really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
11 / 0
Average Mileage:
61,470 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2003 Jeep Grand Cherokee Owner Comments

problem #10

Jul 122011

Grand Cherokee

  • 99,700 miles


The contact owns a 2003 Jeep Grand Cherokee. The contact was driving 25 mph when the front driver and passenger side air bags suddenly deployed. The contact suffered minor burns to the wrist and the passenger suffered minor burns to the knees as a result of the air bag deployment. The windshield was also fractured. The contact called the manufacturer regarding the failure and the manufacturer advised that the vehicle was outside of warranty and there were no recalls for the failure therefore, they were unable to assist. The vehicle was not involved in a crash. The failure mileage was 99,700.

- Fredericksburg , VA, USA

problem #9

Jun 062011

Grand Cherokee

  • 118,000 miles
The contact owns a 2003 Jeep Grand Cherokee. The contact stated while the vehicle was in the driveway and not turned on, the air bags deployed. The contact was told by the dealer that they were not responsible. The VIN was unknown. The failure mileage and current mileage was 118,000.

- Union City, PA, USA

problem #8

Mar 262010

Grand Cherokee

  • 80,000 miles
The contact owns a 2003 Jeep Grand Cherokee. While the vehicle was travelling at approximately 50 mph, another vehicle on the other side of the road moved into the contacts lane and both vehicles collided in a frontal crash. While the passenger side air bag deployed, the driver side air bag did not. The contact suffered head injuries. A police report was filed. She called the manufacturer and filed a report; no assistance was provided. The vehicle was totaled but no one inspected it to find out why driver side air bag did not deploy. The current and failure mileages were approximately 80,000.

- Poolsville , MD, USA

problem #7

Jun 152009

Grand Cherokee

  • 120,000 miles


The contact owns a 2003 Jeep Grand Cherokee. While driving 25 mph, the contact was involved in a crash. She was unable to remember the details. The seat belts failed and slammed her into the steering wheel. Both frontal air bags failed to deploy. A police report was filed. She was transported to the hospital and sustained soft tissue damage to her knees, several bruises, a bruised chest, and other minor injuries. The vehicle was destroyed. The current and failure mileages were less than 120,000. Updated 09/23/09 Chrysler sent the consumer a letter stating the impact was not significant enough to deploy the airbags. The conclusion was supported by the readings from the onboard computer which disclosed no codes, indicating that the air bag was fully operational at the time of the accident. Updated 09/29/09.

- Hampstead, NC, USA

problem #6

Feb 062009

Grand Cherokee

  • 68,000 miles
2003 Jeep Grand Cherokee Laredo involved in head on impact with Chevy Avalanche 2-6-09. Drivers side airbag failed to deploy.

- Orange Park, FL, USA

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problem #5

Oct 132008

Grand Cherokee

  • 46,000 miles
Oct 13, 2008 my 2003 Jeep Grand Cherokee limited, VIN # experienced an unexplained driver and passenger airbag deployment, while stopped with the engine running. I was unhurt, but my passenger who was reaching over to shake hands with a neighbor was slightly injured (no hospitalization). Insurance, Jeep dealers, extended warranty parties would not repair bags. Jeep (corporate) did send investigator and did arrange for air bags to be repaired at spring Chrysler Jeep in spring, tx. The dealer, per corporate directive, replaced both airbags and seat belt modules. They did not replace any wiring harnesses, or other associated parts. The dealer did not attempt to determine the actual cause of the accident. They were directed to send the removed parts to Chrysler. Since they did not or would/could not disclose to me the defect and did not replace the entire system, I am very concerned (scared) for my safety. An uncommanded airbag deployment (rare or none documented since no severe injuries occurred) could have catastrophic consequences. The SUV is currently at the dealer. It was ready/repaired 16 Dec 2008. I am not sure how to handle this. Could you please help? TR jones

- The Woodlands, TX, USA

problem #4

Apr 062005

Grand Cherokee

  • 30,000 miles


I was the only person in my vehicle at the time of the accident. I was pulling a trailer & going up a bridge at approximately 50 mph when I lost control & hit the guardrail. My entire driver side and front end on the driver side was smashed. It bent my frame as well, however, the air bags never deployed. I called Chrysler customer service # just to let them know that it happened, just so they would have a record of it. I have never been treated so rudely by a "customer service" rep in all of my life, he actually hung up on me when I asked for his name. I called back to report him and was disconnected again. I am not suing. Fortunately, I was not hurt. But I was surprised that you could have an impact that hard & severe and the air bags not deploy. I will be very surprised if my Jeep is not totalled.

- Lake Charles, LA, USA

problem #3

Dec 202004

Grand Cherokee

  • Automatic transmission
  • 20,000 miles
After conducting business at a drive in bank consumer proceeded to leave. Consumer placed foot on the accelerator and the vehicle accelerated. Then, he applied the emergency brake, however, it did not stop the vehicle. It stroke a four foot embankment, the only thing that stopped the vehicle was a concrete retaining wall, which was struck at 30 mph. Upon impact, the air bags did not deploy, the emergency brake and the anti lock brakes did not kick in.

- Colorado Springs, CO, USA

problem #2

Dec 292004

Grand Cherokee 8-cyl

  • Automatic transmission
  • 23,000 miles
The consumers vehicle was hit while driving 35 mph from the left front. Upon impact, air bags did not deploy.

- Danvers, MA, USA

problem #1

Oct 192003

Grand Cherokee

  • 10,000 miles
While driving 65 mph vehicle was involved in a head on collision. Upon impact, neither air bag deployed. As a result, driver sustained severe injuries to the upper body.

- Castleton, VT, USA

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