really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
103,346 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2004 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

2004 Jeep Grand Cherokee Owner Comments (Page 3 of 5)

« Read the previous 20 complaints

problem #54

May 012009

Grand Cherokee

  • 72,000 miles


Stopped at a light, when light turned green, accerated, driver seat rocked backward and felt loose. On examination front left bracket on frame had broken. This seems to be a problem this this car, searched on-line to find many people with this happening. Had it welded. About 6mos later rear bracket broke in same way. This is very dangerous to the driver, must hold on when seat moves in this way. Don't know why Jeep will not fix at there cost. They say ther is no recall. There should be one.

- Bay Shore, NY, USA

problem #53

Jun 182011

Grand Cherokee 4WD 8-cyl

  • 86,000 miles
Drivers side seat mounting bracket broke on entry to vehicle. This caused the seat to rock back and forth while driving especially during turns. Took it to dealer and they told me that the seat track was also broken. They have been unable to find a replacement track so far because Jeep no longer makes the part. I was told that it can't be welded because of liability issues. They estimate the cost to repair at $300+ if the part can be found. This seems to be a common occurrence lately and I'm forced to pay for a design defect.

- North Pole, AK, USA

problem #52

May 152011

Grand Cherokee 6-cyl

  • 111,114 miles
Front seat brackets sheared off, seat unstable and will tilt backwards. Was told by a certified welder / welding inspector that it could not be welded, and that the bracket was a defective, sub-standard, and unrepairable.

- Amite, LA, USA

problem #51

Apr 302011

Grand Cherokee

  • 149,113 miles


I was backing my 2004 Jeep Grand Cherokee out of the driveway when I heard a snap and then the front seat started wobbling back and forth. I pulled back into my driveway and that's when my husband and I noticed the metal that connects the driver's seat had completely snapped. It was a blessing that I was not traveling at a high rate of speed or was far from home, I would hate to think what would have happened had I been on the highway.

- Elk Grove, CA, USA

problem #50

Mar 302011

Grand Cherokee 4WD 6-cyl

  • 81,000 miles
04 Jeep Grand Cherokee Laredo driver seat track bracket broken. Seat is now unsafe.

- New Windsor, NY, USA

problem #49

Jan 082011

Grand Cherokee

  • 80,000 miles
Drivers seat bracket has broken causing seat to severely rock. I have seen numerous complaints. Needs to be repaired by a welder or replaced. Currently holding together with a hose clamp.

- Kensington, MD, USA

problem #48

Mar 032011

Grand Cherokee

  • 121,000 miles


2004 Grand Cherokee Laredo. This will be the second time since 2004 replacing the drivers side front seat. It broke in 2008 and again in 2011. The seat starts to rock back and forth like its loose and there is no way to tighten the seat.. so you have to simply live with it, very unsafe in my eyes. If I was in a accident I think the seat would snap off and I would be greatly injured!

- Thunder Bay Ontario Canada, 00, USA

problem #47

Dec 012010

Grand Cherokee 4WD 6-cyl

  • miles
The driver's seat of my 2004 Jeep Grand Cherokee has broken for unknown reasons and, without homemade, patchwork bracing, flops back like a recliner. We have attempted to get this repaired both through our local dealer and through Chrysler corporation and they claim that they cannot secure the part; we were first told by the dealer we had to prepay for the part, did so, and then they reported back weeks later that they couldn't find the part. Unfortunately, our financial situation does not allow us to simply park the vehicle and make due. This is truly an accident waiting to happen and we would appreciate any assistance and support you can offer.

- Durham, NC, USA

problem #46

Feb 212011

Grand Cherokee

  • miles
The seat brackets for the driver's seat on my 2004 Jeep Grand Cherokee have snapped. This causes the seat to rock back and forth when accelerating or breaking. Will cost between 500-800 to have the brackets replaced.

- Lincoln, NE, USA

problem #45

Feb 062011

Grand Cherokee 4WD 8-cyl

  • 62,000 miles
Passenger seat heater element got way to hot and the seat stated smoking. I seen the recall so I called gave them the VIN and was told this vehicle was not covered under the recall.

- Kennewick, WA, USA

problem #44

Jan 012010

Grand Cherokee

  • 90,000 miles


Front driver side seat has broke at 3 separate parts required welding to repair.

- Lake In The Hills, IL, USA

problem #43

Jan 112011

Grand Cherokee

  • 61,000 miles
While driving down the road my seat completely broke, throwing me towards the back seat. Thank god I was able to control the vehicle and that no one was coming down the other side of the road or it would have been terrible. Why would a seat fail like that"?" the car is pretty much not drivable now because the seat is completely broken off the base. This is crazy!!!

- Willimantic, CT, USA

problem #42

Sep 142009

Grand Cherokee 4WD 6-cyl

  • 64,000 miles
Seat mount bracket fails under normal use. Front seat drivers side mount bracket broke at 65K miles under light use. Looking online it seems like this is a "normal" thing causing a dangerous driving situation of driving in a "rocking chair". Jeep knows this is an issue yet there is no replacement part for upgrading an obvious inferior structural component that is integral to safe driving.

- Belmont, MA, USA

problem #41

Dec 092010

Grand Cherokee

  • 107,000 miles
I have a 2004 Jeep Grand Cherokee Laredo with 107,000 miles. Today, 12/9/2010, the drivers side seat bracket came loose. I believe after searching the internet, that it is a mounting bracket. Some other Jeep Cherokee owners complained of this problem. The seat now rocks when I brake and accelerate. I am concerned that if I get into a collision the seat will not be locked in and the seat belt will not function.

- Oak Ridge, TN, USA

problem #40

Oct 202010

Grand Cherokee 4WD 6-cyl

  • 105,000 miles
I own a 2004 Jeep Grand Cherokee with a driver's side power seat. It has approximately 105,000 miles on it. The front right seat bracket broke on 10/20/2010 causing the seat to rock while driving, accelerating or braking. The left side bracket is now also cracked but not broken all the way across yet. This is a very dangerous situation as it may both lead to an accident and cause additional injuries to the driver. I am now trying to find used parts for the replacement and have learned from one local used auto parts dealer (631-654-5172) that he didn't have any because this was a :"hot" item. My research on the internet has also found it to be a very common problem with Grand Cherokee. The seats are breaking with normal use. I have decided to complain to the NHTSA and my us senator in the interest of protecting others from a serious safety problem involving a large number of vehicles. This site currently shows 1898 votes of ¿yes¿ in regard to having a cracked seat: www-ODI.NHTSA.dot.gov/IVOQ/index.cfm I await your reply, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Manorville, NY, USA

problem #39

Oct 012010

Grand Cherokee 4WD 6-cyl

  • 70,000 miles
Front driver side seat started to wobble and then ended up snapping. Metal broke in the front left of the seat right by where the metal piece is that lifts the seat. I drive with my seat all the way down and is never raised. The seat moves every bend and anytime I accelerate or brake.

- Beaver, PA, USA

problem #38

Apr 192006

Grand Cherokee

  • 59,000 miles
Driver seat pivot which connects the seat track to the upper seat frame breaks / cracks under normal drive conditions. I had to replace my seat track 3 times with the first crack being welded and cracking again. The vehicle has 159,000 miles and I am the original owner.

- Burtonsville, MD, USA

problem #37

Sep 022010

Grand Cherokee

  • 182,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while making a right turn, he heard a loud popping noise and could feel the seat moving. The dealer looked at the vehicle and stated that the mounting bracket for the seat was broken. The dealer stated this had been a problem in the past. The current and failure mileages were 182000.

- Newberry, SC, USA

problem #36

Aug 312010

Grand Cherokee 4WD 6-cyl

  • 60,000 miles
The seat frame on my 2004 Jeep Grand Cherokee has broken for the second time. The seat frame is not strong enough for a normal weight adult male.

- Cranston, RI, USA

problem #35

Aug 012010

Grand Cherokee

  • 89,000 miles
On my 2004 Jeep Grand Cherokee Laredo the right front bracket on the driver seat that holds the seat to the floor broke causing the seat to become unstable. I haven't taken the Jeep to a dealer at this time.

- Cranford, NJ, USA

Read the next 20 complaints »

Not what you are looking for?