fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,547 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Ford Fusion steering problems

steering problem

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2015 Ford Fusion Owner Comments

problem #16

Oct 192015


  • 15,000 miles


My vehicle has stalled multiple times during motion and when it was in stationary. There was a message popping up on the dashboard saying "transmission not in park", I took it to multiple dealers to see if they can find the issue and all of them said that their computer isn't detecting the issue that I'm having. So they can't duplicate my concern. I even opened up a lemon law case in NJ so hopefully they can help me.

- Fairview, NJ, USA

problem #15

Nov 102016


  • 70,000 miles
Was driving last Thursday Nov 10 2016 on my way to work, stop at red light then made a left hand turn and could not control my steering. Almost hit telephone pole due to not be able to turn my steering wheel. Had to call tow truck and tow it into hagerstown Ford. Need to order whole new steering box. I wonder how this could happen to a vehicle only one year old with only 70,000 miles. I seen they had recall 15S14 regarding the steering. I was never notifty.

- Hagerstown, MD, USA

problem #14

Mar 022016


  • 1,200 miles
I have the steering issues from defective eps programming that causes pulling to either side. The wipers don't work properly. The seats are hard and positioned wrong. The vehicle is too low. The rear makes a helicopter noise if I open the window while driving. The trans vibrates the car in eco but also shifts very hard in sport. The vehicle shut off while driving more than once. The list of problems go on and on.

- Chicago, IL, USA

problem #13

May 142016


  • 14,000 miles


Steering will pull left or right uncontrollably this problem has been happening on a regular basis. While driving the steering will pull the car left or right without warning. It seems to happen when nearing a corner or curve in the road but is not limited to that. After several occurrences my wife is now afraid to drive the car. We had a close call when the wheel suddenly turned to the right while we were attempting to pass a vehicle. People can be seriously hurt or die from this problem. I have not seen any recall from Ford on this problem and the dealerships I inquired at (2) have no knowledge of the problem. I am afraid it may cause a serious accident. This issue needs to be addressed,

- Salt Springs, FL, USA

problem #12

Apr 232016


  • 16,900 miles
Started car and several warnings popped up on display... something about "hill assist" not available, "steering assist fault service required", and "service advancetrac". steering wheel felt like it was still locked... turns out it was just extremely difficult to turn. I'm 6'3" 200+ lbs. If it's difficult for me to turn, it would be impossible for most people. If this had failed while the car was in motion, someone could have been seriously injured or worse. Ford had this same problem on 2011-2012 Fusion and issued a recall and now it's still happening on 2015 models. This needs to be recalled immediately as Ford never really fixed the problem. Excerpt from 2011-2012 Fusion recall: Ford is issuing a safety recall for approximately 423,000 vehicles (actual 422,814) including certain 2011-2013 Ford Taurus and flex vehicles, Lincoln mks and mkt vehicles, for certain 2011-2012 Ford Fusion and Lincoln mkz vehicles, and for certain 2011 Mercury Milan vehicles in North America for a potential intermittent electrical connection in the steering gear that might result in the loss of electric power steering assist while driving. If this happens, the steering system defaults to manual steering mode, making the vehicle more difficult to steer, especially at lower speeds. This could result in the increased risk of a crash.

- Laveen, AZ, USA

problem #11

Feb 042016


  • 26,000 miles
Driving on most any road above 30 mph the steering pulls left or right unpredictably. Steering at highway speeds through a long curve the steering pulls hard causing difficulty in maintaining desired direction. The symptoms I experience are well documented in class action suit: Case5:14-cv-02989-hrl. The epas system coupled with pdc (pull drift compensation) causes the steering effort to be unpredictable. Ultimately the car is difficult to handle at highway speeds.

- Burien, WA, USA

problem #10

Oct 042015


  • 8,000 miles


The contact owns a 2015 Ford Fusion. While driving 25 mph, the center unknown part of the steering column detached from the vehicle as well as the air bag. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 8,000.

- Klamath Falls, OR, USA

problem #9

Jul 142015


  • 2,300 miles
Upon returning from a long trip and approximately 3 miles from home, the steering wheel of the car began to vibrate heavily and as I turned a corner, the dashboard lit up like a christmas tree and I lost my power steering. The info on the dashboard informed me the vehicle had lost the power steering and traction control and I was to seek service immediately. By driving slowly, I was able to make it home steering manually. The dealer was notified immediately and they arranged to tow the car to the dealership. Two days later I was contacted by the dealership and informed the steering gear had failed and would need to be replaced. Because of the serious nature of this defect and the fact that I had just purchased the car new on 6/15/15, I requested a replacement vehicle but was told Ford would not do that. I contacted Ford Corp. And my case was turned over to the regional mgr. Of this area and he also informed me that the car would not be bought back but would be repaired under warranty. As compensation my new car warranty was extended to 5 years. I shudder to think what might have happened to my wife and myself had this steering failure had happened at the highway speeds we had just been traveling and am now nervous about the overall quality of this vehicle. I feel the public should be made aware of the potential of this dangerous, serious defect in the Ford Fusion.

- Crossville , TN, USA

problem #8

Jul 012015


  • miles
2015 Ford Fusion. Consumer writes in regards to vehicle power steering recall notice issues. The consumer stated at the time he took possession of the vehicle, he was not informed of any pending or existing recalls regarding the steering. Recall # 15V250000..

- Plymouth, MI, USA

problem #7

Jul 112015


  • 820 miles
Traveling West on I-696 before the scotia rd., oak park, mi overpass at 8:50pm. Mostly sunny weather at about 80 degrees Fahrenheit. The highway just started to curve to the left. The lane-keeping assist jerked the wheel hard to the left when the vehicle was fully still in the center lane. This caused an over-correction by myself, the driver, to the right nearly side swiping the car next to me. Contact was avoided but the assist mode nearly caused an accident at high speeds with heavy traffic in the area. The assist mode has since been disabled and alert mode only is on. Sensitivity of the assist mode was 'normal' at the time of the incident. Approximate google map coordinates are 42.474883, -83.165321.

- Howell, MI, USA

problem #6

Jun 222015


  • miles


The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA campaign number: 15V250000 (steering) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer scheduled a recall appointment on July 14, 2015 and, once the contact arrived for the recall repair, indicated that the part needed was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.

- Richboro, PA, USA

problem #5

May 212015


  • miles
This email is to notify you that your web site does not indicate any open recalls for the above listed VIN number. However both the Ford Motor Company and a car fax report indicates recall 15S14 as a gear box recall that is still open. I was thinking of buying this vehicle and very disappointed that your safety dept records are not correct. My telephone number is 903-729-1981 if you care to call and discuss. Ron

- Palestine, TX, USA

problem #4

Apr 292015


  • 8,000 miles
The contact owns a 2015 Ford Fusion. While driving approximately 15 mph, the power steering seized. As a result, the vehicle drove over a curb and damaged the underbody protection panel. The vehicle was driven to the dealer, but they were unable to duplicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.

- Hampton, GA, USA

problem #3

Mar 272015


  • 6,000 miles
My daughter was driving home and power steering went out on the car. She turned the car off and back on and it was still out. Drove car to dealership a few days later (power steering was ok at that point) and they said that the car was programmed with wrong codes and reprogrammed it. Said it must have been done at the factory. Ten days later on 4/6/15, power steering is out again. She was exiting the interstate at approximately 55-60mph and it went out. Drove car home approx. 10 miles w/out steering assist.

- Maysel, WV, USA

problem #2

Mar 162015


  • 535 miles
I rented a 2015 Ford Fusion SE4 for 2 weeks from enterprise rental car location at 2090 N SR7, hollywood, fl 33021, ph.no. 954-964-9954. During the drive back to enterprise to return the vehicle, my knee brushed up against the fob dangling from the keyed ignition switch, the key rotated to the acc position from the run/on position and the engine stopped. I was in drive at the time, so I stopped the vehicle, placed the transmission shifter in park and restarted the engine. On arrival at enterprise while stopped in their parking lot with foot on the brake and the transmission in drive, I was able without any difficulty to turn the ignition key to accessory or off while the transmission was still in drive. I demonstrated this same procedure to the enterprise agent, but felt that NHTSA and Ford need to know that this vehicle is unsafe to drive prior to repairs to the ignition switch. I emailed Ford with a similar report to this one. VIN: [xxx] fl tag # [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Buffalo Grove, IL, USA

problem #1

Jan 282015

Fusion 4-cyl

  • miles
Rented car from enterprise car rental (734)451-2499. Car lost power on two occasions while driving. First time around 9:00 am going East on 401 in Canada, second time around 8:00 pm going West on 402 in Canada. Lost power steering, engine power, power brakes and headlights. Was able to safely pull over and had to place car in park and restarted car with ignition key. Rental car company provides two car keys with a braided chain to keep the two keys together and to discourage customer from separating the keys (need wire cutters to separate). The Ford keys are very heavy and have integrated keyfob. To prevent the keys from hitting my knees, I used a tywrap to pull them closer together.

- Plymouth, MI, USA

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