really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
103,346 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2004 Jeep Grand Cherokee Owner Comments (Page 4 of 5)

« Read the previous 20 complaints

problem #34

Feb 072010

Grand Cherokee

  • 140,000 miles


The contact owns a 2004 Jeep Grand Cherokee Laredo. The contact stated that the brackets for the front driver seat track fractured. The dealer advised the vehicle could be repaired at the contact's expense. The vehicle was not included in any recalls. The vehicle was not repaired. The manufacturer would not provide any assistance. The VIN was not available. The failure and current mileages were 140,000.

- Gloucester, MA, USA

problem #33

May 172009

Grand Cherokee

  • 145,000 miles
2004 Jeep Grand Cherokee, drivers seat broke a weld. I was driving about a year ago and the weld just broke. I haven't had a chance to get it fixed because I can't find a used replacement and dealership wants over $800 to fix. I have checked online and have found almost 2000 people with similar problems all stating the same thing, Jeep doesn't have a recall for this and they can't find a replacement seat used or new for that matter and Jeep dealer wants over $500 to fix the problem. I have also read that the people that have had the seat fixed or replaced the issue just happens again. I feel this is a safety issue as it broke while I was driving the vehicle which thank god did not cause a accident to happen only because I was not on a busy road and was able to recover from the initial shock of the seat breaking. I checked under the seat was able to see the metal broke right at the weld.

- Waldorf, MD, USA

problem #32

Jul 252010

Grand Cherokee

  • 95,000 miles
Front drivers side seat broke of rail and frame.

- Boothwyn, PA, USA

problem #31

Jun 092010

Grand Cherokee

  • 105,114 miles


2004 Jeep Grand Cherokee E front driver's seat broken changed it once with the dealership but it broke again from reading online comments from other Jeep owners this is an on going problem with the frame or seat bracket since I changed the frame it broke within 6 months of repairing it average cost for new seat frame is about 600 dollars at dealership and it's not fair to have Jeep owners pay over and over again to fix a problem with their Jeep when it's Jeep fault.

- Kissimmee, FL, USA

problem #30

May 012010

Grand Cherokee

  • 60,000 miles
Front seat support breaks.

- Levittown, NY, USA

problem #29

May 212010

Grand Cherokee 4WD 6-cyl

  • 63,000 miles
The drivers seat back will not stay in an upright position, it gradually reclines, even while the vehicle is parked.

- Blaine, WA, USA

problem #28

May 132010

Grand Cherokee

  • 80,900 miles


The contact owns a 2004 Jeep Grand Cherokee. The contact stated when getting into the driver seat, he heard the metal bracket under the seat snap. The vehicle was taken to an authorized dealership but no repairs were performed at the time of the complaint. The failure mileage was approximately 80,900. The current mileage was approximately 81,000.

- San Antonio , TX, USA

problem #27

May 062010

Grand Cherokee

  • miles
Drivers seat rocks broken brackets that hold the seat to the car. I have seen thousands of failures of these brackets reported on line. The fix is a new $1000 seat which often gets overlooked and people are welding (that's what we plan to do) a bracket which may create additional safety issues.

- Bolton, CT, USA

problem #26

Sep 192009

Grand Cherokee

  • 8,000 miles
The contact owns a 2004 Jeep Grand Cherokee. While the contact was driving approximately 5 mph coming from a complete stop the power windows and power door locks failed to operate when engaged. The additionally, a noise sounded from the instrument panel whenever engaging the power window switch. The vehicle had a recall repair performed under NHTSA campaign id number 06V197000 (seats: Front assembly: Seat heater/cooler). However, the failure continued to occur after the recall repair. The power windows and power door locks failures had not been repaired at the time of the complaint. The failure mileage was 80,000. The current mileage was 95,000.

- Arrington, VA, USA

problem #25

Mar 182010

Grand Cherokee 4WD 6-cyl

  • 115,000 miles
Metal bracket holding driver seat to the floor has broken twice during the ownership of this vehicle. I weigh 250lbs, I'm heavy, but we're talking about metal that has completely snapped in two. Twice.

- Virginia Beach, VA, USA

problem #24

Mar 112010

Grand Cherokee 4WD 6-cyl

  • 70,901 miles


I have a 2004 Grand Cherokee Laredo. Today while getting into my Jeep, my drivers seat frame broke. Loose in the front left corner. Now my driver seat rocks when I apply the brake or give gas. Wow, thank the lord I was not driving when this happened. I have contacted Chrysler about this to see if they will assist with repair even though I have 70,000 miles of use. After doing some research, it appears this is a known issue yet no recalls are performed. It's going to cost me roughly $700 to get this fixed. Below is a link I found with a lot of complaints around this issue. vlane.com/poll/30/2001-Jeep-grand-Cherokee-has-your-driver-side-front-seat-broken-on-this-Jeep.

- Lewisville, NC, USA

problem #23

Feb 262010

Grand Cherokee

  • 74,000 miles
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) my driver seat track broke for my 2004 Jeep Grand Cherokee on the right side next to the driver side door. It snapped in half and while researching on the web I found a website that everyone else is voicing there concern. My seat is swaying side to side and when I am driving my seat leans back far. When calling the dealership they said that this is not a known issue and that it will cost me between 600-800 to fix. This is upsetting when I can weld it together, but when I get in a accident will that hold? it is a terrible product and the metal should have been stronger and thicker. [xxx] link to a website detailing other complaints: vlane.com/poll/30/has-your-driver-side-front-seat-broken-on-this-Jeep.

- Colorado Springs, CO, USA

problem #22

Jan 152010

Grand Cherokee

  • 90,000 miles
Left front frame bracket on driver-side power seat has broken or sheared...

- Fredericksburg, VA, USA

problem #21

Jun 202007

Grand Cherokee 6-cyl

  • 37,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the platform frame of the driver's seat broke three times. While driving approximately 25 mph, the seat began to shake which alerted him to the failure. The first two times, he welded the seat together, and the third time, he scheduled an appointment for 02/26/2010 with the dealer. He called the manufacturer, filed a complaint with a representative, and was instructed to take the vehicle to a dealer. The vehicle had not been repaired at the time of the complaint. The current mileage was approximately 67,750. The failure mileage was approximately 39,000. Updated 03/26/10. The consumer stated when the seat broke, it caused it to shift and it became unstable. Chrysler refused to pay for the repairs because they stated the seat failed due to the weld. The consumer stated the seat cracked before it was welded. Updated 04/16/10. Updated 04/28/10. Updated 09/13/10

- Albrightsville, PA, USA

problem #20

Jan 292010

Grand Cherokee

  • 73,000 miles
2004 Jeep Grand Cherokee. 76,000 miles. Purchased new, I am the only owner. While turning into work, the driver seat bracket (the bracket that connects the seat to the floor) broke in the front left (if looking forward). Now the seat sways and all of the weight is stressed on just one corner of the bracket. According to online reports, this costs up to $1000 to get fixed at a dealer. Other reports of the bracket breaking while people accelerating and falling into the back seat.

- Hamilton, NJ, USA

problem #19

Jan 072010

Grand Cherokee

  • 56,000 miles
I have a 2004 Jeep Grand Cherokee that has the heated seat issue, recall J14 and called the dealership 3 weeks ago without a response. They set up an appointment for me to go in Jan. 7th to get it fixed and when I went in they never even had the parts to fix it. So they got my information and said they would call me with an eta and it has been over a week now without any contact from them. When I called today I gave them my information again and they told me only 300 parts were being shipped to the whole state on Monday and that I may or may not get it done even after that. To me, having heated seats that may explode and cause fires is a pretty big safety issue that should not take over a month (when all said and done) to fix especially living in a cold state like Colorado where these seats are needed. By scheduling an appointment to fix it, then not having the parts to do it, then never calling me back to set up a new time that is completely unacceptable and well outside of a reasonable time for something as serious as this.

- Lakewood, CO, USA

problem #18

Jan 042010

Grand Cherokee

  • 116,700 miles
Re: 2004 Jeep Cherokee driver side seat frame broke again after dealer so called repair.

- Roswell, GA, USA

problem #17

May 012009

Grand Cherokee

  • miles
Driver's side seat bracket has broken. I have welded once and it has broken again. I am not a large man (about 185lbs) and feel this should not have happened under normal use. Many Jeep owners have complaints on this.

- Riverside, IL, USA

problem #16

Nov 262009

Grand Cherokee

  • 94,000 miles
Driver's side seat track suffered material fatigue fracture. Seat frame is a stamped metal frame. The crack happened on the front left leg that attaches the seat to the floorboard. The seat track is stamped by a Chrysler directed supplier and shipped to jci for assembly. Suggest Chrysler to investigate seat movement (causing fatigue in the bend), material thickness and the possibility of adding a gusset (or brace) across the bottom of this bend in the track. This happened on my personal vehicle. I noticed some movement in the seat but I thought it was coming from the recline function. I was backing down a hill when it snapped causing me (the driver) to suddenly tilt backward. I was startled and the truck bumped into the mailbox at the end of the driveway causing a damaged bumper.

- Ypsilanti, MI, USA

problem #15

Nov 012009

Grand Cherokee

  • 135,000 miles
I have a 2004 Jeep Grand Cherokee and my drivers seat started leaning about a year ago then this year is started squeaking when I sat in it, but never thought anything of it since I have 120,000 miles. Then all of a sudden as I am driving at 65 mph the seat makes a loud pop noise and I almost wound up in the back seat. I stopped the car and looked under the seat to find the frame cracked. I got home took the seat apart and found it had cracked on all the weld joints and where the bolts where that help it to the metal frame. I searched online only to find out that this is a very common problem and 100's of people are having the same issue. This is very dangerous and could cause a tragic accident. I had the seat welded by a friend since you cannot buy the parts to repair. After 3 weeks now my steel frame on the seat has cracked. These seats are death tramps and Chrysler should have to fix them. Very dangerous, do people have to die in order for this to be rectified?

- Warwick, NY, USA

Read the next 14 complaints »

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