This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 23 Jeep Compass engine light came on and it started running rough. Dealer says part of the exhaust valve came off and damaged the piston. Now it needs a new motor. I just purchased it in April 2023. It is now 12/12/23 and I took it to the dealer 11/11/23. This potentially could have happened while I was driving. This is why I believe this is a public safety issue. The engine could have locked up at anytime endangering myself and any passenger. Dealer will not giving a copy of the active work order.
The contact owns a 2023 Jeep Compass. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle would suddenly jerk, shake, and vibrate. Also, while at a stop light with the auto stop/start activated to save fuel, the vehicle did not automatically restart when releasing the brake pedal. The vehicle was taken back to the local dealer who was unable to determine the cause of the failures. The failure mileage was 5,600.
What component or system failure or malfunctioned, and is it available for inspection upon request" When I started my vehicle I noticed that my navigation screen was black, and then when I put the vehicle in drive and slowed down to make a turn, the engine shut off while I was driving. I had to restart the vehicle, and I put the vehicle in drive, I made left the engine shut off again a second time. How was your safety or the safety of others put at risk? My safety was put at risk because the vehicle was still in driving mode, luckily there were no cars behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet, I will be reporting this, because I do not feel safe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, my navigation screen was black, and that has never happened before.
- Kearneysville, WV, USA
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- Sapulpa, OK, USA