pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2002 Jeep Grand Cherokee Owner Comments

problem #1

May 152002

Grand Cherokee

  • Automatic transmission
  • 8,000 miles


My wife and I purchased our vehicle from el dorado Jeep in mckinney Texas, on 26 December 2001. The vehicle is still under warranty, and has not cost any out of pocket as of yet. The vehicle in question, a 2002 Jeep Cherokee Laredo was returned to the dealer with a little more than 8000 miles and my wife indicated that there seemed to be a problem with the transmission then, with the dealer unable to find a problem. The vehicle has been returned a total of 7 times for transmission problems, and the dealer unable to find a problem. On one occasion it was returned and the transmission was removed from the vehicle, and clutches that had been burnt, were removed, but they could still not find any problem. Seals have been replaced, cables have been adjusted, and specs have been reset, but still the dealer can find no problem with the transmission. The vehicle now has a total of over 40,000 miles, my wife is still experiencing rough shifting, jerking, and sometimes she states that it is trying to lock up as she is driving. This is not a figment of my wife's imagination, I have been in the vehicle when it has done some of these things, and happens without notice. It may operate normally on one occasion, and on another you experience a problem. When will it happen and be the wrong time! the dealership, el dorado Chevrolet Chrysler Jeep of mckinney is owned by stan graff of graff Chevrolet of grand prairie Texas. Upon beginning our last quest with the dealership, my wife was contacted and it was stated to her that they did not believe would be able to fix the vehicle to satisfy her and suggested putting her into a new Jeep. They claim they can find nothing wrong with the transmission. They have had several people drive our vehicle and are unable to duplicate the problem. We have talked to others that have experienced the same thing, not just with Jeep, but other Chrysler products.

- Westminster, TX, USA

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