fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,400 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2002 Jeep Grand Cherokee Owner Comments

problem #5

Dec 152007

Grand Cherokee 6-cyl

  • Automatic transmission
  • miles


Blend air door failure/no heat

- Daphne, AL, USA

problem #4

Mar 292007

Grand Cherokee 8-cyl

  • Automatic transmission
  • 60,000 miles
Ventilation system making noise behind dashboard. When the A/C unit is off, once I shut off vehicle, no noise will be heard, however after running A/C, when shutting off vehicle, a moaning or creaking sound is heard, everytime. I have read this is happening to many many others. Possible "blend door" problem. This needs to be repaired. People that live in cold environments or extremely hot should not have to worry about a HVAC system breaking and then have to pay $1500 for repair.

- Salt Lake City, UT, USA

problem #3

Oct 182006

Grand Cherokee 8-cyl

  • miles
2002 Grand Cherokee lost heat on both zones of the dual climate control. The consumer feels that the manufacturer should fix the system free of charge.

- Peekskill, NY, USA

problem #2

Feb 052005

Grand Cherokee

  • miles
Duel climate control doors not working no heat on passenger side or on driver side. Windows fog up and make for dangerous driving conditions. Cost $1500 to repair and fix. At the dealership they have seen between 8-10 of these since October 2005 and it is only February 2006. When I called Jeep about the problem the customer service person told me he was "setting me straight" and that he didn't care if I was a customer again. He would not let me talk to a supervisor and he hung up the phone on me.

- Whitman, MA, USA

problem #1

Apr 302004

(reported on)

Grand Cherokee

  • 12,000 miles
The truck is equipped with a tire pressure regulator device. Intermittently, the device warning light illuminates on the dashboard, which is and indication of low tire pressure. When the light comes on the truck was taken to the dealership to have the tire pressure checked. The tire pressure is fine. A possibility of a malfunction in the tire pressure warning device.

- Lee, MA, USA

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