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really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
65,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Mustang seat belts / air bags problems

seat belts / air bags problem

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2004 Ford Mustang Owner Comments

problem #5

Nov 292015


  • 105,000 miles


The contact owned a 2004 Ford Mustang. While driving approximately 15 mph, a vehicle ran a red light and crashed head on into the contact's vehicle. The contact's vehicle was turned sideways and crashed into a pole. The frontal air bags failed to deploy. The contact was pinned inside the vehicle. The fire department pried the door open to rescue the contact. The contact was transported in an ambulance to the hospital, but no injuries were reported. A police report was filed. The contact received a recall notification for NHTSA campaign number: 14V802000 (air bags) in December of 2015. The vehicle was destroyed and towed. The approximate failure mileage was 105,000.

- Louisville, KY, USA

problem #4

Feb 282016


  • 130,000 miles
We were in an accident on 2-28-2016 and was hit from the side and pushed into a ditch while passing a Ford 250 he turned into us while driving 50 mph. The airbags did not go off.

- Floral City, FL, USA

problem #3

Aug 162009


  • 80,000 miles
The contact owns a 2004 Ford Mustang. While driving 10mph, a vehicle proceeded through a traffic light and crashed into the front passenger side of her vehicle. There were no injuries sustained; however, she stated that the air bags are defective since the impact from the crash should have caused them to deploy. The dealer has not diagnosed the failure. The current and failure mileage was 80,000.

- Aliceville, AL, USA

problem #2

May 132005

Mustang 8-cyl

  • Automatic transmission
  • 12,500 miles
I had a deer accident on my way to work & wrecked my 2004 Ford Mustang convertible & the airbags did not deploy & I took the entire force of the accident. I flipped end over end & rolled it once or twice & hit the right front bumper on a concrete slap & flipped back on the wheels & destroyed the front end & completely totaled the car! I have severe head trama, whiplash, injured back, neck & shoulders & am in physical therapy 3X's a week & lots of pain & inflamation rx's. Ford motor doesn't seem to want to give me any answers & I've contacted 4 different lawyers & none of them want to take Ford on to investigate what has happened & I can't get any help so I thought I'd ask for your help & any information you can provide me with would be greatly appreciated.

- Pomeroy, OH, USA

problem #1

Jul 232004

(reported on)


  • miles
Malfunction in deployment of the air bags on 2004 Ford Mustang. The vehicle was involved in a single car accident in which the vehicle hit the guardrail. The air bags did not deploy.

- Herndon, VA, USA

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