I bought this Honda Civic Hybrid vehicle from Von Bibra Motors Gold Coast Queensland Australia on 3/10/2013 as I needed a good reliable vehicle, as in my business, I travel approx. 1000 kilometers a week and I also wanted a good economical (RELIABLE) vehicle.
The vehicle ran well and I had no complaints until firstly, the gearbox went at about 150000 kilometers.
This cost me $4500.00. to repair.
In November 2016, and at 170000 kilometers, lights came on the dashboard, advising that I had a major electrical problem, so I took it to the local Honda Dealer in Hervey Bay Qld. where I now live . (Bay City Autos).
After I had not heard from them for three weeks, I eventually attended there and spoke to the service manager, who said that they had diagnosed the problem, and I needed a part which was going to cost $1800.00. to repair the vehicle, but that it had to come from Japan as they did not have any of these parts in Australia.
I then said O.K. and we agreed to order the part. This was about the 12th December 2016. The part had not arrived by Christmas Time and I was becoming somewhat desperate as I had no work vehicle, so ended up purchasing another vehicle.
I received a phone call from Bay City Autos about the 6th January 2017, advising that the part had arrived, and they were about to make the repairs to my vehicle.
I received another call from the service manager about the 12th January 2017, advising that they had inserted the new part and now there was another electrical problem, so the vehicle still was not repaired.
I suggested that they call Honda and speak to them about the problem, and he stated that he had already spoken to someone at Honda, and they had stated, that this is the first time ( A PIONEER PROBLEM) that they had had such a problem, and that they now required more money to fix the problem.
I agreed to pay another $500.00. for further diagnosis and repair.
I have since made my own inquiries, and it seems that there is another 2012 Honda Hybrid, in Sunnybank Hills Brisbane, that had a similar problem to mine, and Honda were unable to fix his problem, so the owner ended up selling the vehicle for $3000.00. (For parts I presume) and being a 2012 Honda Hybrid also.
I am still awaiting a call from Bay City Autos, to advise where my vehicle is at, but it seems customer service is not part of their business, so I wait in anticipation.
If anyone likes LEMONS, I have a big one for sale.
A D V E R T I S E M E N T S
I bought this Honda Civic Hybrid vehicle from Von Bibra Motors Gold Coast Queensland Australia on 3/10/2013 as I needed a good reliable vehicle, as in my business, I travel approx. 1000 kilometers a week and I also wanted a good economical (RELIABLE) vehicle.
The vehicle ran well and I had no complaints until firstly, the gearbox went at about 150000 kilometers. This cost me $4500.00. to repair.
In November 2016, and at 170000 kilometers, lights came on the dashboard, advising that I had a major electrical problem, so I took it to the local Honda Dealer in Hervey Bay Qld. where I now live . (Bay City Autos).
After I had not heard from them for three weeks, I eventually attended there and spoke to the service manager, who said that they had diagnosed the problem, and I needed a part which was going to cost $1800.00. to repair the vehicle, but that it had to come from Japan as they did not have any of these parts in Australia.
I then said O.K. and we agreed to order the part. This was about the 12th December 2016. The part had not arrived by Christmas Time and I was becoming somewhat desperate as I had no work vehicle, so ended up purchasing another vehicle.
I received a phone call from Bay City Autos about the 6th January 2017, advising that the part had arrived, and they were about to make the repairs to my vehicle.
I received another call from the service manager about the 12th January 2017, advising that they had inserted the new part and now there was another electrical problem, so the vehicle still was not repaired.
I suggested that they call Honda and speak to them about the problem, and he stated that he had already spoken to someone at Honda, and they had stated, that this is the first time ( A PIONEER PROBLEM) that they had had such a problem, and that they now required more money to fix the problem.
I agreed to pay another $500.00. for further diagnosis and repair.
I have since made my own inquiries, and it seems that there is another 2012 Honda Hybrid, in Sunnybank Hills Brisbane, that had a similar problem to mine, and Honda were unable to fix his problem, so the owner ended up selling the vehicle for $3000.00. (For parts I presume) and being a 2012 Honda Hybrid also.
I am still awaiting a call from Bay City Autos, to advise where my vehicle is at, but it seems customer service is not part of their business, so I wait in anticipation.
If anyone likes LEMONS, I have a big one for sale.
- Andre E., Hervey Bay, Australia