This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2017 Honda Ridgeline RTL-E, keyless entry module wasn't working properly so I had to buy a new one. I was told about the issue when I took my Honda Ridgeline to the Honda dealership for my oil change.The entry control module is currently ordered but we don't know when it will come in. I also informed the service manager about my on/off switch not operating correctly. He informed me that it was on recall so it will repaired for free. I don't know why the keyless entry module wasn't repaired for free since I bought the used 2017 Honda Ridgeline with Honda's extended warranty. Currently I have no vehicle to use because Honda informed me that they don't currently have any because of the pandemic, currently no vehicles in their lot are able to loan to customers.
1. Reverse camera not operating because of wire harness conductor breakage at tailgate hinge point. 2. Reduced vision and blind spots when backing up. If this isn't a safety concern, what is" System stopped working at 3-years, 40K miles. Dealer told me issue not covered under warranty, wanted $700 for a repair of Honda's inferior harness design. Aside from the poor flex loop design, the quality of the conductors are insufficient for use in a flex application. My opinion is based on 31 years of designing robot wire harness's in high flex applications. I spent four hours splicing the harness back together, all the conductors in the harness were broken. 3. I exchanged several emails with service manager; I'll dig them out of backup data storage if needed. Service manager told me the Honda people he talked too did not see it as a warranty safety issue; $700. Once again I have to ask, how can not having a complete view of the rear of the truck when in reverse not be a safety issue" The camera is a mandated safety item. 4. Failure began with a few days of intermittent operation before complete failure. I'll note that my truck tailgate gets very light use. The harness design is inferior by any engineering failure mood analysis. THERE ARE THOUSANDS OF RIDGELINE TRUCKS ON THE ROAD WITH THIS ISSUE. 5. As I mentioned, I've made a temporary splice repair. I've managed to restore rear image although the screen quality is not what it should be. 6. I've owned Honda's for years and have had to deal with other issues Honda does not want to admit is their responsibility, and will secretly do extended coverage because they know it should be covered. Driving without the camera makes my wife and I very nervous. 7. In summary all owners of second generation Ridgeline's should be entitled to a replacement redesigned rear camera harness for SAFETY REASONS before a child, adult, or bike rider are killed or injured.
The wiring to the backup camera on my 2017 Honda Ridgeline is a poor design. It bends too tightly and every time the two-way tailgate is opened or closed it work hardens the small gauge wiring until it breaks. Of course this happened just after the warranty expired. When checking with Miller Honda in Winchester, VA they told me they had never heard of this. If you go onto the Honda Ridgeline website this same problem is mentioned several times. I made a temporary repair to get it working again but it is unknown how long this will last.
My rear backup camera failed due to the wear on the wiring harness at the point where the two-way tailgate opens. This seems to be a common failure and my case was typical. My vehicle was out of warranty, and so I performed the repair myself, and improved the shielding at the pinch point.
- New London, WI, USA
Search CarComplaints.com for these popular complaint phrases...
The contact's wife owns a 2017 Honda Ridgeline. The contact stated that the AWD and battery fan warning lights were illuminated on the instrument panel. The contact took the vehicle to a dealer where he was informed that the alternator needed to be replaced. The manufacturer was also notified of the failure and informed him that there were no recalls on his wife's vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V888000 (Electrical System) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
The alarm system goes off at random times throughout the day, headlights stay on after the alarm activates, interior dash warning lights flicker and voltage fluctuates with sound. Happens if Key Fob is in my pocket or not. Events started in Oct 2019 and continued until Sep2020, when I unplugged the hood alarm activation switch. This disabled the alarm from going off at random times but didn't stop the dash warning lights from flickering and voltage fluctuating sounds. As of OCT 2021, now a slew of dash warning lights from "trailer assist, uphill assistant, lane assistant" plus many more have taken over my dash. At random times the brake assist will activate and cause my truck to temporarily lock up, then go back to normal. It appears to happen to be worse after heavy rains.
The wiring for the backup camera broke at a hinge point for the tailgate. The repeated opening and closing of the tailgate in normal operations caused the wire to fatigue and break.
Wiring for the backup camera has been pinched by the tailgate opening to the point of breaking the wires and the protective loom. Backup camera no longer works.
The rear backup camera that is used every single day has gone completely black. The wire harness that runs from the truck to the tailgate have split due to opening and closing. This is a very common problem that is not the easiest to fix which costs the owners. This will happen to every single 2017-2019 Ridgeline. It is simply caused by opening and closing tailgate in the parked position.
Vehicle began to display warning lights: Vehicle stability assist (vsa) problem, emissions system problem, all wheel drive system problem, power steering system problem, hill start assist problem and trailer stability assist problem (tsa.) check engine light on.
The contact owns a 2017 Honda Ridgeline. The contact stated that the tailgate wiring harness failed and caused the reverse camera to become inoperable. The reverse camera showed a black screen. The contact also stated that when the tailgate was opened, the wires were exposed. The failure was intermittent. The contact placed the wires back in place and the reverse camera operated as designed. The contact recently became aware that the tailgate wires were cut. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 33,000.
The rear backup camera stopped working. It looks like the wire harness has broken because it is not able to handle the opening and closing of the tailgate over time.
Backup camera wiring harness has failed twice now in the 39 months and 38000 miles of ownership. Bought new and have been the only owner. Problem is well know by Honda and other owners but Honda usa is only replacing with the same part that fails the exact same way. Even owners of 2020 Ridgelines are still having the issue. While backing up camera is blank and unusable
Backup camera failed due to wiring harness being located on a bend point. When you open the tailgate you can see the exposed wires that bend when opened. This happened after I opened the tailgate on an extremely cold day (-10F). It looks like this failed due to repeated openings of the tailgate. When the tailgate is closed the wire harness is loose but when it is opened the harness is stressed by part of the tailgate. Upon troubling shooting the issue online I found multiple people are having the same issue. There also seems to be tsb for working harnesses but nothing if yours has already broken. Https://www.ridgelineownersclub.com/threads/2017-2018-broken-tailgate-harness-causes-backup-camera-failure.217776/
The rear view camera failed, because wires in the harness leading to the camera (located in tailgate) became bare and then severed through regular opening/closing of the tailgate. Many other Ridgeline owners have experienced this issue.
Backup camera failed while backing out of parking space. Rear backup camera failed as a result of overstress of wires in tailgate. Wires broke as a result of normal tailgate operation.
A D V E R T I S E M E N T S
- Clarksville, TN, USA