This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 GMC Acadia. The contact stated that the vehicle's liftgate independently descended. The failure occurred without warning. The dealer was not contacted. The manufacturer was notified of the failure and referrred the contact to NHTSA. The contact referenced NHTSA campaign number: 15V415000 (structure); however, the VIN was not inlcuded. The VIN was invalid. The failure mileage was approximately 108,000.
My car completely died while driving it a few months back. Just got it back after about 3 months, partial sucky dealership, partial back order issue. Turns out the sunroof leaked into the dash. Had to replace the body harness and something with the dash. $5100. I estimated on the date it happened because it's been awhile.
The contact owns a 2009 GMC Acadia. The contact received notification of NHTSA campaign number: 15V415000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
My son was driving down a residential street which has a right turn/merge over a canal. Upon reaching the right turn the power steering failed and he was unable to navigate the turn. The Acadia drove forward into a large pipe which crosses over the canal. The front of the Acadia was crashed including the front bumper, radiator, head lamps, engine, driver side front panel, passenger side panel, and the frame. None of the air bags deployed during this crash. There is a recall on the side airbags at this time but not the front airbags. There is no recall on the power steering on this GM model. I have had experienced the power steering intermittently fail when turning both left and right. My daughter also experienced power steering failure one week prior to my son's accident. I was in the vehicle with her. This power steering failure is not exclusive to my GMC Acadia 2009. Consumer reports as well as the Acadia forum also has mentioned this power steering failure in other GMC Acadias. The airbags not deploying during this incident is also very concerning. This air bag failure could have caused major injury given another scenario.
- Meraux, LA, USA
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Driving down the road and notice a deer. Speed limit was 55, so we had slowed down to about 45. Deer crossing in front of us, and we almost come to a complete stop (about 10-15mph). We hit the deer on the passenger front. Get out of the car to assess the damage, and notice a fire under the grill and headlights. Air bags had deployed. Everyone evacuated the vehicle, and it was a total loss.
The vehicle is equipped with a gear driven power liftgate that opens and closes the rear hatch at the touch of a button. I approached the rear hatch of the Acadia to load groceries, and signaled it to open. The hatch powered open normally to its full height. I walked underneath it. With no warning, the hatch suddenly fell and struck me in the head / back of neck / shoulder area. It hit hard enough to cause serious injury.
The contact owns a 2009 GMC Acadia. The contact was operating the automatic liftgate when it suddenly slammed down onto the contact and would not lift back up. She received minor injuries to her arm. The dealer was contacted and an appointment was scheduled for inspection and possible repairs. The manufacturer was not made aware of the failure. The failure and current mileage was approximately 28,500. The VIN was unavailable.
Vehicle has automatic, power assisted rear hatch back door opener. When it operates properly, the door closes slowly, using the struts for downward resistance. Now however, the hatch will open, but then abruptly shut, often with great force due to the weight of the door. The force is great enough to cause harm, and possible death to a small person. This is a full sized SUV, and the rear hatch includes the door and glass, and is very heavy by itself. 2nd. Item - this vehicle has remote tire pressure readings and displays a warning on the dash if a tire pressure gets too low. The problem is the device does not reflect the proper tire, it will indicate the front left tire is too low, when in actuality, it is the rear left. Thus, the device does not work, which would lead someone to drive around with a very low rear tire, thinking all tires were fine, because when they checked the front tire that was shown to be low, it was actually ok. This needs to be correctly reporting the right tire.
A D V E R T I S E M E N T S
- Garland, TX, USA