This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Fusion hybrid. While driving various speeds, the contact heard an abnormal noise coming from the engine. The contact stated that the vehicle failed to accelerate normally and was very sluggish. The power train warning indicator illuminated on the instrument panel. After restarting the vehicle, the failure would go away, but would recur shortly afterwards. The failure was intermittent. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 131,000...updated 10/28/16
My 2010 Fusion hybrid began a no-start/stalling condition. It has happened six times now. First occurrence was after fueling at low speed after entering street. Second occurrence was while traveling on the highway at 55 mph. Third occurrence was while exiting the interstate. Fourth occurrence was at low speed. Fifth occurrence was immediately after refueling while still in parking lot. And sixth occurence was also immediately after refueling just after leaving gas station at low speed. Four of the six occurrences was a failure for the internal combustion engine to start after the electric motor had already began moving the vehicle. The other two occurrences was while coasting. In all instances there would be a red triangle warning message to pull over safely, no codes were thrown according to the engineering report, no issues reported via the vehicle health report, the vehicle was traveling in a mostly level and straight line, and the vehicle would usually reset and run normally after the first or second attempt at restarting once the vehicle was pulled over.
July 29, 2016 driving home from work I was driving uphill when I noticed the car losing power, no amount of pushing down on the accelerator made a difference. The car did not stall but it could not gain momentum. The service engine light came on. I had to stop in the right lane because there was no shoulder and the engine had started making a very loud/rough sound. I waited 5 min and started the car again. Everything looked fine, the indicator light had cleared and engine sounded normal. I drove the rest of the way home without incident. Over the weekend the car operated normally. On Monday 8/1/2016 on my way to work the problem started again. The car remained operational but couldn't go more than 20-30 mph. The hybrid battery would drain very quickly and the regeneration motor ran constantly and sometime very rough. I managed to drive it to my mechanic. His diagnostic report showed a P2112 code (throttle body stuck closed). He proposed cleaning the valve as a first step but he didn't think that would fix the problem. We tried that but two days later the problem came back. My mechanic advised that while he could replace the etb, he was not equipped to calibrate it and that only Ford could do this work. He also told me that while researching the problem he'd come across information that my problem might be covered by an extended warranty. I called Ford about the extended warranty and they told me that hybrids are not covered by the warranty. It seems to me that NHTSA dropped the ball on this if the same problem is happening to hybrid owners as is to non-hybrid owners for vehicle models of the same years. My vehicle had about 58,700 miles when trouble started. No one I spoke to at Ford could tell me why hybrids are not covered by the etb extended warranty. Seems to me NHTSA needs to re-open their investigation on this issue!
On June 7, 2016, my wife was driving our 2010 Ford Fusion hybrid on a major highway when the wrench light came up and the car lost power and would not accelerate. The car was towed to North central Ford where it was repaired by replacing the electronic throttle body and reprogramming the PCM. The car has less than 58,000 miles on the odometer. Why does Ford exclude hybrids from this known problem and its associated customer satisfaction program 13N03, population of hybrids too small" it makes no sense. The part, failure symptoms and fix are the same as those in the Ford cars covered by 13N03. And why did the NHTSA allow Ford not to have a recall for the defective part, politics" cannot understand why this is not a safety issue.
When operating the car on the freeway, the car suddenly lost power and only could achieve 45 mph in spite of the accelerator being floored. When eventually stopped, the engine would surge and shudder periodically. The check engine light came on. Pulling the trouble code revealed P2112 which is a throttle body error.
- Sunnyvale, CA, USA
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On 2 different days, driving on freeway, my 2010 Ford Fusion hybrid, did not respond to accelerator demand, I.e. failed to speed up as commanded, the wrench light illuminated but no check engine light. This problem seems intermittent, dealer cannot pin point the problem but replacing the electronic throttle body(etb) fixed the problem. I found many similar complaints online. NHTSA action no. PE 13003 which identifies cars models affected includes my car, and the action resulted in a customer satisfaction program that extended the warranty on the etb. However, Ford claims my VIN is not included. I have found others in the same situation and have filed complaints, e.g.NHTSA id number 10778131, and carcomplaints.com.
I have had multiple incidents with my 2010 Ford Fusion hybrid where I have been driving and the engine will suddenly lose power and the throttle becomes unresponsive. Some of these incidents occurred during freeway driving. When this happened, an orange wrench would appear on my dash display, sometimes accompanied by the check engine light. After doing some research, I found that this is a known electronic throttle body issue. Per NHTSA action number : PE13003, Ford had issued an extended warranty program to cover replacement of this defective part, but they elected to exclude the Fusion hybrid. Upon contacting Ford customer service and speaking with a supervisor. I was advised that Ford was excluding the hybrid model because its 2.5L engine is different than the 2.5L engines in the non-hybrid models. While there may be differences in the engine, this is still the same defective part number that is in all of the other Ford vehicles that received the extended warranty, and according to the service manager at the dealership where I had the car serviced, the car incorrectly returned the same error code (P2112, "throttle body stuck closed") that the covered vehicles returned. The service manager advised that it makes no sense that my vehicle would be excluded and advised that I contact Ford customer service. I was advised by customer service that even though the part is defective when installed on some vehicles, it may not be defective when installed on others. That said, the part displayed the same pattern of failure, the same symptoms and the same error codes as the part covered under the extended warranty. It's the same defective part. It makes no sense that 1.6 million throttle bodies may be faulty on non-hybrid vehicles, but the same part happens to be okay on all 60,000 Fusion hybrids. I was forced to make the repair out of pocket.
When driving on the highway at approximately 70 mph, the wrench indicator light ("limp home" mode) suddenly started flashing, and the gas pedal abruptly became unresponsivethe vehicle would no longer accelerate and could only coast. The abruptly decelerating vehicle was maneuvered across multiple lanes of traffic to the shoulder and turned off. Upon restarting the vehicle after a minute, it was able to resume normal operation for about 15 minutes, when the problem reoccurred, and the same steps were taken. It occurred again 90 minutes later. Symptoms correspond to other accounts of electronic throttle body issues, but Ford says that the vehicle is not covered under any recalls, extended warranties, or customer safety programs.
While driving at speed car suddenly slows with a jerk. A wrench light comes on the dash. Throttle control/powertrain malfunction light and engine light illuminates. Car goes into "limp mode". can't go over low speeds. Car is unsafe to drive.
During highway speeds, the car suddenly decelerated to around 20 mph and showed the check engine light which later scanned to be the dtc P2112 throttle actuator control system stuck closed. The NHTSA has action number PE13003 which is the same issue and was closed. Ford has issued a csp 13N03 but it does not include my VIN number but should. I called Ford and they confirmed that my VIN is not included but gave no reason why.
I've experienced the "limp home mode" problem described in Ford's consumer satisfaction program 13N03. This has occurred 4 times now and is a very scary and very unsafe problem. I took my car to the local Ford dealer (david mcdavid) in fort worth. They determined the problem is a defect in the throttle body however they will not fix it under the terms of 13N03 as Ford believes it does not apply to the hybrid. I can assure you it applies. Perhaps due to the low number of Fusion hyrid's on the road this has not yet received much attention. Please add the Fusion hybrid to the list of models experiencing the limp home mode issue and urge Ford to correct it as part of 13N03 updated 11/27/2017
During normal driving, wrench light came one. Soon after the light came on the vehicle lost engine power. The car was taken to a Ford dealer and it turned out to be a defective electronic throttle body. After a bit of research I found out that Ford has a customer satisfaction program on this for certain vehicles but I was very upset when I found out my vehicle was not included on this program.
First time, check engine light came on when driving on highway but no apparent impact to car's functioning. Took it to the dealer. They said that the surge valve needed to be replaced at a cost of $500 "to start with", but they didn't seem very sure about it so I chose not to proceed. The check engine light had gone back off and the car was driving fine. About two weeks later on a Saturday I was driving on the highway again, at about 65 mph, when the car seemed to lose acceleration. Standing on gas pedal produced no result. Exited and was able to drive on battery power to pull over. After waiting for about 30 minutes, tried again. Check engine light was back off and car drove normally back home. Took to my regular mechanic first thing that Monday. They found oil in the intake manifold and questioned whether I had taken the car anywhere unusual for servicing, which I had not, unless you count the dealer. Did repairs at a cost of $2000. One week later, exact same thing. Car is back in shop, awaiting results.
Gas engine sputtering and essentially no power when stepped on accelerator. Turned car off/on, still sputtering and the check engine light came on. Able to limp back to garage. Two hours later engine running but check engine light still on. Initially at mechanics running ok, but then sputtered for them as well. System check suggested issue with fuel injectors, though given other reports of throttle body problems will need to further investigate.
My hybrid experienced loss of power on 2 occasions.1st was at approximately 33,000 mi on Sep 6, 2014. Driving 35mph on a parkway wrenches appeared on the dashboard display & then sudden & immediate loss of power followed.no response to full accelerator push. Motor power shut down & only electric power allowed us to limp off the road, headed uphill at max speed of 10 mph. Vehicle taken to dealer who could not replicate the conditions or "get it to act up" in the week+ a half the car was there.odometer reading shows 700 mi put on presumably in effort to make diagnosis.their suggestion was to pick up the vehicle since no diagnosis could be made, despite our protest that the car was unsafe to drive.called Ford cust.relationship ctr 800# on sep15 to seek assistance.case was opened but no action taken.they concurred with dealer that no repairs were to be made without diagnosis.again, we voiced concern that the car was unsafe.dealer suspected throttle body issue but without diagnosis insist that repairs would be at our cost $400-$500. 2nd occurrence was Oct 2 2014.while driving in traffic experienced immed & sudden loss of power, no response to acceleration attempts, electric powered limp off uphill road at max speed of 10 mph.was advised by dealer not to attempt starting the car once it died in effort to maintain error report in system. We adhered to this advice and had vehicle towed to dealer a 2nd time without starting it. Dealer was at the ready with the phrase "throttle body" and asked if we had received any letters in regards to such.vehicle was diagnosed as having carbon buildup that caused throttle body to short out. Repairs made at our expense $709.numerous complaints are documented on the NHTSA website of throttle body issues! hybrid owners have reported as well. Owners who have had to pay for repairs of defective parts out of their own pocket deserve compensation by Ford.
Car lost power while traveling down the highway. Car was towed to the dealer, who has told me the throttle body needs to be replaced. This will cost me roughly $500. The throttle body issue is well documented. It has been investigated by the NHTSA (action number PE13003). Ford doesn't want to call it a recall and the NHTSA does not call it a recall. Ford has agreed to fix about 1.6 million cars under "consumer satisfaction program" 13N03. Unfortunately for me, the consumer satisfaction program is VIN specific. While many 2010 Ford Fusion are covered, my vehicle is not.
Intermittently lose response from throttle. Happens on start up as well as while driving. Car will not go over 45 mph. You have to pull over shut off the car for 5 seconds turn it back on and it will work until it happens again. May go days between incident but has happened 5 times in one day. I would not feel safe with the family in the car. The wrench does come one right before this happens. Dealership confirmed bad throttle body. Will not cover the cost of repair. Currently disputing with Ford.
I was driving at about 30 mph when a yellow wrench light icon came on. The car stopped accelerating, and it seemed like only the electrical power from the battery was keeping it going. I had just exited a busy freeway where people were going 65 mph and higher, and if I had not just happened to exit I fear I would have had an accident.
Driving down the highway at 55 mph, the car suddenly lost power and started decelerating. A wrench light came on in the dashboard. I pulled the car onto the shoulder of the road and turned it off for a few minutes. When I restarted the car it seemed fine so I continued to drive toward my destination. Almost fifteen miles later the car suddenly lost power again and this time I was traveling on a two lane road going about 40 mph. This time the wrench light came on as well as the check engine light. After pulling over and restarting the car this time the check engine light stayed on for the next day or two. We took the car to the Ford dealership a few days later after this occurred four times in two weeks. We learned there was a recall on the electronic throttle body that causes this problem for the Ford Fusion but not for the hybrid version. This part is not part of the hybrid system and should be replaced on all hybrids as well as regular Fusion. We paid $509 for the repair.
Vehicle suddenly lost power and was unresponsive. Dashboard indicated "double wrench" warning. Upon coasting to the side of the road, vehicle was able to be reactivated and drove normally from this point.
A D V E R T I S E M E N T S
- Miami, FL, USA