This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Jeep will not start with key. Then I had to press on gas to get car to start, now it doesn't start at all with key. I have to use my automatic starter to get my car to start then put my key in. This should be recalled. This is not safe, and obviously a Jeep problem. I have researched this, and so many Jeep owners have this problem.
Vehicle is shifting erratically, it is a intermittent problem. When first bought vehicle dealer told me that is just the way that transmission is. It is happening more frequently now
I have driven this vehicle for 3 years with no issues until recently. I take care of it and maintenance it regularly. Around April 29th I felt some steering issues and brought it in to Firestone who told me it needed to be taken to the dealership. At the dealership, they replaced an ABS sensor and a few tire sensors. Since then on multiple occasions the vehicle has randomly and intermittently stalled while driving. I can be driving at any speed and the vehicle will randomly lose acceleration, power steering, and brakes. It has happened after a turn, while just going straight at 45 mph, while in stop-and-go traffic, and when trying to accelerate after sitting at a red light. There is no rhyme or reason. The ignition has to be turned off and turned back on to restart the vehicle. I have nearly caused a collision twice. I brought it to the dealership on June 22nd and they had my car until June 25th. They replaced the crankshaft position carriage, and some frayed wiring. The issue happened 3 more times after those repairs. I had it towed to the dealership on June 27th and it is still in the shop (today is July 2nd). They are telling me they cannot recreate the problem and want me to take the vehicle back without doing any repairs. I am now working with the GM and cfo of the dealership to try and resolve this and I have filed a complaint with Chrysler (case #59096741). I do not feel safe driving the vehicle and I refuse to put my children in it. All service records that I have are inside the vehicle at the dealership.
Vehicle will without warning stall in the middle of driving, in city traffic, on country roads, starting up a hill as well as driving on flat straight road. I've been driving 55mph, 45 mph 25 mph and it will stall, the traction control light will come on. Sometimes the car will not restart for 10+ minutes after stalling. Each time I was driving in traffic, and had children in the vehicle with people behind me. Engine just cuts all power, power steering is lost. Also have noticed a huge drop in fuel efficiency, used about 1/4 of a tank in 30 miles, acceleration and vehicle not shifting normally. This is the 6th time in two weeks it has stalled, and 2nd time to take it into the dealership with this issue. I've only had about 6 months, it was cpo and have driven it about 10,000 miles
The contact owns a 2016 Jeep Compass. While driving and shifting into second gear, the vehicle lost power and would not accelerate. The contact pulled the vehicle over to the shoulder, waited a few seconds, and the vehicle began accelerating normally again. In addition, the brakes failed and the ABS warning indicator illuminated. The vehicle was taken to homer skelton Jeep Chrysler (7661 us-51, millington, tn 38053, (901) 872-0195) where it was diagnosed that new brakes with sensors and pad locks needed to be installed. The brake failure recurred. The acceleration failure was not diagnosed. The manufacturer was not made aware of the failures. The failure mileage was 51,117.
Ride down the highway going 70 and all of a sudden the speedometer begins to decrease. I had all power, but no acceleration. I pulled of the road and shut off the engine. Turned it back on and it ranned fine. Not more than 5 minutes its was back no acceleration. So thank god I was able to use the force from the hill to cruise on home on the back roads. The car is only 3 years old at 79,000 miles. So no warranty!!! it has to be towed to the dealership! new vehicle should not be having problems like this!!!!
At 60,000 miles a whomp, whomp noice started from the rear of the Jeep while driving. Most noticeable at 45 to 55 mph on highway. Dealership diagnosed it as a rear hub bearing. Total cost for repair was $613 before tax.
As a mother of three children, the youngest only being two years old, I do not feel safe driving my 2016 Jeep Compass. Every single time I drive the vehicle the motor randomly stalls out while driving several different times. My car is very well maintained and driven easily and even with the gas pedal under light load it stalls out leaving me immobile or the vehicle misfiring and jerking forward violently struggling to drive which puts my children and I in dangerous or potentially deadly situations. This happens all the time. This is due to a bad crankshaft position sensor and or bad wiring from the factory. When I type my VIN number into the NHTSA website for recalls it says my vehicle has no active recalls. There are several other Jeep Compass's of the same year and model with this exact issue under recall and my vehicle needs to be included in that recall as well. My car is only two years old it should be a relatively safe and reliable vehicle not something I worked so hard to buy and an affraid to drive.
While at a complete stop, either at light or in traffic, my RPM gauge needle would drop to 0 rpms, however my battery is still active. I will then have to cycle key to turn vehicle back on. This also happened as vehicle was moving/approaching intersection with traffic light. As I coasted to intersection my rpms again went to zero. I then reluctantly was able to turn steering wheel (although lost power steering) to the right and continued to coast onto shoulder of road. Put car into park, cycled key and car turned on but took a several seconds for engine to turn over. Took vehicle into Chrysler dealership 3X for this issue and they couldn't find problem and couldn't duplicate it while driving it for a few days.
My mechanic believe's I have a sensor issue going on with my transmission. It seems to have the same issues as other certain model years as mine. Every drive I take, the transmission slips. He has ruled out everything else, and one or two of the sensors are pointing to my transmission issues. This problem has almost caused me an accident multiple different times. At this point I don't feel comfortable driving it.
After an uneventful drive to a store, when I restarted the vehicle and attempted to pull out of the parking lot into moving traffic, the vehicle accelerated very sluggishly, like it was stuck in top gear or the engine wasn't able to be rev'ed up. Pushing accelerator to floor caused engine to rev up to approximately 3500 RPM only, and rate of acceleration did not improve. Tried shifting into neutral and back into drive. This did not restore the expected acceleration behavior. Tried to put transmission into manual shift mode by moving gear shift left or right, but gear indicator in instrument cluster showed that transmission did not switch into manual shift mode; it stayed in full-automatic mode. Pulled over and turned engine off, then restarted engine. Expected acceleration behavior restored after restarting engine.
A D V E R T I S E M E N T S
- Levering, MI, USA