hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
76,082 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee suspension problems

suspension problem

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2002 Jeep Grand Cherokee Owner Comments

problem #11

Oct 022015

Grand Cherokee

  • 120,000 miles


The contact owns a 2002 Jeep Grand Cherokee. While driving at various speeds, the vehicle shook profusely. The vehicle was taken to an independent mechanic where all four ball joints, front steering gear, all four shocks, all four tires, and both rear control arms was replaced. Even after the repairs, the contact was still experiencing the same failure. The VIN was not available. The failure mileage was 120,000.

- Green Bay, WI, USA

problem #10

Mar 012016

Grand Cherokee

  • 200,000 miles
Death wobble in steering system at 40 mph and above.

- Stafford, VA, USA

problem #9

Mar 262016

Grand Cherokee

  • miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while turning at a low speed, an abnormal sound emitted from the front of the vehicle. The contact discovered that the front passenger side lower ball joint was fractured. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Elco, PA, USA

problem #8

Aug 012014

Grand Cherokee

  • 128,000 miles


Death wobble unable to steer control auto at 30mph and above unable to repair yet w/over $1000. Spent on issue front end too sensitive unable to drive.

- Oklahoma City, OK, USA

problem #7

Oct 202014

Grand Cherokee 4WD 6-cyl

  • 94,139 miles
As I was driving down the highway all of a sudden without any warning the front end of my Jeep Grand Cherokee started shaking very violently. I took my foot off the gas pedal and tried to slowly apply the brakes and get the Jeep off the edge of the road. It was really hard to control the car but I did manage to get it off the road. I drove back home on the edge of the road going about 30 mph with my flashers on. I took my Jeep to my mechanic who replaced the stabilizer bar but it wasn't long before it happened again. I have had several parts replaced on my front end but it still continues to happen. I am really scared to drive on a highway going 55 mph anymore and don't do it unless I really have to.

- Painted Post, NY, USA

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problem #6

Jun 042014

Grand Cherokee

  • 162,000 miles
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that while servicing his vehicle, he noticed that the front coil spring was severely corroded and fractured. The dealer stated that the coil spring perch was welded to the axle as a result the entire axle assembly needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 162,000.

- Cmch, NJ, USA

problem #5

Jun 262013

Grand Cherokee 4WD 8-cyl

  • 130,000 miles


Driving highway speeds, 65 mph, hit a small bump on the road and the steering wheel began to shake violently. I purchased the vehicle new in early 2002 and this was the first incident. Since then this has happened several more time. Suspect a worn steering damper.

- Garland , TX, USA

problem #4

Mar 282002

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 768 miles
Jeep pulls to the right. Took it to two different deallers. Claim nothing is wrong.

- West Sacramento, CA, USA

problem #3

Jul 102003

(reported on)

Grand Cherokee

  • miles
Consumer states there is a loud knocking noise coming from the steering wheel area. Cause is unknown.

- Sausalito, CA, USA

problem #2

Jun 192003

(reported on)

Grand Cherokee

  • miles
While driving vehicle tends to wander all over the road excessively, especially if hit by a crosswind or passed by a tractor trailer. It is very hard for consumer to maintain lane. The tires have been replaced and the alignment has been checked. Dealer cannot diagnose cause of problem.

- Port Saint Lucie, FL, USA

problem #1

Jan 012003

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 2,000 miles
Purchased November 2001, had two recalls for fuel system within two months, dealer told me there was previous recall fixed before I purchased. Engine safety warning light has come on and stayed on several days on seven (7) separate occasions. Dealer claims not to worry cannot figure out why. Plus seat heater went out and had to be replaced, interior heater stopped working except defrost. I believe they are all related and is why the engine safety warning light keeps coming on. Also to note--vehicle sways back and forth over small bumps, like riding a small boat in rough water.

- Mount Vernon, WA, USA

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