definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Grand Cherokee suspension problems

suspension problem

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2003 Jeep Grand Cherokee Owner Comments

problem #2

Aug 312006

Grand Cherokee 6-cyl

  • Automatic transmission
  • 15,800 miles


The contact owns a 2003 Jeep Grand Cherokee. The current mileage was 15,800. The closest dealer to the contact was not receiving any parts to honor the recall. The dealer placed her on the waiting list. The contactwas aware of the safety risk and possible fire involved while waiting on the parts. There were no other failures at rthis time.

- Salem , OR, USA

problem #1

Oct 022005

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 72,200 miles
2003 Jeep Liberty ball joints replaced approx. 30,000 miles under manufacturer recall, at that time vehicle was making significant road noise from the front end suspension. Dealer replaced lower ball joint assembly at that time. Approx. 66,000 miles vehicle was taken to dealer to find source of front end noise again, dealer could not duplicate and stated there was no problem. Approx. 71,000 miles vehicle taken back to dealer for same problem because it was getting worse. I had a factory authorized repair technician go on a test drive with me on September 23, 2005. Within about a minute of the test drive the technician stated that it was most likely the lower ball joint assembly and that he believed the recall had been extended to lifetime. I scheduled an appointment to bring the vehicle in for repair on September 27, 2005. The dealership had the vehicle the majority of the day and could find nothing wrong. They stated that the ball joints looked fine. On Sunday October 2nd, 2005 the lower ball joint on the driver's side failed. Fortunately it was a speed of under 5 mph as we were turning out of a parking lot. The front driver's side suspension had collapsed. Vehicle was towed to the dealership Sunday evening. Currently waiting on the dealership's response. This is a repeat failure and a major safety issue that to date the dealership has chosen to ignore.

- Marietta, GA, USA

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