really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
11,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2004 Jeep Grand Cherokee Owner Comments

problem #3

Apr 212006

Grand Cherokee 6-cyl

  • Automatic transmission
  • 14,000 miles


April 21, 2006: I was proceeding on a green left turn arrow and was hit by a Ford Taurus running stop light. He veered around my front end, tearing off the entire front end and pushing my vehicle into the oncoming lanes. I did not see him coming. I heard the crash, then saw a bright white light. I had lost consciousness and was awakened by a man knocking on my window. The seat belt did not hold. Air bag did not deploy. I smashed into the steering wheel causing head and chest trauma, was rushed to the er, spending two days in the hospital with a bruised heart and head lacerations. Received full body scans, X-rays, cardiac testing, dr bills ($30,000 and still counting). The lease car is totaled ($14,000 damage). I have constant pain, bruising, headaches, blurred vision, memory loss. I lost my new job as a result. Fyi: Another Jeep Cherokee hit the wall on I-95, 5-21-06 and the entire front end was gone. Curious if that seat belt held? did not see any airbags deployed. Called 911 from my cell to report the crash, 1/2 mile South of atlantic blvd exit (broward county, fl). How many deaths are actually caused by the faulty seat belts" if I had gotten broad sided, I would have gone right through my side window. I complained to my insurance company, the faulty seat belts have resulted in my having a huge claim which is going to cause my future insurance premiums to skyrocket! there must be more than just 3 incidents!! insurance companies, attorneys or owners are not reporting!"

- Coral Springs, FL, USA

problem #2

Apr 062005

Grand Cherokee 6-cyl

  • Automatic transmission
  • 21,000 miles
On April 6, 2005 at aprox. 6:50 a.M. a car hit my Jeep Grand Cherokee 2004 special edition in the front, rear left side and back side part of the car. The driver hit with her chest the steering wheel. The driver seat belt do not hold her, so she impact the steering wheel.

- Penuelas, PR, USA

problem #1

Dec 052004

Grand Cherokee 8-cyl

  • Automatic transmission
  • miles
My husband and I were in a 2003 Jeep Grand Cherokee, stopped at a stop light and rear ended by a Toyota Celica traveling about 40 mph according to the police statement. Our Jeep then hit the car in front of us (it was a four car chain reaction collision). The drivers and front passenger seats reclined on impact. Had our grandson been in his child safety seat, his legs would have been crushed, if not worse. Further, the shoulder restraint did not hold on the passenger side, resulting in my head smashing into the dashboard. The air bags did not deploy.

- Chapel Hill, NC, USA

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