really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
15 / 0
Average Mileage:
50,075 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Grand Cherokee Owner Comments

problem #10

Apr 012010

Grand Cherokee 6-cyl

  • Automatic transmission
  • 94,149 miles


Insurance company writes on behalf of consumer regarding airbags both air bag deployed while the consumer was driving. A recall was issued for some models regarding an incorrect passenger air bag wire harness in the air bag.

- Providence, RI, USA

problem #9

Feb 052002

Grand Cherokee 6-cyl

  • 130,000 miles
On the night of 02/05/2010 we were driving on fwy 14 nb and earlier that night was raining hard. Due to the storm there was a lot of water on the freeway and I lost control of the Jeep. The car began making circles and then it roll over on the right site of the freeway and the air bags failed to open. We had the seat belts on, but for this type of accident where the car became a total lost, the air bags must had been activated. Luckily we are alive. We could had died and we want to prevent this happen to anyone who owned a Jeep Grand Cherokee 2002.

- Littlerock, CA, USA

problem #8

Jul 042008

Grand Cherokee

  • 109,600 miles
On July 4, 2008, airbag inadvertently deployed while traveling on highway with no collision involved. The airbag deployment damaged the airbag system, right dashboard, windshield, steering wheel, glove compartment door, and air conditioning system, caused complaints to incur rental vehicle expenses, loss of use and devaluation of his vehicle, inconvenience, and caused redness and irritation to face, neck, and chest and aggravated asthma.

- Quinton, VA, USA

problem #7

Mar 302008

Grand Cherokee 8-cyl

  • Automatic transmission
  • 98,000 miles


The contact owns a 2002 Jeep Grand Cherokee. While driving 45 mph, the contact struck an embankment and caused the vehicle to flip. The seat belt detached and none of the air bags deployed. The contact landed in the passenger seat and her head went through the moon roof. A police report was filed. The powertrain was unknown. The current mileage was 104,000 and failure mileage was 98,000.

- Cornville, AZ, USA

problem #6

Sep 142007

Grand Cherokee 8-cyl

  • Automatic transmission
  • 69,000 miles
The clockspring on my 2002 Jeep Grand Cherokee has failed and the airbag light comes on and it will not function. No accident yet, but the airbag will not work on the vehicle. Car was driven normally and is in excellent condition with no accidents. Has 69,000 miles on the vehicle. The clockspring has to be replaced to correct the problem. Chrysler has had similar problems on other vehicles for this same part. I'm sure they use this part on other Chrysler products.

- Round Rock, TX, USA

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problem #5

Oct 112006

Grand Cherokee

  • Automatic transmission
  • miles
My 8 year old daughter had a pulmonary appointment. We were leaving the doctor's office, a lot of traffic, I drove on the on ramp to the highway 285 westbound. While driving onto the interstate, my Jeep Grand Cherokee '02, a beep sounded, I looked at the dashboard and the "airbag" light came on and within not even a second, both airbags deployed while I was driving. The steering wheel is destroyed, the dashboard and the front glass. Smell and smoke filled the SUV while I was able to drive the SUV over to the side of the highway. My child was crying from being so scared. I called the dealer that I always used to service my Jeep to see if I could drive off the highway. I was afraid being on a busy atlanta highway, a crying 8 year old and smoke coming out of the SUV. They told me no and to call Chrysler for tow. I did and they were going to take me to the nearest Jeep dealer (roswell, ga) but would be 50 min. Wait. I explained to them that I was on an extreme busy highway, and 8 year old and had to get off this highway now. While talking, a tow truck pulled off in front of me. He spoke to Chrysler and arranged for "payment directly from Chrysler" and drove us to roswell, ga. The dealer would not give me a rental car. I called my insurance company. I got rental which the dealership called hertz for me and they (hertz) picked my child up and myself and drove us to their shop to get a car. I am now driving a rental and have no ideal who is paying for this. My husband called the manager at the dealership and was told that they could not touch the SUV and someone from chrylser safety looked at the car. I just called chrylser's 1-800 number and told them the incident and wanted a person's name, number and how is this procedure handled. I was told by "lachina" (spelling?) that it was usually 3 business days, no person contact but yet "someone should call me prior to viewing." I asked how my rental situation would be handled and she did not know.

- Ranger, GA, USA

problem #4

Dec 102003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • miles


Passenger side airbag on 2002 Jeep Grand Cherokee Laredo opened on front end impact, however the driver's side airbag failed to deploy resulting in injuries to driver of potentially over $10,000.

- Marshfield, MO, USA

problem #3

Jun 102002

Grand Cherokee 4WD

  • Automatic transmission
  • miles
Vehicle rearended another at 55 mph and upon impact, neither airbag deployed. Damage to vehicle was 6083 dollars. Dealer stated airbags worked as designed. Consumer listed that there were 5 injuries.

- Pikeville, KY, USA

problem #2

Jun 022002

Grand Cherokee

  • Automatic transmission
  • miles
While driving lost control of vehicle and hit another vehicle. Upon impact, none of the airbags deployed. Consumer also states that the ABS failed, three people were injured in the accident.

- Dallas, TX, USA

problem #1

Feb 152002

Grand Cherokee 4WD

  • Automatic transmission
  • miles
While driving at 52 mph an accident occurred. Upon impact, front driver and passenger air bags did not deploy, resulting in injuries to driver and passenger. Chrysler has inspected the vehicle and stated that there were no manufacture's reponsibility, they refuse to do anything further.

- Harrington, DE, USA

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