really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
86,872 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee body / paint problems

body / paint problem

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2002 Jeep Grand Cherokee Owner Comments

problem #4

Sep 292015

Grand Cherokee

  • miles


The contact owns a 2002 Jeep Grand Cherokee. The contact received a manufacturer recall for the trailer hitch, the dealer was notified and indicated that the frame and trailer hitch would need to be replaced before they would provide the recall repair. The vehicle was not repaired. The manufacturer was notified and provided no solution for longer than two years. The VIN and failure mileage were not available.

- Port Charolette, FL, USA

problem #3

Jun 072010

Grand Cherokee

  • 73,490 miles
The power windows repeatedly break--won't operate. The front passenger side window motor/regulator has broken down twice. In addition, two other window operators have failed. The culprit: A white plastic half wheel that the cable goes around that operates the window. Jeep charges $500 plus to repair each time! operating the vehicle has nothing to do with the window. It can be stationary and when you go to operate the window, it stops functioning. Please note: I purchased the vehicle new, I don't have children, and there are only 111,000 miles on the vehicle. The first window stop operating in 2010, and fourth one in 2016.

- Lancaster, CA, USA

problem #2

Oct 312014

Grand Cherokee

  • 172,000 miles
The contact owns a 2002 Jeep Grand Cherokee. While the vehicle was parked, the contact observed that the fuel tank door was detached. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was not provided. The approximate failure mileage was 172,000.

- Prompting, PA, USA

problem #1

Jul 262013

Grand Cherokee

  • 102,000 miles
I was rear ended in my '02 Jeep Grand Cherokee. My vehicle does have a manufactured installed trailer hitch. After the accident, it was apparent that the gas tank was still hit by the vehicle. The hitch did nothing to keep the vehicle from getting to the tank. There are visible graze marks where the vehicle hit the hitch and proceeded to the gas tank. Still not feeling safe from the Chrysler recall that the "hitch" will prevent a fire hazard if involved in a rear end accident. Chrysler will not even look at the vehicle since it has a hitch. Photos are available upon request.

- Cincinnati, OH, USA

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