This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On the evening of December 1, 1998, I had my 1998 Grand Cherokee in park with the door open while I was getting my mail from a bank of mailboxes. While I was out of the car, it started to roll backwards, even though it was sitting on level ground. The open door hit the bank of mailboxes and I was able to get into the car to stop it. I reported this to the insurance company since I needed to have the drivers door replaced. The car was in park, and after I got in to stop it from rolling backwards, it was still in park. I never reported this to Jeep because no one believed me and it has not happened since then. The Jeep was leased, and I turned it in on June 27, 2001 to gene's Chrysler in fairbanks, Alaska. However, after reading about this happening to other Jeep in the la times, I wanted to file my complaint also.
Driver side door hinge bolts are brittle and broke resulting in the hinge separating from the body frame. Owner took photos of broken bolt in hingle assembly and has broken part to show a poor cast of the bolt. Owner drilled out and replaced one bolt until taken to dealer. Dealer does not believe this is a serious issue and wishes to charge for replacement. However, the failure of both bolts of one hinge allowed the door to be unsafe for vehicle operation. What would have happened if this occured during movement of the vehicle" my question is could this be a result of a bad batch of bolts and has this occured to another vehicle"
A D V E R T I S E M E N T S
- Fairbanks, AK, USA