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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

1998 Ford Mustang windows / windshield problems

windows / windshield problem

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1998 Ford Mustang Owner Comments

problem #2

Nov 281999


  • miles


While driving on the highway at 55mph, the left quarter window exploded sending glass fragments into the back and front seats of the car. Temporarily lost control of the vehicle due to window exploding. Was able to regain control of vehicle, pulled off the highway and notified police and obtained report. Notified insurance company and brought car back to glass shop who replaced the window the first time. Glass shop found a manufacturing flaw during assembly where screws were loose and binding against the glass when window was in the up position. Glass shop tightened loose screws, replaced window and gave no garantee this would fix the problem. Notified Ford of problem but they do not want to take any action. Notified dealer, they told me to call Ford. Catch 22, no one wants to take responsibility. This car is a safety hazard. Glass shop who found the problem is diamond auto glass 145 patterson ave, wallington NJ 07057 (1-800-235-7487). My next step is to file a complaint against Ford Motor Company with the BBB. Since the car is leased, iam notifying the bank to see if I can get out of the lease due to the safety hazard of this vehicle.

- Rutherfrod, NJ, USA

problem #1

Jan 291999


  • miles
I went to the passenger's side of the car to place my briefcase, and my gym bag inside. I then put the passenger seat up, I placed my briefcase on the seat, and I shut the passenger side door. As I shut the door, I heard a loud sound of what I thought was ice cracking off the car. I went over to the drivers side and found the window completely shattered and blown out of the car. At least 80% of the glass from the window was on the outside of the car, on the ground.. I was shocked to see the window shattered in such a way because I assumed all of the windows in my car had safety glass. This evently disturbed me because if there had been a child or a passenger in that back seat when I had closed that door, they would have been injured. When I first leased my Mustang in July of 1998, I had problems putting that window up after having my convertible top down. It would take me 2 or 3 tries of pressing the electric switch up and down until that window finally squealed its way all the way up the track. I now believe that the back driver's side window was not put into the track properly, causing severe pressure on the glass. The combination of extreme cold weather and pressure finally caused the glass to shatter with the vibrations of closing the door. This caused the window to blow outwards, and all over the ground. Due to this defect, I feel the expense to repair this window should be the responsibility of the Ford Motor Company.

- Rutherford, NJ, USA

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