really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
58,282 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion Hybrid steering problems

steering problem

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2012 Ford Fusion Hybrid Owner Comments

problem #18

Dec 122016

Fusion Hybrid

  • 62,000 miles


Mechanical clunking noise when initiating turns, either direction. Diagnosed as steering gear failure but as not a failure related to the ongoing recall.

- Kensington, CA, USA

problem #17

Nov 232016

Fusion Hybrid

  • 147,000 miles
The contact owns a 2012 Ford Fusion hybrid. While driving approximately 35 mph, the power steering, service power steering, and service advance track warning indicators were illuminated. The ability to steer became very difficult. The vehicle was towed to the dealer where it was diagnosed that the power steering gear needed to be replaced. The vehicle was repaired by the dealer in may per a recall for the power steering. The manufacturer was notified of the failure. The vehicle was not repaired. The recall details were not provided. The approximate failure mileage was 147,000.

- Orange, CA, USA

problem #16

Aug 182016

Fusion Hybrid

  • 48,000 miles
Power steering has shut down while the vehicle was operating making it very difficult, near impossible to steer. I had the car serviced at a Ford dealer per recall # 15V-340 performed on 8/25/15 but the issue has re-occurred. In both incidents, the vehilce was in motion with the power steering went out. The problem was resolved by turning off the ignition and restarting the car.

- Lexington, MA, USA

problem #15

Aug 242016

Fusion Hybrid

  • 28,600 miles


Today from a stop, turning right out of parking lot on to city street into right most lane, during acceleration in turn, power steering lost; followed immediately by several audible warning tones and message center reporting service advancetrac and service steering. While caught of guard, was able with effort to straighten vehicle, and recover without incident. At next light, put car in park, turned vehicle off and then back on. Immediately received warning tones and message center reporting service advancetrac and service power steering now. Vehicle as no power assist and effort is high to steer vehicle. Not clear how both systems "failed" at same time. But loss of safety feature for stability control and increased effort to steer requires more response time for routine and if required evasive maneuvers to avoid a collision. The mileage is approximately 28,600 miles, and this is the first issues with this vehicle. Last routine maintenance and multi-point inspection was completed at 24,200 at dealer in April.

- Largo, FL, USA

problem #14

Jun 262016

Fusion Hybrid

  • 43,500 miles
Engine failed at stoplight with loss of power steering on 6/26/16. Restart successful. Subsequent multiple engine failure chimes occurred. Dealer "repaired wiring". several hundred miles since, not further incidents (engine failures or multiple chimes).

- Bethesda, MD, USA

problem #13

Jul 032016

Fusion Hybrid

  • 118,000 miles
While driving car about 30 mph and beginning a turn, the power steering went out almost causing me to hit a tree. I feel this is an unsafe condition and could cause accidents.

- Brownsburg, IN, USA

problem #12

Jan 302016

Fusion Hybrid

  • 122,100 miles


I was driving normal and all the sudden my power steering went out and I got two alarms on my dash. Service power steering now, and traction control warning.

- Lexington, NC, USA

problem #11

Oct 052015

Fusion Hybrid

  • 15,000 miles
Fusion's power steering stopped working as I was turning a curve on a country road and I almost lost control.. inside of the trunk's lid is rusting with only 15,000 miles on the vehicles

- Indianapolis, IN, USA

problem #10

Aug 162015

Fusion Hybrid

  • 54,000 miles
Driving down the road, going around a curve, power steering failed. Was able to control control the car and drove home slowly. Extremely difficult to make turns onto side streets. There was no warning prior to the incident and though Ford issued a recall approx 1month prior, I had received no notice. The dealership replaced the steering rack and have been unable to fix the problem. Will update when receive further information.

- Raleigh, NC, USA

problem #9

Apr 122015

Fusion Hybrid

  • 47,000 miles
The contact owns a 2012 Ford Fusion hybrid. The contact stated that while driving approximately 35 mph, the power steering seized without warning while steering through a curve. As a result, the vehicle crashed into the side of a tree and went down into the canal. The air bags did not deploy. A police report was filed and no injuries were sustained. The vehicle was towed to a salvage yard. The manufacturer was not notified. The approximate failure mileage was 47,000.

- Palm Coast, FL, USA

problem #8

Jul 052014

Fusion Hybrid

  • 34,000 miles


Power steering stopped working while traveling at 40 mph. Other warning lights came on simultaneously, including ABS braking system warning light. Difficult to maneuver vehicle. Took car to torrington Ford service, where they hooked the car up to diagnostic computer that confirmed problem. Once engine was shut off and turned back on several times, problem went away. On June 5, 2015, power steering stopped working while traveling at 45 mph. Same warning lights came on and car was difficult to maneuver. Will take to Ford service.

- Canton, CT, USA

problem #7

Oct 072014

Fusion Hybrid

  • 52,000 miles
The steering just lost the assist. I had to pay $1800 to get it fixed. They had to change out the whole front axel or drive.

- Whitehall, MT, USA

problem #6

Mar 122015

Fusion Hybrid 4-cyl

  • 40,963 miles
Power steering first failed in the beginning of November 2013. There was 20083 miles on the vehicle. We were driving the car in our subdivision and all of a sudden alarms started and the car was very hard to steer. We were able to force steer the car back home. We shut off the vehicle and started it up again and the power steering started working again. The alarms and warning lights also went off. We brought the vehicle in to our local Ford dealer and they indicated there was nothing wrong. We then had a second event on February 21, 2015 where the power steering failed again. The mileage was 40163. We shut off the vehicle and started it up again and the power steering started working again. The alarms and warning lights also went off. We brought the vehicle in to our local Ford dealer and they indicated there was nothing wrong again. On March 12, 2015 multiple alarms activated and we completely lost power steering and almost got in to an accident due to heavy traffic and the inability to steer the car properly. We were very close to a Ford dealer and was able to force steer the vehicle into the parking lot where we were then assisted by the service department. Diagnostics indicated motor rotation angle sensor internal electronic failure and failure of electronic steering system. The epas system was found to be defective and several parts needed to be replaced.

- Concord, NC, USA

problem #5

Oct 102014

Fusion Hybrid 4-cyl

  • 70,800 miles
While turning after coming to a stop, the vehicle traction control and power steering warnings popped up and car lost all power steering ability. The vehicle was no longer safely operable while having no listed error codes. The vehicle has been estimated to require replacement electronic power steering gear at a $2000 price tag.

- Columbia, SC, USA

problem #4

Sep 112014

Fusion Hybrid 4-cyl

  • 23,000 miles
Power steering failed at low speed (5 mph) in heavy traffic. Warning messages were "power steering assist fault" and "service advancetrac." Drove car about ten miles to my destination without power steering (very difficult). Turned off and restarted but problem had not cleared. Tried again next morning and the power steering worked. The "service advancetrac" message cleared after about five minutes of driving.

- Wilmington, DE, USA

problem #3

Aug 052014

Fusion Hybrid

  • 92,800 miles
While pulling down my driveway lost power steering. Power steering assist fault message showed on dashboard. Had vehicle tested on machine and the following error codes. U-3000, C-200B and C-200C. Also charging system was checked and was told bad diodes in alternator.

- Hackettstown, NJ, USA

problem #2

Sep 082013

Fusion Hybrid 4-cyl

  • 40,380 miles
I was driving at medium speed on a Suburban street and an alert popped up on the dash: Power steering assist fault. Power steering then shut off. Fortunately, the street was straight and I was able to decelerate and wrestle the car into a parking lot. If this had happened while I was turning, or when I was on the highway (and would need to navigate several lanes to stop) I would also likely have crashed. Car is 24 months old with just over 40,000 miles. (not far out of warranty.) car had no prior mechanical trouble whatsoever, and had been regularly serviced by the dealer. When I turned the car off and on, it behaved normally. I brought it in for service the next morning. Ford recommended replacing rack and pinion, $1800 repair. I think they should have covered this, as it is a design flaw and a serious safety issue. There was no safety problem until the computer decided to shut off the power steering!

- Sharon, MA, USA

problem #1

Jul 292013

Fusion Hybrid

  • 9,930 miles
Upon exit off of expressway, car gave message "power assist fault 1" blinking. Lost power steering, also advance trac notice started blinking with picture of skidding car. Total steering loss occurred in stopped traffic as tried to turn corner. Manual difficult steering returned if car was moving. Parked car and visited friends. After 2 hours returned to car and after starting everything worked. No more messages. Car was serviced on July 3rd for 10,000 mile checkup by kindle Ford previous to incident. When called kindle Ford on 7/29 day of incident, said they couldn't do anything as car was working and message gone. Need to wait until happens again. Am totally terrified to drive my new $32,000 car.

- Northfield, NJ, USA

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