really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
103,346 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2004 Jeep Grand Cherokee Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #14

May 012005

Grand Cherokee

  • miles


The headrests in my 2004 Jeep Grand Cherokee overland do not provide protection from whiplash. As I sit in the seat, the headrest is at least 8-12 inches from my head. If I were hit from behind, my neck would break before my head would come into contact with the head rest. This is contrary to the 2005 and newer Jeep in which the headrest is directly behind the head (about and inch or two). The headrests should be modified to provide protection from whiplash.

- Lebano, PA, USA

problem #13

Jul 082009

Grand Cherokee

  • 65,000 miles
My front driver side seat of my 2004 Jeep Grand Cherokee has broken twice since I have owned it. The metal literally snapping. I have been reading sites on the internet and this appears to be an extremely common occurrence. It makes me wonder if it just breaks due to every day driving what would happen in a crash?

- Mishawaka, IN, USA

problem #12

Nov 012005

Grand Cherokee

  • 65,000 miles
2004 Jeep Grand Cherokee, the driver's seat pivot post on 3 occasions have broken. 2 of the occurrences happened while braking and 1 while leaning back to removed items from my rear packets. The 1st two were repaired via spot welds after the third I had to replace lower section of the seat.

- Burtonsville, MD, USA

problem #11

May 292009

Grand Cherokee

  • 98,000 miles


2004 Jeep Grand Cherokee Laredo -- front seat bracket/rail broken/snapped off--this created a safety situation with seat not secure--raises questions as to what would have happened if in accident and seat broke loose.

- Erie, PA, USA

problem #10

Nov 012008

Grand Cherokee

  • 80,000 miles
Metal seat bracket that holds driver's seat to floor on my 2002 and my 2004 Jeep Grand Cherokee broke. Seats are now detached from the floor and rock back and forth.

- Marion, IA, USA

problem #9

Jun 012008

Grand Cherokee

  • 75,000 miles
Driver's side seat bracket broken on my 2004 Jeep Grand Cherokee. After researching on the internet, it seems that it is a common problem with Grand Cherokee. There is a steel tube that goes from side to side that is entirely too thin and it shears off at the bracket. It was not involved in any accident, it just breaks from normal use, which for a seat bracket, should not happen. I fixed it once last summer and now another part is broken. The seat is now basically a rocking chair and if I were to get in a crash, there is no doubt in my mind that the bracket would fail further and possibly cause serious injury.

- Farley, IA, USA

problem #8

Nov 152008

Grand Cherokee

  • 60,000 miles


Drivers seat brakes at bottom and then seat frame brakes. It is now like you are driving in a rocking chair. Jeep knows about this problem, some seats have broken away. This is a very unsafe condition.

- Prattville, AL, USA

problem #7

Nov 272008

Grand Cherokee

  • 105,000 miles
Seat track for 2004 Jeep Grand Cherokee cracked, causing seat to move in a reclining fashion without the seat actually reclining.

- Staten Island, NY, USA

problem #6

Mar 022009

Grand Cherokee

  • 109,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact slightly reclined the front driver's seat and the seat frame fractured. The seat could have completely failed while driving, thus increasing the risk of a crash. The dealer stated that he would be responsible for replacing the seat frame. The repair would cost $600. The contact is in the process of having the vehicle repaired. The failure and current mileages were 109,000.

- Davenport, IA, USA

problem #5

Jan 302009

Grand Cherokee 8-cyl

  • 66,800 miles
The contact owns a 2004 Jeep Grand Cherokee. While the vehicle was idling at a traffic light, the contact smelled something burning and rolled down the window. He noticed that the odor was not coming from outside of his vehicle, so he continued to drive. Approximately 30 seconds later, he felt a burning sensation on his lower back. He pulled into a parking lot and observed a hole in the driver's seat surrounded by an orange ring. There was a charred mark on his leather belt and the seat was smoking. The dealer and the manufacturer were not notified. The cause of the failure was not determined. The current and failure mileages were 66,800. Updated 04-17-09 updated 04/20/09.

- St.Mary's, PA, USA

problem #4

Dec 212008

Grand Cherokee

  • 92,000 miles


The contact owns a 2004 Jeep Grand Cherokee. While driving 25 mph, the driver's side seat heater malfunctioned and burned through the seat. The contact smelled a burning odor and immediately pulled the vehicle over to the side of the road. He exited the vehicle and noticed a burn hole approximately the size of a quarter. NHTSA campaign id number 06V197000 (seats:front assembly:seat heater/cooler) was specifically for the passenger side seat heater, and would not include the driver's side seat heater. The dealer and manufacturer were not notified. The current and failure mileages were approximately 92,000.

- Yorktown, NY, USA

problem #3

Jan 102008

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles
Seat trac and frame failed on 2004 Jeep Grand Cherokee.

- Falls Church, VA, USA

problem #2

Dec 052004

Grand Cherokee 8-cyl

  • Automatic transmission
  • miles
My husband and I were in a 2003 Jeep Grand Cherokee, stopped at a stop light and rear ended by a Toyota Celica traveling about 40 mph according to the police statement. Our Jeep then hit the car in front of us (it was a four car chain reaction collision). The drivers and front passenger seats reclined on impact. Had our grandson been in his child safety seat, his legs would have been crushed, if not worse. Further, the shoulder restraint did not hold on the passenger side, resulting in my head smashing into the dashboard. The air bags did not deploy.

- Chapel Hill, NC, USA

problem #1

Feb 202004

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • 11,973 miles
On or about February 20, 2004, matthew beller suffered severe burns from a seat heater in the driver's seat of a 2004 Jeep Grand Cherokee limited. He is a parapelgic and did not feel the burn occuring. The seat heater did not turn off after reaching normal temperatures. A product liability action is being bought in the United States district court of Oregon.

- Klamath Falls, OR, USA

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