vehicle to a stop. The contact stated that an unknown warning light illuminated intermittently. The contact had taken the vehicle to phil waterford's manteca Ford (555 N main St, manteca, ca 95336) where she was informed that the vehicle could only be diagnosed while the warning light was illuminated. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The same dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called cavalier Ford greenbrier (1515 S. military hwy, chesapeake, va 23320; (757) 424-1111) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal was depressed and went to the floorboard without warning. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact called several unknown dealers and was informed by each that the part was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact stated that the air bag compartment was raised. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to mankato Ford (1935 madison ave, mankato, mn 56001, (507) 387-3454) where it was confirmed that the part was not available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 129,000. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. While driving, the contact heard the brakes squeak when the brake pedal was depressed. The vehicle was taken to an independent mechanic where the front pads and rotors were replaced however, the failure persisted. The independent mechanic then diagnosed the failure as the anti-lock braking system. The local dealer larson Ford (1150 ocean ave, lakewood, NJ 08701) was contacted after notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) was received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall remedy. The contact stated that the local dealer larson Ford (1150 ocean ave, lakewood, NJ 08701) was contacted however, parts were not yet available. The contact stated that the recall notice stated that the part would not be available until the first quarter of 2021. The contact stated that the manufacturer was made aware of the failure and informed the contact that they would send a letter to the dealer to expedite the repairs. The contact was concerned that the dealer was charging a diagnostic fee. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
The contact owns a 2009 Ford Fusion. The contact stated while driving 35 mph, the contact was unable to bring the vehicle to a complete stop with the brake pedal depressed. The contact stated that the vehicle proceeded through the intersection at the red traffic light. The contact stated that the brake hydraulic anti-lock system ceased in the open position. Penske Ford service (8970 la mesa boulevard, la mesa, ca 91942, (619) 464-7777) was contacted and the contact was informed that parts were not yet available for NHTSA campaign number: 19V904000 (service brakes, hydraulic). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,580.
The contact owns a 2009 Ford Fusion. The contact stated that while driving the vehicle, the braking distance was extended while depressing the brake pedal to stop the vehicle. Additionally, while attempting to depress the brake pedal, the brake pedal ceased. The vehcile was examined by an independent mechanic who indicated that the brake valve was defective and needed to be replaced. The local dealer hempstead Ford located at 301 N. franklin St, hempstead, NY 11550 and the manufacturer were notified of the failure. The contact was informed that the vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet availalbe. VIN tool confirms parts not available. The failure mileage was 120,000.
The contact owns a 2009 Ford Fusion. The contact stated while her daughter was driving 40 mph, the brake pedal was applied however, failed to respond while depressed to the floor. The parking brake was engaged to stop vehicle. The vehicle was towed to titus-will Ford (3606 S sprague ave, Tacoma, wa 98409 (253) 475-4151) to be diagnosed. The contact was informed that the brakes needed to be flushed. The contact was informed about NHTSA campaign number: 19V904000 (service brakes, hydraulic). The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was unknown.
The contact owns a 2009 Ford Fusion the contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact contacted winner Ford (250 haddonfield-berlin rd, cherry hill, NJ 08034, (856) 428-4000) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the remedy would be available in the first quarter of 2020 however, after speaking with them again, the manufacturer confirmed the remedy was still not available as of August, of 2020. The contact stated that while driving down a decline it became difficult to stop the vehicle. The contact stated that while applying the brakes, an excessive amount of pressure was needed to pump the brakes after coming to a stop, to regain braking power. The contact stated that the rotors in the rear and front of the vehicle, as well as the brake pads were replaced at the same dealer however, the failure persisted. The approximate failure mileage was 98,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Syracuse, IN, USA