This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2000 Jeep Grand Cherokee Laredo. The contact noticed a fuel leak when fueling the gas tank. Fuel leakage in the presence of an ignition source could result in a fire. He contacted the dealer and a technician stated that because his VIN number was excluded from recall# 06E011000 (fuelsystem, gasoline: Delivery: Fuel pump), he was ineligible for a free remedy. The vehicle has not been repaired.the current and the failure mileages were 148,049.
Longer than normal cranking time due to a worn O-ring in the fuel module assembly or by plastic contaminant entering the fuel pump. Technical service bulletin #14-06-00 (provided by service garage).
Air conditioner fan and control box has been repaired and replace mulitple times now and again is broke. The brakes/rotors are bad handling and the fuel economy does not get what even the computer stated.
Tie rods, wheel bearings, ball joints, fan clutch, shorted engine compartment wiring harness, fuel pump assembly all gone wrong from time of purchase; January 2000/brand new to Sept. 2006...some pd. Under warranty others after 2004 not; even though the defects usually do not happen to a Jeep Grand Cherokee/fully loaded. The last straw was the ball joints; we asked if some form of recall should of been done and then asked for a reimbursement because my wife's' 2004 Jeep Liberty limited had a recall on it's ball joints/lower ones so after having mine replaced last Friday 9/15/2006 we asked about the Grand Cherokee and it's ball joints; we also updated on all the defects we've had to correct and wondered if it wasn't a expensive lemon...$35,000 is what I paid. We called Chrysler main customer service and was only told were sorry, the age of the Jeep and past warranty...what does that have to do with all the past defects since 2000 and the fact we tried their customer service in 2002 and got no where again. No matter the age of the vehicle...safety is safety. And if ball joints go bad for no reason and have to be replaced then, it should go as a safety concern for all their vehicles.
Consumer had to replace five individual brakes in five years. First was the front brakes and rotors, then it was the front brakes and rotors again about seven months later. Then almost a year later, had them replaced again. A year after that had the rear brakes and rotors done. Finally had the front brakes and rotors again. The mechanic told consumer that the rotors were warped, and that they could barely get them off of the car. When I first noticed this, the brakes started to seem like they were not as effective as they should be. Then, about a week later, the car will start to vibrate as I press the brake pedal, and the vibration starts in the brake pedal, and continue to vibrate until the whole car is shaking. It took a long time for the vehicle to crank. The dealer replaced the fuel pump O-ring and shims.
- Albuquerque, NM, USA
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Jeep Grand Cherokee fuel pump failure. It is difficult to start. Often you have to turn the key on and off 3-5 times before you attempt to crank over the engine. This will build enough pressure in the tank to get it started. The other method you must use is to turn the engine over for 5-10 seconds, and it will never start doing this the first time, but then when you let off the key for 5 seconds, and start again, it will finally crank the engine over. This gets old, and is very difficult to explain when selling the vehicle. To top it off, the fuel pump is in the tank making it very labor intensive to fix. My ase certified mechanic says he has fixed several with this problem, and it is a wonder why this has never been recalled.
Consumer started experiencing problems with the brakes nine months after purchase. The consumer had rotors replaced several times. There was an excessive crank when the consumer attempted to start the vehicle, the dealer replaced the fuel pump quad ring. The tail light bulb and water pump was replaced.
Vehicle has 24,292 miles and it will not start on first try. Long cranking time. Dealer says it needs new fuel pump module and will cost approx $500! appears to be common problem from NHTSA other complaints. DC refuses to fix and refuses to give me written notification why not. Only verbal refusals in spite of my writng them requesting written refusal and reason for no goodwill gesture on their part. Appears to be at least 3 tech svc bulletins about this same (long crank time) issue.
Very hard to start. Have to give it a little gas to start. Rarely starts on first try. Dealer is replacing fuel pump/fuel tank O-ring. Fuel tank has to be drained to replace O-ring. O-ring is a $15 dollar part. Total bill to replace is $188.90 including tax and labor...ouch!! obviously fuel system is sucking air as a result of faulty O-ring. Vehicle only has 38,000 miles.
Vehicle has less than 40,000 miles and the fuel pump seal has deteriated causing very hard starting after the vehicle sits for several hours. Dealer said they are seeing a number of these failures. Repair cost is sevreal hundred dollars for a small O-ring gasket.
This vehicle has been to the dealer 3 times for fuel leaking from the top of the tank after filling it up at the gas station. Fuel pump was replaced as well as tank. Condition goes away and then returns again 9-12 months after repair. Obdviously parts are failing for the same reason. Car will lose approx.3 gallons after leaving gas station driving down the road. Someone is going to end up dead if they dont correct this. Vehicle is out of warranty, but problem is related to the same recall. I cant afford the parts and labor to repair it, leaving me no choice but to drive it.
Hard starting... fuel pump replaced and problem corrected.. had to pump the gas pedal lightly then turn the key to get the beast started.. and I mean a beast !.. rough idleing engine, noisey diesel like sound from this poorly designed and engineered hunk of metal.. a true embarrsement fro the Chrysler engineers.. I must say one thing..they are consistent in designing a good looking vehicle.. but beauty is only skin deep.. for this vehicle is a consumers nightmare.. stay away from these trucks.
Transmission has a constant problem w/reverse, loud noise and rough engagement Jeep stated it's normal to factory/specs. Steering column has knocking noise and is loose/play. Has been replaced once. Same problem exists with steering column & Jeep refuses to fix. Jeep says it's normal to factory/specs this time. Fuel pump has been replaced due to vehicle not starting due to pressure problem in fuel pump. Vehicle sometimes does not start after fuel pump replaced. Jeep states it's normal to factory/specs and refuses to fix.
A D V E R T I S E M E N T S
- San Atonio , TX, USA