This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes were a constant problem that began at 80,00 miles. Rotors have been replaced every 8000 miles. Dealer reported it was a wear and tear issue. Vehicle was regularly serviced. Brakes began showing a wearing problem. Rotors become warped and w-wheel anti lock brakes becamee defective. Happened while driving in all weather conditions.
Purchased the 2000 Jeep Grand Cherokee in May 2003. I was filling up my car with gas when someone else asked if I ever had problems with my brakes. At that point I didn't. in April 2004, I was driving on the highway and noticed that the car would shake uncontrollably when applying the brakes. Didn't shake as bad in city driving. I went to my local car repair shop and they told me the rotors were warped. Paid to have the rotors spun. Now it's a year later and the car is shaking uncontrollably on the highway. Didn't think I was going to be able to stop from hitting the car in front of me. Now I have done research on the internet and see that this is a known problem and that it is listed in the technical service bulletin from Jeep in 2002. This is my family car! I too have had to replace the 2 of my door motors and 1 of my window motors. I can't believe that there are this many complaints and no one is forcing Jeep to put a recall on the rotors.
The brake rotors had to be replaced the first time at 12000 miles. Vehicle has been to the repair shop three times. Thereafter, every 10,000 miles the rotors had to be replaced. Consumer stated the rotors will not hold up under normal driving conditions. While driving, there is a strong vibration upon stopping the vehicle.
While applying the brake pedal vehicle vibrated uncontrollably. Driver was able to maintain control of the vehicle, and drove it home. Driver inspected the vehicle, and noticed that the rotors needed to be replaced, and replaced them three times. However, the problem recurred.
2000 Jeep Grand Cherokee since purchase, vibrates when brakes applied at highway speeds, is also causing uneven feathering/wear on front tires. I gave up on bigelow motors, belleville, NJ ever helping me from the start, as they continued to deny that there was a problem. I was advised that Chrysler knows the caliper warp in this model of Cherokee and both the calipers and rotors will need to be replaced. There is no recall on this as yet but there certainly should be. I have been reading other complaints on this model of Jeep and the manufacturer has had repeated brake problems which go unaddressed and cost owners a lot of money to fix or get to the problems. Chrysler obviously is not responding deliberately. Someone needs to investigate the brake problems with Jeep Grand Cherokee and find out why they can not be fixed once and for all. The consumer is not being informed of the potential brake problems and thus can not make and informed decision when purchasing a new vehicle. In the end money out of consumers pockets and no protection from fraud by the manufacturer. I have had the brakes repaired almost a dozen times at a cost of almost $450 for each repair!!! this is an outrage, so please help. I need some guidance.
- Bloomfield, NJ, USA
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Vehicle first started vibrating when braking in 2000. Took it in to the dealership and the replaced the rotors. Since then I have had it in about every 6 to 8 months for the same repairs. When I take it in tomorrow it will be the 6th time. This time they are claiming that warranty no longer covers it. With this many complaints regarding the brakes, why hasn't there been a recall to fix it properly?
We own a 2000, Jeep, Grand Cherokee and currently has approximately 61,000 miles. Besides the paint peeling problem..... which was fixed, we still have the vibrating, shuddering brake problem. Twice a year since the car was new, we have had to have brake (rotor) repairs. Chrysler has paid until last month. I had to beg for them to at least not charge me for the parts. I had to pay $82 for labor. It has come to the point with the mileage.that they will not replace the brakes for free anymore. I am not hard on them....I work 1 mile from my home.that is why I only have 61,000 miles on it. What I want is a guarantee from Chrysler that for the life of my Jeep Grand Cherokee, they will repair this problem of there's free of charge. There are thousands of other owners who have the same complaint. When will Chrysler finally admit this is a problem and issue a recall ??
The vehicle's brakes and rotors have had to be repaired often. The consumer was told that the rotors were too small for the vehicle. The consumer heard a pop noise when taking off or stopping intermittently. The vehicle shimmied at 60 mph and when the vehicle slowed down. Oil leaked from the front differential. The vehicle door lock made a bad grinding noise when the consumer used they key to access the vehicle.
I own a 2000 Jeep Grand Cherokee. I bought this SUV used in 01/2004 and have read several complaints concerning the braking systems of this vehicle. I am now experiencing the same problem as these people are and I'm wondering why nobody is doing anything about it! the problem with this vehicle is that you get a pulsating action when braking and the brakes need to be replaced every 3,000 miles or so. I've never come across this problem with any other vehicles I've owned and I'm extremely surprised this vehicle hasn't been recalled for this problem as many other people, countless others, complain about the same thing. As your organization knows, this can be a serious safety hazard as this problem isn't covered by Jeep under warranty and we, the consumer, can't afford to replace brakes this often. The brakes in my Jeep are so horrible that when I brake at 55 mph, I feel it's unsafe to drive. My steering wheel shakes so much that it's hard to control. After reading many people's opinions about the Grand Cherokee, I found that many of these owners have the same problem.
Front brake rotors and pads replaced 4 times in 40,000miles. Chrysler even replaced them and front calipers the first time. The last time they were replacd was a month before the accident. For the 4th time, steering wheel and pedal vibrate when braking suddenly.I lost control and rolled the 2000 Grand Cherokee into a guard rail.
Rotors bad on vehicle. This has been going on for a long time and I thought that it was normal vehicle maintainence. I was watching the news and found that this problem is a known factory defect for Jeep from 1999-2004. I have had them turned once already and it was a temporary fix.
Consumer complained that the rotors wore out prematurely. At 60,000 miles dealer replaced the rotors. At 82,000 miles the front rotors need to be replaced again. Also, rotors had to be turned on several occasions within the above mileages. Dealer was aware of this problem.
Problem: Brakes when I am traveling approximately 50 mph, and I brake, the car vibrates. I believe that there must be a problem with the rotors. This has been going on for quite awhile, but recently, I learned that this is a problem with many Jeep. Also, the mirrors (on the sides of the car) flip back and forth too easily. I had someone look at these, and I was told that the springs are gone. This seems to be shadily made, and there is no good reason why the mirrors should be flipping back and forth.
Vehicle has had the rotors and calipers replaced on this vehicle. The vehicle has 21,000 miles and it was done under warranty. Now the problem has reccurred and the vehicle is no longer under warranty.
Safety concern regarding 2000 Jeep Grand Cherokee brake rotors. While braking the entire vehicle would shake including the steering wheel and brake pedal. The consumer contacted the manufacturer but they provided no assistance since the vehicle was out of warranty.
The brakes started to shimmy and shake when applied at 16.000miles. Took the Jeep to the dealer were it was purchased and was told this was a common problem with this year of Grand Cherokee. They turned the rotors and now at 30,000 the problem is back.
While applying the brakes, the pedal went to the floor and the vehicle shook uncontrollably. Consumer took the vehicle to the dealer for inspection, and the mechanic determined that the pads and rotors needed to be replaced. Consumer informed the dealer that this problem occurred more than once, and problem had not resolved. Problem still exists. There was an oil leak found at the left rear axle seal. Updated 02/20/07.
The consumer rear ended another vehicle in a panic stop while driving at 60 mph. Upon impact, the frontal air bags failed to deploy. The dealership or the manufacturer were providing any information on why the air bags failed to deploy. The front passenger sustained bruises from the seat belt. The vehicle displayed a hard start due to improper fuel pressure, it would take a long time to crank before catching, and the brakes pulsated due to warped rotors.
Steering wheel shakes violently when brakes are applied, espeically at high speed. Mechanic recommends all new braking system, as this is chronic problem for this car. Upon my own personal research of this, I can see he is correct. It seems everyone with a 2000 Grand Cherokee in the nation has this exact issue. A recall to correct the problem before someone dies would be appreciated.
A D V E R T I S E M E N T S
- Billings, MT, USA