really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
85,233 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee electrical problems

electrical problem

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2002 Jeep Grand Cherokee Owner Comments

problem #6

Jun 152006

Grand Cherokee 6-cyl

  • Automatic transmission
  • 360,000 miles


Engine light keeps coming on. Dealer, car max, stated it was a chip which cost $350 to repair. They stated it was not life threatening and will not repair it at their cost. I need to know when the light came on if the engine was in trouble or not, and I felt it should be repaired at their expense.

- Stockbridge, GA, USA

problem #5

Nov 012006

Grand Cherokee

  • Automatic transmission
  • miles
I am hearing a grinding sound under my dash which is one of the reported first system of a failure.

- Greenville, SC, USA

problem #4

Aug 012005

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 80,000 miles
2002 Jeep Grand Cherokee limited (wj), electrical wires melting at blower motor controller for heater /ac interior fan. Fire hazard as this circuit is hot even when the vehicle is off. Poor contact between the wire female spade connector and the blower motor controller male spade terminal caused excessive heat which resulted in the wires being charred and the blower motor controller housing melting. Device is located under the dashboard on the passenger side. According to dealer, daimler Chrysler claims this is not a problem but I experienced it on my vehicle and became alarmed when I read about car fires resulting from this same defect on mycarstats.com. My vehicle serial number is [xxx]. I ordered and replaced the melted blower motor and crimped the female connector tighter to make a tighter connection with the male terminal after being notified by the Jeep dealer that this would not be covered and that no tsb existed for this defect. While my car did not catch on fire, this is clearly a fire hazard that should be addressed by the manufacturer. Updated 07/17/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Pine, CO, USA

problem #3

Feb 052005

Grand Cherokee

  • miles


Duel climate control doors not working no heat on passenger side or on driver side. Windows fog up and make for dangerous driving conditions. Cost $1500 to repair and fix. At the dealership they have seen between 8-10 of these since October 2005 and it is only February 2006. When I called Jeep about the problem the customer service person told me he was "setting me straight" and that he didn't care if I was a customer again. He would not let me talk to a supervisor and he hung up the phone on me.

- Whitman, MA, USA

problem #2

Aug 122004

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 35,400 miles
Air conditioner fan stopped, thought I had it set wrong, changed the setting, started working again. Couple of weeks later it stopped again. Then it would work intermittantly. Called dealer and they said check fuses and relays, checked ok. Called them back, they said check wiring harness for meltdown. Connector and wires going to the blower were melted. They said I needed to schedule an appt. They did not tell me to disconnect wires or that I needed to worry about possible fire. A couple of days later on my way home, smoke stated coming out of dash on passenger side, I shut the engine off. Jumped out and ran around to other side, opened front door to see what was smoking and flames were coming from under the dash. Ran to back door and opened to get fire extinguisher and the smoked knocked me down. Crawled away from vehicle and stumbled to house and called 911. I am so thankful my family wasn't with me especially my 4 year old in his car seat. The thought of it terrifies me. I am still having nightmares of fire and am very paranoid of fire. Diamlercrysler Corp. Refuses to accept responsibility even tho it was still under warrenty. Have several witnesses to the melted wiring harness.

- The Dalles, OR, USA

problem #1

Aug 232004

Grand Cherokee

  • 36,000 miles
While idling a fire started with the wiring under the dashboard. Dealership was notified, but did not resolve the problem.

- Wahkiacus, WA, USA

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