This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign numbers: 15V319000 (air bags) and 16V384000 (air bags). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called dunphy Ford at 215-624-6700 (located at 7700 frankford ave, philadelphia, pa 19135) and was informed that the parts were not available. The manufacturer informed the contact that a second notification would be sent when the parts become available. The contact had not experienced a failure. The VIN was not available.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (pugmire Ford of cartersville, 352 N. Tennessee street, cartersville, ga 30120, 770-382-5780) was contacted and confirmed that the part was not available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (ames Ford Lincoln, 123 airport rd, ames, ia) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Contact received a letter from Ford stating the parts were available but dealer does not have repairs scheduled.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (roberts Ford Lincoln, 4501 S mill St, pryor, ok) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall recall went out for takata passenger airbag inflator on June 1, 2016. I have since had the driver's side replaced but the passenger airbag has never been available. Ford has not had the passenger airbag replacement available since the recall. It is a danger to Transport any passengers knowing that their airbag is recalled and can cause life-threatening injury. The passenger airbag is currently disabled.
- Phoenix, AZ, USA
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It has been two years trying to get my passenger air bag replaced through "Ford of bellevue" in Washington. Their same answer has not changed through multiple phone calls over that time, saying they do not have the parts and that it is a regional shortage. This is ridiculous. Consumerreports reported in November 2017 that "NHTSA says earlier airbag shortages have largely been resolved.". that was 6 months ago and I am still waiting. I am afraid to take any passengers.
Takata recall, I received a letter from Ford Motor Company saying I could call my local dealer and schedule an appointment to repair the faulty airbag. I called crossroads Ford in South poston, Virginia and they said they could not schedule an appointment as they have no airbags. I feel I can't drive this car without replacing the airbag. Ford has lied about the replacement and should correct the information they sent.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Benson Ford (4701 calhoun memorial hwy, easley, SC) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (gibbons Ford, 704 martin F. gibbons blvd, dickson city, pa 18519, (570) 489-4747) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted and confirmed that parts were available. The contact had not experienced a failure. Parts distribution disconnect.
Was notified two years ago that my passenger side air bag is under recall. Ford says there is no repair available. I want to know why not. Is the passenger not safe?
I received a notification about a recall regarding my driver's side airbag. Shortly after, I received another one stating that my passenger's side airbag needed to be replaced as well. The notification stated that if the airbag deploys, it can result in the death of the passenger. It's been over a year since I've been notified and they have yet to inform me that they can make the repair.
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (autonation Ford Lincoln union city, 4355 jonesboro rd, union city, ga 30291, (770) 674-6075) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted. The contact was not experiencing a failure. VIN tool confirms parts not available.
"takata recall" been trying to have fixed since 2016, being told not to allow anyone in passenger side. Ford dealer suuposedly did interim repair on driver side. Center cap on steering wheel has been lose, shakes and rattles upon acceleration. Airbags are deadly. Will not drive car. Fors has no permanent fix. Contacted Ford, dept. Of justice, atty general office, and wells fargo who I have car loan with. Only recvd 1 response from Ford, sent them the requested info, was promised a rental and since have not heard back. Have been deqling with wells fargo becuz I owe $9000 on loan, promised to help, waited then said it was manufacturer defect but wont refinance car or help in any way. They want me to drive a deadly vehicle, continue to pay for it and not allow anyone in passenger seat when the driver side isnt fixed either! getting help from no O E. something needs to be done. People are dying and getting hurt and Ford and takata could care less! I have all the documents and emails!
Takata recall. The contact owns a 2008 Ford Mustang. When the contact purchased the vehicle, the dealer informed her that there were two recalls associated with the vehicle: NHTSA campaign number: 15V319000 (air bags) and NHTSA campaign number: 16V384000 (air bags). The dealer stated that the recalls would have to be repaired. The dealer (sunset Ford, 11700 gravois rd, saint louis, mo 63127) asked the contact if she purchased the vehicle from their lot. When the contact mentioned that she had not, the dealer stated that the first available appointment would not be until July of 2018. The contact was informed by the independent dealer that the remedy was available for one of the recalls. The failure mileage was 122,000. Parts distribution disconnect for NHTSA campaign number: 15V319000 (air bags) and VIN tool confirms parts not available for NHTSA campaign number: 16V384000 (air bags).
I have been waiting for a repair on my passenger side for about 3-4 years. The dealer in dumas, tx repaired the driver side but says they havent gotten the part in for the passenger side. Something is wrong here and somebody is dropping the ball. I want my Mustang repaired so I can drive it. I do not drive it as I always have passengers (grandkids) and the warning I got said not to let people sit in the passenger side of the front seat. Therefore I do not drive my Mustang. It has been parked almost 3-4 years now. What a shame! the dates I am using in this form are about...I am not sure when it was recalled at first!!!! I have since received a notice to get this fixed as the company has claimed chapter 11. How can I when the dealer cant get the part?
Takata recall. The contact owns a 2008 Ford Mustang. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mac haik Ford at (512) 930-3673 (located at 7201 interstate highway 35, georgetown, tx 78626) and was informed that the part was not available. The manufacturer stated that the part would become available sometime in the spring of 2018. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I received a letter in March 2017 telling me the passenger frontal airbag inflator needs to be replaced. I was instructed to wait for further word from Ford when I could have this done -- so far, after 10 months, I have still not heard anything.
Takata recall - Ford has sent a letter stating that the passenger seat may not be used until further notice. It is difficult to see this letter as anything other than a disingenuous attempt to shift their liability to the owner especially as their website as of today is in conflict with the letter stating, 'your vehicle is affected by a takata airbags recall. Parts are not yet available, but your vehicle is safe to drive in the meantime.' This issue has been in play for almost two years and involves a threat of 'serious injury or death' to myself and my family. I require a straightforward, clear response. Please see my letter to Ford attached. Thank you
A D V E R T I S E M E N T S
- Philadelphia, PA, USA