The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH she heard an abnormal clicking noise as she depressed the brake pedal. The contact stated that the vehicle kept moving forward, the contact started pumping the brake, when additionally the contact said that the steering became very stiff as if she had lost power steering. The contact stated that the "brake, " "traction" and "hill starting event" warnings light were illuminated. The contact let the vehicle coast to a stop and turned the vehicle off and on and the power steering returned. The contact stated that the brake failure had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and parts were not available. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was 142,245.

- Flint, MI, USA

The contact owned a 2017 Ford Fusion. The contact stated that while driving at approximately 45 MPH, he depressed the brake pedal to make a right turn when the vehicle failed to respond. The contact applied pressure to the brake pedal and pumped the brake pedal several times to slow the vehicle with no success. As a result, the vehicle skipped a bridge then crashed into a building. The air bags failed to deploy. The contact sustained bruising to the chest that required medical attention. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

- Randolph, ME, USA

The contact owns a 2017 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the vehicle jerked and hesitated while responding. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer and test driven. The contact was informed that no issues were found. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- San Bernardino, CA, USA

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Woodstock, IL, USA

The contact owns a 2017 Ford Fusion. The contact stated that while parked, the ignition button and brake pedal were depressed, but the brake pedal was stiff and failed to depress as needed. The contact stated that there were unknown warning lights illuminated. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the part would be available in the third quarter of 2023. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

- Houston, TX, USA

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while coming to a stop at a stop signal, the vehicle jerked forward. The contact stated that the failure recurred after shifting into reverse(R). The contact also stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to respond. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 105,000.

- Fairfield, CA, USA

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.

- Eastvale, CA, USA

The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Akron, OH, USA