This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The head gasket blew and my engine overheated creating a large smoke cloud behing car endangering other drivers and myself due to poor visibility. I check a Ford recalls website and it says the head gasket has a 7yr or 100,000 mile warranty for the 3.8L engine. I call my dealership and they tell me that campaign ended in 2001 and even if it was still active my car according to VIN number wouldn't even qualify. I think I'm getting screwed here. I am mad and I feel I'm getting the run-around, and I want some answers from somebody. I have been a huge Ford fan and if they dont fix this for me I mgiht consider going to Chevrolet.
Engine failure due to head gasket failure which was recalled by Ford due to aknowlegded problem. Repair service was done by Ford with suppose corrected gasket. Now the same problem has reoccurred, and Ford will offer no assistance in correcting the problem. Ford is recommending a compleat engine replacement at my own expence.
Failure of Ford Motor Co. To make head gasket repairs in accordance with service program 00M10. On 6/27/00 I brought my 1995 Ford Mustang in for repair in accordance with 00M10 and front cover leaking. The repairs were not made by the dealership. I called Ford & got nowhere. I then called the world office of Ford and asked to speak with [xxx] director, issuer of the extended warranty. I was told that "[xxx]. is in the heirachy and unavailable to you. I know what your complaint is. I have denied it, the repair will not be made by Ford. " now just as Ford predicted would happen in its service program letter has happened. The gasket has failed and the engine is severely damaged. The vehicle has only 65,000 miles on it. Well within the 100,000 miles the service bulletin said Ford would cover. I have contacted Ford and as usual they refuse to pay for the repairs. The car is now in sobh Ford in Decatur, Georgia, phone # 1-404-633-4005. Their mechanics said the damage to the engine is due to the gasket failure. This is the same gasket that should have been replaced by Ford back in June 2000, when I brought the car in for repair in accordance with Ford's service program 00M10. Now Ford refuses to pay for the repair citing the 7 year time limit. Time does not wear out a car usage does. Like I have said previously there is 65,000 miles on the car, well within the 100,000 miles set in the service bulletin. I believe that there should have been no time limit set on the repairs only mileage. In addition the car should have been fixed when I brought it in for repair back on June 27, 2000. It was well within the 7 year time limit and is still right now as I write this letter well within the 100,000 mile limit set in the warranty. Ford is responsible in this matter. They should have made the repair when I brought the car to them on 6/27/2000. The vehicle is a 1995 Mustang, VIN #[xxx] and I purchased it new back in April 1995. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C.
This component was allegedly covered under a "customer satisfaction" program which has just expired. This failure caused my daughter to be stranded on an interstate highway the day before thanksgiving while attempting to return home from college. I believe head gasket problems with Ford V-6 engines should be a safety recall issue due to their high occurrance and the dangers which these failures cause.
- Adel, GA, USA
Search CarComplaints.com for these popular complaint phrases...
Serpentine drive belt was dry and cracked, dealer replaced. Vehicle experienced periodic overheating that became worse, consumer was informed that there was a problem with the 3.8L engine pertaining to the head gaskets and cracked heads, it was later found that the vehicle had blown head gaskets, later vehicle began losing water and started overheating again, the head was cracked and suggested to replace the motor with a new 3.8 liter with redesigned heads, all repairs were at consumers expense and consumer is requesting reimbursement due to faulty mechanical workmanship.
While driving, engine light came on; then, vehicle start overheating. Took vehicle to dealer and they found out that engine had a blown head gasket. Dealer could not fix it, instead wanted to replace it. The timing chain cover had a leak. The vehicle's entire engine needed replaced. The vehicle was smoking and overheating after repair because intake manifold gasket was not replaced.
While driving consumer heard a loud noise, and then there was smoke coming from engine. When consumer pulled over and got out there was a big puddle of anti freeze on the floor. Contacted dealer, and the dealer was not willing to do any work on vehicle.
All gauges went from far left to far right in approximately 1 minute from starting engine and entering highway on ramp. Car shook, then extreme amount of white smoke poured out of rear tailpipe, smelled of burned rubber and antifreeze. Check engine light turned on as I killed engine and coasted to stop on side of highway. Haven't finished digging into all the problems yet, but temp gauge and oil gauge are not working now. I am concerned that this has destroyed my engine. After reading all the other complaints, I wonder why Ford has not addressed this problem. As a rule 1 out of every 1000 will take the time to report such a problem, I printed 124 pages of similar engine failures on the 1995 3.8L V6 before I finally shut down my printer. Please advise if there is some form of recall. I had my last car 11 years and 138,000 miles before I had engine problems.
This vehicle has fumes coming into the inside of the car it seems to be exspecially bad when the heat is on. The coolant lights stays on. I took this vechile to a exhaust company to have it looked at to see what the problem was and they said that the pipe that goes to the manafold was missing a part of the pipe. The car is suppose to a have cadilac convertor pipes, they have nstead dual pipe, use for racing.. the vechile also cuts off on a regular basics, when it comes to a complete stop and you go to pull off the car cut offs. When backing up the car cuts off, the key doesn't open the drivers side of the door, the car strains when going to start it, it take a minute for the car to start or catch and im not sure of exactly what is with the tires but something is wrong with them, they are off balance, they sway and there isn't a light in the trunk of the vechile. I am not sure if this is the information you wanted however I need some help on this vechile, far as the company fixing these problem they said they would but has not done so yet.
A D V E R T I S E M E N T S
- Cadillac, MI, USA