This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My husband took our Jeep for a quick 5 mins drive round our neighborhood to keep the battery charged. About one minute after he start driving G he heard a bleep noise. As he was turning back to our house the passenger airbags on both sides deployed. I checked Jeep website and it stated the car had a recall R06 orc module. Contacted Jeep they said there is a recall since 2015 (we never received any paperwork). They refused to fix the airbags and suggest we contact dealer for completion of the recall. I contacted dealer and they say they will not touch the airbags because they have already deployed.
The contact owned a 2002 Jeep Grand Cherokee. While driving approximately 50 mph, the contact's vehicle crashed into a second vehicle and caused significant damage to the front end. During the crash, the air bags did not deploy. The driver sustained an injured left arm, which required medical attention. A police report was filed. The vehicle was destroyed and towed. The cause of the failure was not determined. The manufacturer and dealer were not notified of the failure. The failure mileage was 180,000.
I was parked with engine idling, air condition on, conversing with my adult niece, transmission in park with my left hand on steering wheel when with loud banging sounds driver side steering wheel airbag deployed in front of my face and my left upper extremity, hitting my left arm and pushing it away from me and front passenger deployed in my niece's face and right upper and lower extremity without reason. I had my seat belt on when this occurred. My left arm was injured by airbag impact leaving soft tissue damage, an abrasion, ringing in ears and neck pain. My niece suffered abrasions on her right shoulder and legs, ringing in her ears and emotional trauma. Passenger compartment (glove box) and its contents was expelled hitting her legs. The center front console ash tray was effected, pushed open and its contents was also expelled. I was in much shock because of this event. Incident occurred in an apartment parking lot.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
On April 14, both of my front airbags deployed without reason while the car was idling stationary in drive with my foot on the brake. I was in the drivers seat and my two young boys were in the backseat. Fortunately, nobody was significantly injured. I suffered a bruised knuckle, and something flew in the back seat and hit my son in the head, but no injuries were significant enough to warrant a doctors visit. The damage to the interior of my car is significant. The steering wheel and dashboard will need to be replaced, the clock on my radio has stopped working, and my change drawer is broken. I called the recall hotline almost immediately after the event and they took my claim. My case number is 314 529 09. They instructed me that they would send out an inspector to come out and look over my vehicle. They also told me not to drive my vehicle in the meantime. I have a job and a family and I need a vehicle. It has been a week, and no inspector has called me. I have called the recall hotline 4 times since the initial event, and each time they put a note in my case number and promised an inspector would call. I need to know what to do next. I need to get a replacement vehicle or have my vehicle repaired. My insurance company will not cover this repair as I have liability coverage only. My VIN number is [xxx]. I am aware there are 2 recalls open on my car. The important one being recall R06 for the airbag system occupant restraint control module. This recall was addressed a few years ago but I was told that the part required to remedy the condition was not available, and that I will be contacted with a follow-up recall notice when the remedy parts are made available. I had never received this follow up recall notice. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Fayetteville, AR, USA
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The contact owned a 2002 Jeep Grand Cherokee. While driving 35 mph, the brakes failed without warning and the vehicle crashed into an electrical pole. The air bags failed to deploy. The vehicle was destroyed. A police report was filed. The contact's daughter sustained a broken rib, broken pelvis, three fractures to the left hand, the back shoulder bone was sticking out, and her spleen was bleeding. Medical attention was required. The contact received a recall notification for NHTSA campaign number: 15V046000 (air bags). The contact had an appointment with the dealer to get the air bags replaced, but the crash occurred prior to arriving at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 134,000.
Takata recall. The contact owns a 2002 Jeep Grand Cherokee. While driving 70 mph, the front driver and passenger air bags deployed without warning or impact. The failure damaged the windshield and dashboard. The air bag warning indicator illuminated. The driver sustained injuries to the right forearm, which did not require medical attention. The contact was able to drive the vehicle home. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V046000 (air bags). The manufacturer was not made aware of the failure. The failure mileage was 160,709. - (recall related incident)
The contact owns a 2002 Jeep Grand Cherokee. While idling at a red light, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. A police report was filed. The contact was injured and required medical attention. The vehicle was towed and later driven to a mechanic. The vehicle was not repaired. The manufacturer was notified. The vehicle was included in NHTSA campaign number: 15V046000 (air bags). The approximate failure mileage was 78,000. Updated 04/05/17 updated 08/30/2017 - (recall related incident)
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V460000 (air bags) and 06V199000 (engine and engine cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have received several safety recall notices (R06 / NHTSA 15V-046) for this vehicle. I have called my Jeep dealership (garlitch North vernon, in) service department several times since Feb. 15, 2016 to get the needed repair. They never call back to schedule an appointment or explain what the problem is. This has been going on for over 10 months, not a reasonable time to make a safety recall repair. Can someone explain what the problem is ?
The contact owned a 2002 Jeep Grand Cherokee. The contact's vehicle was struck on the passenger side by another vehicle. The air bags did not deploy. A police report was filed. There were four minor injuries that required medical attention. The vehicle was destroyed and towed to a junk yard. The vehicle was included in NHTSA campaign number: 15V046000 (air bags), which could have caused the air bags not to deploy. The manufacturer was not made aware of the failure. The failure mileage was 174,000.
Takata recall. The contact owns a 2002 Jeep Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Grand Cherokee. While the vehicle was stopped at a stop sign, the side curtain air bags deployed independently. The air bag warning indicator illuminated prior to the deployment. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect. Updated 01/06/17 updated 01/11/17.
Hello, I investigate into a traffic accident in france involving a Jeep Grand Cherokee year 2002. The reason of the crash is unknown. The car crossed the road without any reason and crashed into a wall (the driver died in the crash). I was informed that this vehicle could be affected by inadvertent airbag deployment. I would like to know if it's possible to know the reason of orc degradation that you describe in the report # RQ14001 of May 29, 2014" how to detect the orc defect and how to see it" I would to know if the orc worked correctly or not and if the frontal airbag have been deployed before or after the crash. Thank you for your answers
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 01/05/2017 updated 01/17/17.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
My car was at the dealership for R06/NHTSA 15V-046 recall 3 times since March 2015. Each time the item to repair the recall was on back order and recall could not be fixed. Continued calls to the dealer was "they will contact me when parts are available. The last time was on October 7, 2016 still unable to fix due to back order parts. What can I do"?"
The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 60 mph, the driver and passenger side air bags independently deployed and fractured the windshield. The vehicle was driven to the contact's residence. The contact sustained burns to the left arm, which required medical attention. The VIN was included in NHTSA campaign number: 15V046000 (air bags). The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was unknown.
A D V E R T I S E M E N T S
- San Antonio, TX, USA