This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Grand Cherokee. While the contact was driving approximately 5 mph coming from a complete stop the power windows and power door locks failed to operate when engaged. The additionally, a noise sounded from the instrument panel whenever engaging the power window switch. The vehicle had a recall repair performed under NHTSA campaign id number 06V197000 (seats: Front assembly: Seat heater/cooler). However, the failure continued to occur after the recall repair. The power windows and power door locks failures had not been repaired at the time of the complaint. The failure mileage was 80,000. The current mileage was 95,000.
Metal bracket holding driver seat to the floor has broken twice during the ownership of this vehicle. I weigh 250lbs, I'm heavy, but we're talking about metal that has completely snapped in two. Twice.
I have a 2004 Grand Cherokee Laredo. Today while getting into my Jeep, my drivers seat frame broke. Loose in the front left corner. Now my driver seat rocks when I apply the brake or give gas. Wow, thank the lord I was not driving when this happened. I have contacted Chrysler about this to see if they will assist with repair even though I have 70,000 miles of use. After doing some research, it appears this is a known issue yet no recalls are performed. It's going to cost me roughly $700 to get this fixed. Below is a link I found with a lot of complaints around this issue. vlane.com/poll/30/2001-Jeep-grand-Cherokee-has-your-driver-side-front-seat-broken-on-this-Jeep.
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) my driver seat track broke for my 2004 Jeep Grand Cherokee on the right side next to the driver side door. It snapped in half and while researching on the web I found a website that everyone else is voicing there concern. My seat is swaying side to side and when I am driving my seat leans back far. When calling the dealership they said that this is not a known issue and that it will cost me between 600-800 to fix. This is upsetting when I can weld it together, but when I get in a accident will that hold? it is a terrible product and the metal should have been stronger and thicker. [xxx] link to a website detailing other complaints: vlane.com/poll/30/has-your-driver-side-front-seat-broken-on-this-Jeep.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the platform frame of the driver's seat broke three times. While driving approximately 25 mph, the seat began to shake which alerted him to the failure. The first two times, he welded the seat together, and the third time, he scheduled an appointment for 02/26/2010 with the dealer. He called the manufacturer, filed a complaint with a representative, and was instructed to take the vehicle to a dealer. The vehicle had not been repaired at the time of the complaint. The current mileage was approximately 67,750. The failure mileage was approximately 39,000. Updated 03/26/10. The consumer stated when the seat broke, it caused it to shift and it became unstable. Chrysler refused to pay for the repairs because they stated the seat failed due to the weld. The consumer stated the seat cracked before it was welded. Updated 04/16/10. Updated 04/28/10. Updated 09/13/10
2004 Jeep Grand Cherokee. 76,000 miles. Purchased new, I am the only owner. While turning into work, the driver seat bracket (the bracket that connects the seat to the floor) broke in the front left (if looking forward). Now the seat sways and all of the weight is stressed on just one corner of the bracket. According to online reports, this costs up to $1000 to get fixed at a dealer. Other reports of the bracket breaking while people accelerating and falling into the back seat.
I have a 2004 Jeep Grand Cherokee that has the heated seat issue, recall J14 and called the dealership 3 weeks ago without a response. They set up an appointment for me to go in Jan. 7th to get it fixed and when I went in they never even had the parts to fix it. So they got my information and said they would call me with an eta and it has been over a week now without any contact from them. When I called today I gave them my information again and they told me only 300 parts were being shipped to the whole state on Monday and that I may or may not get it done even after that. To me, having heated seats that may explode and cause fires is a pretty big safety issue that should not take over a month (when all said and done) to fix especially living in a cold state like Colorado where these seats are needed. By scheduling an appointment to fix it, then not having the parts to do it, then never calling me back to set up a new time that is completely unacceptable and well outside of a reasonable time for something as serious as this.
Driver's side seat bracket has broken. I have welded once and it has broken again. I am not a large man (about 185lbs) and feel this should not have happened under normal use. Many Jeep owners have complaints on this.
Driver's side seat track suffered material fatigue fracture. Seat frame is a stamped metal frame. The crack happened on the front left leg that attaches the seat to the floorboard. The seat track is stamped by a Chrysler directed supplier and shipped to jci for assembly. Suggest Chrysler to investigate seat movement (causing fatigue in the bend), material thickness and the possibility of adding a gusset (or brace) across the bottom of this bend in the track. This happened on my personal vehicle. I noticed some movement in the seat but I thought it was coming from the recline function. I was backing down a hill when it snapped causing me (the driver) to suddenly tilt backward. I was startled and the truck bumped into the mailbox at the end of the driveway causing a damaged bumper.
I have a 2004 Jeep Grand Cherokee and my drivers seat started leaning about a year ago then this year is started squeaking when I sat in it, but never thought anything of it since I have 120,000 miles. Then all of a sudden as I am driving at 65 mph the seat makes a loud pop noise and I almost wound up in the back seat. I stopped the car and looked under the seat to find the frame cracked. I got home took the seat apart and found it had cracked on all the weld joints and where the bolts where that help it to the metal frame. I searched online only to find out that this is a very common problem and 100's of people are having the same issue. This is very dangerous and could cause a tragic accident. I had the seat welded by a friend since you cannot buy the parts to repair. After 3 weeks now my steel frame on the seat has cracked. These seats are death tramps and Chrysler should have to fix them. Very dangerous, do people have to die in order for this to be rectified?
The headrests in my 2004 Jeep Grand Cherokee overland do not provide protection from whiplash. As I sit in the seat, the headrest is at least 8-12 inches from my head. If I were hit from behind, my neck would break before my head would come into contact with the head rest. This is contrary to the 2005 and newer Jeep in which the headrest is directly behind the head (about and inch or two). The headrests should be modified to provide protection from whiplash.
My front driver side seat of my 2004 Jeep Grand Cherokee has broken twice since I have owned it. The metal literally snapping. I have been reading sites on the internet and this appears to be an extremely common occurrence. It makes me wonder if it just breaks due to every day driving what would happen in a crash?
2004 Jeep Grand Cherokee, the driver's seat pivot post on 3 occasions have broken. 2 of the occurrences happened while braking and 1 while leaning back to removed items from my rear packets. The 1st two were repaired via spot welds after the third I had to replace lower section of the seat.
2004 Jeep Grand Cherokee Laredo -- front seat bracket/rail broken/snapped off--this created a safety situation with seat not secure--raises questions as to what would have happened if in accident and seat broke loose.
Metal seat bracket that holds driver's seat to floor on my 2002 and my 2004 Jeep Grand Cherokee broke. Seats are now detached from the floor and rock back and forth.
Driver's side seat bracket broken on my 2004 Jeep Grand Cherokee. After researching on the internet, it seems that it is a common problem with Grand Cherokee. There is a steel tube that goes from side to side that is entirely too thin and it shears off at the bracket. It was not involved in any accident, it just breaks from normal use, which for a seat bracket, should not happen. I fixed it once last summer and now another part is broken. The seat is now basically a rocking chair and if I were to get in a crash, there is no doubt in my mind that the bracket would fail further and possibly cause serious injury.
Drivers seat brakes at bottom and then seat frame brakes. It is now like you are driving in a rocking chair. Jeep knows about this problem, some seats have broken away. This is a very unsafe condition.
A D V E R T I S E M E N T S
- Arrington, VA, USA