This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Mustang. The contact stated while the dealer was replacing the tires, the dealer informed the contact that the lug nuts were swollen and needed to be replaced. The dealer was able to replace the tires; however, the lug nuts were not replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer informed the contact that goodwill assistance could not be provided and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 30,000.
My wheel lug nuts are damaged and distorted with normal removal and replacement during tire changes. The standard socket no longer fits the nuts unless the socket is hammered onto the nuts.
- Huntington, NY, USA
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- Mcgregor, TX, USA