really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
28,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Ford Windstar seat belts / air bags problems

seat belts / air bags problem

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2002 Ford Windstar Owner Comments

problem #1

Oct 072004

Windstar 6-cyl

  • Automatic transmission
  • 28,000 miles


I was involved in accident where I ran into a motorhome that pulled out in front of me. I was traveling approximately 40mph and hit at a slight angle but direct hit to the rear dual wheels that actually dislodged the axle of the motorhome. My vehicle was totalled. It had severe damage to the front end including the driver's side half of the bumper. The impact buckled the roof of my Windstar mini-van. The air bag did not deploy and the seatbelt apparently failed as my chest hit the steering wheel and also my face. The state trooper said he saw my teeth marks in the steering wheel and the steering wheel was cracked. If I did not have a bruise on my left shoulder area that showed the seatbelt actually caught for an instant and then released me into the steering wheel the trooper said he would have cited me for not wearing a belt. I had unbuckled my belt to get my hanky to try and stop the blood flow from my facial injury is why it was not on when the trooper arrived. The vehicle was totalled so no repair was attempted. The vehicle was towed to a nationwide evaluation center in columbus, oh where they said they would hold it until October 28 in case anyone wanted to inspect it. I called Ford customer assistance center in detroit Michigan and they said they were not interested investigation why the air bag and seat belt did not function properly. I received a fractured sternum and a facial laceration that went from outside to inside.

- Arcanum, OH, USA

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