This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Keyless start system error: Vehicle displayed a warning with this message. I had the vehicle battery changed and the warning code went away. A month later the same warning code returned. In reviewing blogs, others say it is most likely the keyless start button gone bad. Honda fix is reported to be $400. Worried that the vehicle could lose power while moving or not be able to start in an environment that my safety could be jeopardized. Many blog entries from others with this same problem with 2017 Honda Ridgelines.
At 90,300 miles my backup camera stopped working. When I put the transmission in Reverse, the display just shows a black screen instead of an image of what is behind my truck. Upon visual inspection I can see that the wires at the tailgate have become frayed/broken.
Broken wire(s) from the truck body to tailgate. Backup camera fails to work, making it extremely dangerous backing up truck. Honda dealer found the broken wires and quoted $498 to correct the problem. The camera start shorting out intermittently in Fall of 2021. Continuously started failing in May, 2022. No warning lights come on to warn of failure of camera. The camera just fails to turn on when backing up. This also puts people walking behind vehicle in danger when truck is backing up.
According to research, a known failure for years. Back-up camera wiring harness failed approximately 1 year ago. Camera inoperable. Hazard to occupants, and other people & vehicles near Ridgeline. Vehicle available for inspection. Dealer wanted approx. $150 to diagnose; stated $600+- if faulty camera, $1200+- if wiring harness (part prices only, no labor). Dealer further stated a recall has yet to be issued for this safety problem.
Wiring harness faulty that supplies the rear backup camera in the tailgate. due to the opening and closing of the tailgate the wires fray and split. Can confirm this is the issue through visual inspection. This issue needs to be addressed for all ridgeline models
Ridgeline backup camera wire harness gets pinched/cut from tailgate. Many others reported but no recall. Paid $472.19 to repair. 2017-2019 have reported same issue
My incident is related to the Keyless Module Part #0 38320-T6Z-A31, My pick up was parked outside in my work parking lot. It started the alarm making sounds, my coworkers let me know it, I just went to take look check it and I just turned off the alarm and set it on again, after that the car started do it again after 5 minutes, and it was a nightmare because after several times, I tried to disable the alarm in the touch screen panel, but it doesn't have any control I was available to disable it, I was seating in my car, and I noticed the instrumental panel started to turn on and off, it was like my car tried to turn on the engine by itself for several times, and making really scared noise like is going to have a electrical short cut, I was worried it can cause making my car coughing fire. I decided to make a video of it because in case it my car coughing fire. So I decided to live open my car with out lock. I noticed it was happening before after I changed the engine start/ stop switch was changed by the dealer because it was a recall and I also started having problems with the Keyless system, after they changed it, it started working again, I noticed the alarm sometimes made the same thing but I didn't put much attention about it, because it happens sometimes, but this time was really scary, so I made appointment with the dealer and they told me my car had problems with the Keyless Module, I told them if this problem is related to the engine start/stop engine. They said it wasn't. My concern is to try to preventing the vehicles can coughing fire when they are parked. I don't know it would happening but for my experienced, Your department should find out it. I didn't change this part yet because it's really expensive to replace it. I do believe it can be concern to be a safety issue. Link of video. https://www.mediafire.com/file/ztnwcrkhegbjb13/20220928_125159.mp4/file
The wiring to the backup camera is failing because it is crimped between the tailgate and the body. Every time you open and close the tailgate the wire flexes wearing at the sheathing and flexing the wires within. I've seen multiple reports and videos of this harness and the wires within failing which causes a short and the backup camera to fall.
This 2017 Honda Ridgeline, at present, has 47430 miles of operation. I am the third owner having purchased on 12DEC2020 w/38990 miles. The instrument panel has been plagued by faulty warning symbols for most of my ownership. The problem now has grown to the point where I can't find any maintenance displays. Also, only one screen is visible showing operational information. I am not alone in this safety issue.
My backup camera stopped working on April 16. I investigated and found the wiring harness is snapped at the tailgate. Upon a google search I realized this is a known issue and wanted to file my complaint to hopefully get this issue resolved.
When reversing, I've had several instances over the past several years where the backup screen just went to black (Head unit displays black, with the guide marks.) i figured it was a software issue. However, when the back-up camera ceased working I googled the issue with "2017 Honda Ridge-line and backup camera" and found that severed wires at the tailgate left corner hinge area is a common issue. I found the harness broken at the pivot point of tailgate. (Left bottom corner of tailgate)Tailgate wiring exposed in hinge. Plastic cover has split/separated. I am a sixty-three year old female so I'm not using the tailgate/truck bed very much. I took it to the dealership (04/12/22); they told me they have not had any reported instances of this issue and then requested how I broke the harness! They quoted me a price to purchase/replace the harness; however, since this seems to be an issue across 2017 -2019 Ridge-lines with the wiring loom not having enough slack, combined with the 90° bend at the tailgate, allowing the thin metal edge of the tailgate to press directly against the wiring, especially when the tailgate is fully swung open. I believe Honda should replace the harness under a TSB.
rear camera stopped working.. cannot back up as safe as when camera worked dealer confirmed problem no other inspection no warning prior to failure October 2021
Rear back up camera is failing, camera view is going in and out. Upon inspection of the rear tailgate it is clear the wiring going from the main body of the truck to the tailgate is exposed from the plastic casing and some of the wires are breaking themselves causing the malfunction. This truck only has ~43k miles on it and the tailgate gets used semi-frequently, by no means is it used excessively. It is ridiculous that such an important piece of safety equipment would not be better made to withstand the normal wear and tear of use and fail at such low mileage. This failure has caused a massive blind spot when reversing and could put pedestrians or other vehicles in harms way. No I have not taken this into the manufacturer nor has it been confirmed by the dealer. No warning lights have gone off, the only way to know there is something wrong is when in reverse the backup screen is black with no video.
Power train PCM failure caused gauge cluster to become unresponsive. While the truck was idling while connecting a trailer the gauge cluster went blank. I then attempted to shut down and restart the truck and it would not start leaving me stranded. While I did eventually get it started by replacing several fuses once it was running it had no turn signals and had an error message for the emissions system. Ended up taking to dealership and was told the PCM had failed. Truck was 49 months old and had 45k miles.
After arriving home and turning off the vehicle, there was a lot of flickering of the lights and clicking noises in the engine. The dash displayed all emergency startup lights and performed the following message on the dash, "Keyless Start System Error." I took it to the dealer who ran a diagnostic, and provided me the diagnostic paperwork showing 4 codes in the Security, Power Control Unit, Mode Menu, Lighting, Keyless Transmitter, Gauges, and door locks. The dealer confirmed that this was in no relation to the recent recall of the Ridgeline Keyless Start System Error with DTC B12C5 and that the Keyless System Main Control Unit failed, part number 38320-T6Z-A21. I had to replace the unit and am now out of pocket quite a bit of money. I have reported the issue to Honda directly and hoping a refund will be provided. I am the original owner of this 2017 Honda Ridgeline RTS 2WD model and have only 34, 358 miles on it. Never had I experienced any electrical issues and furthermore I shouldn't have them for a five year old truck with less than 35k on it. I was lucky that I was not driving, or it could have been worse possibly. The dealer kept the defective component and was able to identify the issue and repair it quickly. No other issues had ever occurred on this truck and this was random.
A D V E R T I S E M E N T S
- Oak Island, NC, USA