This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was involved in a front and mostly side collision where my car was totaled. A couple of days before the accident my airbag light came on and then went off. I took the car (2001 Ford Taurus ses) to cowles Ford in woodbridge va. I was told the car was safe to drive and that the airbags would deploy properly if I were involved in an accident. I made an appointment to have the car looked at on 12/27/02. The accident happened before the appointment and only one side airbag deployed but not on the side I was on. I was driving, wearing my seatbelt the side airbag did not deploy. During the accident I was still thrown into the side of the car even thought my seatbelt was worn. I sustained some minor to serious injuries and am currently still being treated for these. I have contacted Ford Motor Company to report the problem so that this will not happen to someone else in the future. They have ignored my phone calls and have failed to respond to my complaints. I do not have the money to hire an attorney to fight this but am looking for any help from you in making sure that the cars we buy for the amount of money we spend will be safe for our families. Thank you for your time.
I was involved in a two vehicle accident. A vehicle pulled out in front of me and I struck his right side with my front. Neither front airbag deployed.
On I-24 East bound, raining, about 65 mph, pulled into left lane to pass slower vehicle, car hydroplaned and lost complete control of vehicle, hit head on into guardrail - neither drivers nor passengers airbags deployed (battery still had power after collision), went backwards down the interstate on the shoulder causing car to be a complete loss. Car: 2001 blue Ford Taurus ses - purchased: 01/21/2002 loss: 01/23/2002. (tiresize: 16 inch)
- Estill Springs, TN, USA
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When car was started airbag indicator on instrument panel continued to flash for several minutes. Indicator stopped flashing and remained on. The car was immediately taken to dealer. Airbag indicator went out when key was turned off. Service advisor said it was safe to drive and recommended it be brought back Monday morning. Car was returned to dealer on Monday. Dealer could not find a cause and suggested this was a known problem. Service advisor said to check back with Ford in the future and see if there is an advisory on this problem.
Air bag deploys without warning under normal driving conditions, air bag light stays lit after vehicle has been started and then light will flash 4 times, after the air bag explodes the air bag light stays on, consumer has taken vehicle into delaership on numerous occasions and the problem still exists, consumer states delaership's answer to the problem was to have other customers drive the vehicle and the consumer could use a loaner vehicle, consumer declined the request.
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- Woodbridge, VA, USA