This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Extremely poor/unsafe headlights. I have been dealing with this issue since purchased new. "lurking" in forums and complaint web sites assuming a fix would be forthcoming. I guess not. Insufficient lighting at night in rural settings with no ambient light. Cannot see anywhere near the distance required to drive safely at posted limits and non-existent side lighting. 2 near misses with deer grazing on side of road as proof. I spent the money for good auxiliary driving lights and a light bar to put them on but are only useful with no oncoming traffic. Current replacement bulbs/BCM reprogram cause limited improvement with significant increase in bulb failure frequency. 2016 redesign eliminated these lights and retrofit to 2014/15 hardware is available. GM should step up!
I have returned my GMC crew cab Sierra 2014 to the dealer 5 times because of inadequate headlights. The first time they service dept. Readjusted them with no improvement. The third time back the bulbs were replaced per a bulletin and BCM reprogrammed. Still no improvement especially on the right side. The fourth time I had my intelligence insulted when the service adviser told me it was because the garage door he shone them on was dirtier on the right side. What an excuse and only a fool would insult his own intelligence with that remark. The fifth time back the parts manager had ordered a new bulb for the right side and was consequently replaced a second time. I wrote a certified letter then to GM customer service and was contacted by mark 1-866-522-0300 ext.#5921569. He said I was supposed to take the vehicle to the dealership and leave it so they could drive it at nite. I did that and it was driven by paul and upon contacting him this am he told me the low beams were absolutely terrible and overall the headlights on the truck were as lousy as all the 2014 and 15 trucks are. Upon picking the truck up this afternoon the same rediculis service advisor (wally) told me that he didn't drive it and paul did and told him there was no problem with the lights. Who is the liar? isincerely believe it is wally because he is bound and determined not to fix it. The high beams on this vehicle are what the low beams should be. This is a safety issue and a $53000 truck should have safe headlights. On low beam there is a black curtain only a few feet from the hood and going downhill that black is almost at the end of the hood. I have over the past 18 months talked to four GM reps at the customer service center, with the third one telling she would make arrangements to replace the light system with the 2016 system. She called the dealer setting it up and then never followed through.
The headlights are not bright enough for night driving on country roads without street lights, on bright or dim mode. These are the worse headlights on any car I have ever owned, I personally have bought 4 brand new GMC pickups, this is the worse. I never thought about test driving at night, I trusted them, wrong!
Vehicle will lose power and shut off while driving, while in reverse I have had the steering wheel ripped out of my hands. Random error messages on dic, random starting issues. Taken to shop multiple times, they cannot find an issue.
Headlights are dim and horrible. Very dangerous to drive my truck at night. Lighting is extremely sub standard compared to all of the other trucks on the market and roadways. This needs addressed asap before people get killed. GMC doesnt seem to care about these issues.
Head lights are substandard and unsafe on this vehicle. It is unsafe to drive faster than 40 mph on low beam and not much better on high beam. When turning 90 degrees you are turning in to the dark.
Headlights are extremely dim, even on the high-beam setting. Makes it extremely dangerous to operate at night and I will not drive it at night unless it's an emergency due to not being able to see.
The headlights on this truck are terrible, both lack of side projection and front projection are unsafe especially when driving in rural areas or during wet road conditions. I have had the BCM update and new bulbs installed from GMC but this offered very little improvement. Driving with the fog lamps on offer the only lateral vision to see turning any corner.
From the factory the headlights that come on this vehicle are sub-standard and a safety hazard when operating at night. Not only is light output poor, but the width of the beam is horrible. When turning at night there is zero coverage and you have to make your turn without being able to see properly. These problems persist at any time headlights need to be utilized.
Head lights are very dim and I can not safely see the path I am traveling. An upgrade was performed at the dealership which helped somewhat but I still can not safely see the path I am traveling. I dread driving this truck at night and do not feel safe doing so.
The high beam headlights, as installed from the factory and properly adjusted, are inadequate for driving on dark country roads at night, in the absence of ambient lighting from street and yard lights. The light is cast well down the road, but there is too little light spread to the shoulders of the road, making pedestrians and animals difficult to see if they are not directly in the roadway. I live in a rural area with many peach orchards and pastures, therefore there are often few, if any, street or yard lights to provide any ambient lighting. Also, many of the roads in the area have neither painted lines nor reflectors to help mark the path of travel at night. If there are hills and curves, the light pattern and output of the factory installed lights on my 2014 GMC Sierra make it difficult to distinguish unmarked pavement from the grass on the shoulders of the road. All of these shortcomings are magnified when roads are wet and/or it is raining or otherwise inclement weather. I approached my dealer here in spartanburg, SC, about a remedy for the inadequate headlights, but the representative was dismissive and did not follow-up.
The contact owns a 2014 GMC Sierra 1500. The contact stated that the low beam headlights were very dim. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the headlights needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 20.
I almost hit a deer when the vehicle was new as I could not see it until it was next to the passenger door, standing still. I had the dealer adjust the lights three times and install the GMC update, on the computer. I now have a blob of white light fall on the center line and another blob in the center of the driving lane. There is no light illuminating far forward or to the sides as should be. I talked with the dealer and there are no further updates for now. I have since had several close calls. I have driven professionally in the past.
Today for the first time I drove my 2014 Sierra Texas edition in the rain at night.... wow>>>>> I had to stop and wait for the rain downpour to let out so I could see where I was going. Not good. Driving at night is very stressful and eye straining to the point of taking headache medications once you are done driving. Any way to fix this extremely dangerous problem" this should be considered a safety hazard to drivers and any others on the road. This issue needs to be addressed and resolved asap. And GM still says there is nothing wrong. So why are they changing the design on the 2016's trucks after contacting [xxx] to see if he could provide some help this is what he had to say hi [xxx]: thanks for watching! the best way to solve your problem is to install a set of led auxiliary driving lights. They can be purchased for about $300 plus labor and make a world of difference. At least that"S the way we have addressed the problem on those trucks in my shop. Sincerely, [xxx] motorweek television news channel 8 television information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The projector beam headlights on my 2 year old GMC Sierra are, and have been, noticeably dim to the point of being a safety concern. It's as if trying to drive at night while wearing dark sunglasses. In addition to being dim, there's also the problem of side illumination. I can see some of the road ahead, but can't see the ditches on either side of the road. I consider this lack of side illumination to also be a safety issue, especially when negotiating turns or curves. Using high beams offers little, if any improvement. The high beams only seem to shine higher (tree top height), but offer no real increase in either side illumination or actual brightness. The "eye lids" lift, but poor illumination remains unchanged. About the only option is for me to drive with the fog lights on. Using fog lights at least gives a bit more side illumination, but still does nothing to assist with "down the road" illumination. I've been surprised at such poor lighting being installed on an otherwise great truck. These projector beam headlights were supposedly offered as part of premium packages. If these headlights are GMC's best, I'm sure glad I didn't get the cheaper lights! my only hope is that GMC will offer some type of headlight upgrade, possibly led lights.
A D V E R T I S E M E N T S
- North Judson, IN, USA