Driving on rain slick highway at 65 mph lost all power.Had to coast to side of highway called Ford roadside at 11:30 am finally got a tow at 3:30pm what a JOKE.now waiting for van they have not even gave me an answer yet as to what happened. Bought this van to make money now it is losing me money. thanks Ford.
This is a company vehicle and our drivers depend on these vans to get to their job site and do their job. With less than 5000 miles on this van, a sudden loss of power was unexpected and could have been very dangerous driving on a California freeway. While it was an inconvenience having to take the van in for a diagnosis and repair, the Ford Dealer I worked with was very accommodating and helpful; they arranged to pick up the van at the driver's home, diagnosed it as a body throttle failure, and repaired it in a couple of days, then shuttled him back to the shop to get it when finished. There was no charge as the van was still under warranty. About a month later, the same exact issue occurred with another 2016 Transit we have in our fleet. This time we knew exactly what the problem was!
This van is 3 months old and could just quit on me at any time, leave me drifting to a stop anywhere and it is a known problem. Where is consumer protection? I feel duped by Ford and the dealership!
- kohlerpa,
Chambersburg, PA, US
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Driving on rain slick highway at 65 mph lost all power.Had to coast to side of highway called Ford roadside at 11:30 am finally got a tow at 3:30pm what a JOKE.now waiting for van they have not even gave me an answer yet as to what happened. Bought this van to make money now it is losing me money. thanks Ford.
- Renner N., Lafayette, IN, US