2008 Hyundai. Consumer writes seeking reimbursement for vehicle repairs performed that were related to NHTSA safety recall 14V-415. The consumer received a response to the reimbursement request stating, "we are unable to approve your reimbursement request. The repairs are not covered or associated with campaign 197."

- Montgomery, AL, USA

Recall received 9/2021;brought car in for service to Lake Norman Hyundai 9/2021; service department confirmed recall and stated parts needed to be ordered for recall:contacted dealer 12/2021 was informed parts were not due to supply chain and to call back in January 2022. Called early January 2022 part was not in; 1/19/2022 engine light came on and car tugged as I entered my neighborhood: contacted service department to inform engine light was now on; was informed parts were in and to bring car in; brought car in never received call from service; call managing partner Cam Stewart was informed parts were not in for recall and engine failed-was asked if I wanted to trade the car in; replied no I would like the car repaired. Car remained in service who informed the engine failure was not a result of recall. Filed complaint with Hyundai Motor Services, Hyundai Motor Services stood by claim. The recall letter indicates the engine could shut off as a result of recall not being repaired. The time frame of prolonging the repair, in my opinion, is a direct result of car failure. Hyundai has failed and is unwilling to remedy the defect within a reasonable time.

- Charlotte, NC, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated that while driving approximately 45 MPH, the vehicle suddenly stalled. The vehicle was later examined by an independent mechanic who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 175,000.

- Lockport, IL, USA

The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign numbers: 08E055000 (Trailer Hitches) and 20V705000 (Engine and Engine Cooling) however, the contact had not been able to schedule a recall repair appointment with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle inadvertently began to stall and lost power. The contact stated he shifted the vehicle to neutral and veered to the side of the road where he parked the vehicle. The contact was able to restart the vehicle and he drove to his destination. The check engine warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact also stated he replaced the battery himself three times within a year and the vehicle would start with a delay. The dealer was made aware of the failure and advised the contact they could only complete the recall repair of the vehicle within the next 4 months. The contact stated that the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 186,000.

- Taylor, TX, USA

My vehicle has a oil leakage in the LH and RH valve cover gasket that the dealer is stating to replace. Currently there is a recall for the Veracruz: OIL MAY LEAK FROM THE FRONT CYLINDER BANK COVER GASKET, POTENTIALLY DRIPPING ONTO THE ALTERNATOR AND CAUSING THE CHARGING SYSTEM TO BECOME INOPERATIVE. THE REMEDY WILL INCLUDE NEW DEALER INSTRUCTIONS ON PERFORMING THE REPAIR. BASED ON AN INSPECTION, VEHICLES IDENTIFIED WITH NO OIL LEAKAGE SPECIFIED IN THE 'T' JOINT AREA WILL HAVE AN OIL PROTECTOR INSTALLED WITH RTV SEALANT APPLICATION. FOR THOSE VEHICLES IDENTIFIED WITH OIL LEAKAGE, THE VALVE COVER GASKET AND ALTERNATOR WILL ALSO BE REPLACED FOR THOSE VEHICLES IDENTIFIED WITH AN OIL LEAKAGE IN ADDITION TO THE INSTALLATION OF OIL PROTECTOR WITH RTV SEALANT APPLICATION. AN OIL PROTECTOR WILL BE INSTALLED ON ALL. However the dealer is stating that the recall only covers the LH cover gasket. The recall remedy does not state. Therefore the issue is not fully resolved.

- Virginia Beach, VA, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated that he noticed oil leaking onto the alternator. Additionally, the battery failed to hold a charge. The ESC, All-Wheel Drive, and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The approximate failure mileage was 136,000. Parts distribution disconnect.

- Dubois, PA, USA

The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced the failure listed in the recall. The VIN tool confirmed parts not available. The failure mileage was 17,000.

- Gary, IN, USA

I purchased my vehicle new and have had alternator problems for the life of my car resulting in several thousands of dollars worth of repairs to replace alternator and starter several times. For the last several years I have received recall letters from Hyundai addressing this exact problem. Unfortunately, they have not done anything to remedy the problem. They continue to state they are working on a recall remedy. This has continued for several years. Please help me fix my vehicle before something tragic occurs whilst the vehicle is on the highway with my family inside. Thank you.

- Middle Village, NY, USA

Leaking fluid on my driveway. No action on recall noted on Nov. 19, 2014 Hyundai repair invoice. Reference manufacturer recall # 197. It has been 7 years waiting for this problem to be remedied by Hyundai. This situation is ridiculous!

- Florence, AZ, USA

Hyundai Veracruz alternator-alternator-recall- when is stationary and in motion when leaking. City and highway driving. Hyundai replaced the original valve cover gasket under recall on November 25, 2014. The recall was based on oil leaks and alternator failures. Hyundai would not replace the alternator even though it was covered in oil at that time. A few years later, our alternator failed (April 2019). We paid a mechanic $750 to replace that alternator. The mechanic stated failure was caused by oil saturation. Hyundai has issued another recall for the same issue, but no resolution has been determined. I recently had another mechanic look at the vehicle and they mentioned the valve cover gasket is leaking oil on the newer alternator and the alternator is covered in oil again. I contacted Hyundai after receiving multiple recall notices starting in November 2020 and a reimbursement claim was filed. Hyundai denied my claim for reimbursement because I did not provide a valid reason. Hyundai is still sending me recall notices, but they claim to not have a fix for the issue. I am forced to clean the alternator off monthly to avoid failure. Please contact me with possible resolutions.

- Virginia Beach, VA, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated while inspecting the vehicle, she noticed oil leaking onto the alternator. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.

- Morganton, NC, USA

We have been waiting since November when recall number 197 came out. Our vehicle has been parked since the dealer would not repair the valve cover oil leaking onto the alternator without a notice from the manufacturer. They confirm the alternator is covered with oil from the leak. The battery drains and we had to put a disconnect switch on it to keep it charged. Still pay insurance for the vehicle to sit which we bought to Transport our grandkids. Been using our daughters car since then which is too small for all of the grandkids. January 8th was the date the company gave us and it came and went with no remedy yet. This is leaning heavily on criminal. Someone let us know what we can do.

- Huntingdon, PA, USA

The contact owns a 2008 Hyundai Veracruz. The contact received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. South bay Hyundai (20433 hawthorne blvd, torrance, ca 90503) and the manufacturer were made aware of the issue. The contact had experienced the failure listed in the recall. The failure mileage was 84,000. VIN tool confirms parts not available.

- El Sangdo, CA, USA

The contact's mother owns a 2008 Hyundai Veracruz. The contact stated that while driving at various speeds, the vehicle stalled with several unknown warning lights flashing on the instrument panel. The contact then received notification of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact's mother took the vehicle to withnell Hyundai (1996 mission St SE, salem, or 97302) where it was confirmed that the failure was due to the recall however, parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

- Mcminnville, OR, USA

My altanator has oil dripped on it from the valve cover gasket, which is affecting the charging capabilities. The vehicle is parked in my yard

- West Columbia, SC, USA

At about 61,253 miles, engine gaskets were found leaking and valve cover gaskets & valve cover set was replaced. Alternator tested bad and was replaced. Battery tested bad and was replaced. Oil leaked from valve cover/engine and dripped on alternator causing the alternator and battery to become defective. Car was pulled into service station as engine started puttering and power was dropping. A claim was made to Hyundai (case 17561397) who denied the claim saying that it was not covered, citing campaign 121 (guest because it was similar) and saying that it covered the cylinder cover gasket did not include the valve cover gasket leaking and causing the exact subsequent damage. Attached are repair documents.

- Edmond, OK, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated while her husband was driving 65 mph and attempting to overtake another vehicle, the vehicle failed to exceed 65 mph. The contact started smelling an electrical burning odor inside of the vehicle. The driver stated that no warning light was illuminated. The driver parked on the side of the roadway before the vehicle stalled. The vehicle was not drivable. The vehicle towed to a tow lot. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The VIN was associated with NHTSA campaign number: 20V705000 (engine and engine cooling). The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Willow Creek, CA, USA

The contact owns a 2008 Hyundai Veracruz. The contact stated while the vehicle was stationed at the driveway, when she noticed an oil leak. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact was made aware of NHTSA campaign number: 20V705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The manufacturer had not been informed of the failure. The failure mileage was 122,743. VIN tool confirms parts not available.

- Tampa, FL, USA

My engine leaking on the alternator and make the car stop all the time I have been changed the alternator but it keep having the same issue Hyundai usa contact me for a recall but no forward iniative and told me to wait I makiythis complaint to make it right. The vhicule since then to drive I have to jump start it all the time

- Omaha, NE, USA

Front cover gasket severe oil leak, alternator soaking in oil.now not charging battery as engine runs on battery power the alternator is not producing power. Now I cannot use my Veracruz. Fot stalled good thing I had the time to park before the engine stalled.

- South San Francisco, CA, USA