CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,892 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Was parked at the store got in and started it. It hiccuped on starting. Shifted to reverse and a huge clunk happened. I revered and shifted to drive again a huge clunk. Once driving it had no power and service transmission and parking brake came on.
Brakes are contantly being changed. The car shakes when braking at all times. Battery always needs charged. The car will turn off unexpectedly due to battery. It has stopped at stop lights and it has stopped on I70 going towards hagerstown, md and several city streets. It has been changed and still needs charging. Cruise control does not go to speed desired and will not slow down when decreasing the speed. Shifting gears switches to neutral unexpectedly. Car also lunges while in drive as if gears have been changed. This will happen on all roads regardless of the speed.
I have a 2015 Jeep Cherokee limited 4X4, when I try to slow down or stop the vehicle will speed up. It is like you are giving it gas instead of applying the break. It was purchased with around 13500 miles on the odometer on 9-22-2018, it now has 21360 miles as of 11-27-2018. The transmission completely stopped working on the highway in traffic. The transmission would not make the vehicle move and acted as if it was not in any gear. It has seamed to have issues from the time I purchased it and I was told by a Jeep dealership that it was just the normal way that the 9 speed transmission worked. If this is normal for a transmission to fail at 21000 miles I feel that is a major concern and a huge issue.
Service brake system keeps coming on after multiple times taking it to the dealer and then fixing it. It won't let me drive the vehicle and has slammed the brakes on me while the car was moving. I've looked up and I am not the only one have this problem with the Jeep.
When trying to start vehicle the dash electronics flash transmission maintenance required, brake maintenance required. The steering wheel gets hard to turn. When you put your foot on the brake to turn over the engine the car stutters as if there is no battery power. It turns over once, starts, then shuts off. The car will start once then you will need to step on the gas while still in park for the car to stay on. Cause unknown.
- Norfolk, VA, USA
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The contact owns a 2015 Jeep Cherokee. The contact noticed that the brake pedal was very stiff and would not depress when the push start button was depressed. The vehicle was towed to the dealer (lambert Chrysler/Dodge/Jeep/Ram, 5 river road, claremont, nh 03743) where it was diagnosed that there was brake fluid leakage. The contact stated that the failure began approximately six months ago. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,627.
Transmission has failed 3 times in the last 2 months. Once it finally enabled me to put it in drive it would not shift gears right. The highest it would go is 3rd out of 9. it jerks forward on all gear changes. The service transmission warning keeps flashing. Prior to this the auto start /stop feature failed to function. The local Jeep dealer has tried to repair this 3 times for us. We are the 2nd owner. The first owner had the same issues. The original owner had the transmission replaced. We were never told of the lemon "buy back" when we bought the car.
I was driving about 45 mph just after leaving my driveway and a deer jumped in front of the car. When I move my foot from the gas peddle to the brake peddle in a hurry during engine warm up the power brakes do not work. I can not stop the car. I can not engage the ABS or slide the tires. I push the brake peddle as hard as I can and there is no power brakes. I had the dealer service look at it 3 or 4 times and they even tried some other new cars that are the same make and model and said that they have the same problem. And that this problem is not repairable because all the Jeep Cherokee are the same way, only some have the problem worse. This problem is only apparent during engine warm up. It seems to be a lack of vacuum to the power brake module when you move your foot from the gas to the brake, in a split second, during an emergency stop. My car is still not correct and dealer says that all Jeep Cherokee are not correct. Please help us Jeep Cherokee owners before we kill someone. Thank you,
While braking the car abruptly downshifts and causes the vehicle to accelerate. I have noticed the longer I drive the vehicle, it will happen while I am slowing down at higher speeds at well. Also, a slow response to acceleration at times. I have taken the Jeep to the dealership and they have flashed and updated my transmission but they said it was fixed but it was not. It is incredibly dangerous to drive this car especially when trying to brake because it will speed up by itself and merging into hwy or fast moving traffic.
Lost of power we have been lucky we where not on a major hyway when this happens want to know if this vehicle can or been hacked. There are a lot of Jeep Cherokee on the road a lot of owners are complaining about this problem this is a very serious problem seems like nothing being done about this
The contact owns a 2015 Jeep Cherokee. While driving 60 mph, the vehicle began to violently shake. The dealer diagnosed that the brakes and rotors failed and needed to be replaced. The vehicle was repaired. In addition, on another occasion, the vehicle failed to shift properly and shifted roughly without warning. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. After coming to a stop, the vehicle independently shut off. The contact mentioned that the push to start failed to restart the vehicle and the instrument panel illuminated. The vehicle was taken to the dealer where the contact was informed that the fuel saving feature was enabled and the push to start feature needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures. The failure mileage was 400.
I previously filed a complaint in December, 2015 regarding the automatic braking system applying the brakes for no reason. In January, 2016, the dealership replaced the braking system; however, the car has braked automatically on two separate occasions since they were replaced. Third time April 1st, 2016 while backing into my driveway, no vehicles or objects around. Took into dealership, dealership stated no problem found and that was normal braking (this is not normal braking). Fourth time on August 29th, 2016, again, while backing into driveway with no vehicle or objects around. Taking the vehicle back into the dealership on 8/30/16, this is the 4th visit to the dealership for this issue.
Transmission shifting and reliability. We have the trailhawk version of the Cherokee. We are having issues of a clank/bang occasionally about 40-42mph; it can be felt in the floorboard. Sometimes we will get this in reverse when we start to move. The biggest complaint is when trying to leave a light or intersection and step on the gas nothing happens or it slowing starts to speed up or it takes off like a jackrabbit. It is not consistent. When leaving an intersection we are not confident in what type of reaction we are going to get. Will it move or maybe decide to move eventually. Also, normal acceleration seems spongy or bouncy. It is like pressing gas pedal down (slightly) then letting off; on off, on off, on off. It happens quickly until we reach 20 plus mph. If we select the sport mode, I have not noticed the spongy feeling on acceleration. I think that knowing how your car is going/supposed to respond when applying the brake or pressing the accelerator pedal is important the safety and confidence in driving one's vehicle. My wife has also experienced the parking brake reapplying when she is backing out of a parking spot at her work. The parking lot is on a slope. She backs up and when she tries to go forward it doesn't want to move. Then she looks and the parking brake is back on. She has to turn it off again to move. We also have been having issues with the rear hatch. The dealership has done the recall for the electric lift mechanism. We have issues when it won't open electrically and issues with it not latching. There was nothing in the cargo area to interfere with the hatch operation. We have addressed these issues especially with the transmission several times with the Jeep dealership and have left messages with no response to the messages. We currently have 20600 miles on the 2015 Cherokee.
The contact owns a 2015 Jeep Cherokee. While driving 30 mph, the check engine and battery warning lights illuminated. In addition, the 'place the vehicle in park position' warning message displayed. The vehicle was placed into the park position and another error message illuminated stating 'place the vehicle in the desired gear'. the vehicle stalled without warning. The contact was able to restart the vehicle after several attempts and the brake pedal was difficult to depress. The failure was intermittent. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 17,000.
Purchased vehicle new, July 2015. On three separate occasions, while driving between 35 mph to 45 mph, vehicles automatic braking system engaged for no reason causing the vehicle to slow dramatically in traffic. First instance was driving on country road, second instance on major interstate, third instance driving on city road. In addition, on numerous occasions, automatic braking system engaged for no reason when vehicle is in backing mode. This has occurred while backing into parking spaces and into my garage. In all instances, the braking warning system engaged automatically. Has been at dealership twice for these two problems, most recent visit, dealership was able to duplicate the automatic braking engaging when it should not have while in backing mode. No resolution from dealership at this point.
A D V E R T I S E M E N T S
- Magalia, CA, USA