really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
79,673 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee steering problems

steering problem

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2004 Jeep Grand Cherokee Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #5

Oct 082004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 1,646 miles


Have a whistling noise in steering and dealer have tried 6 times to fix including replacing steering box. Now vehicle makes whistling noise and a knocking noise in the steering area. 3 of 6 dealers say that it cant be repaired and that it is not normal but cant get Chrysler to respond. This is a lease vehicle and I want out of vehicle but have to have transportation due to my job. I am afraid something will happen to the steering one day while traveling. The vehicle has been into the dealer(s) 25 times and out of service at least 45+ days. They have replaced power steering pump 2xs, L windshield, sealed another windshield, drained power steering lines twice and replaced steering box. I leased vehicle in 9/04, with first repair attempt in 10/04 and have over 25 times in shop since last 2 years. Help me get out of this lease vehicle?

- Sanford, FL, USA

problem #4

Dec 162004

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 4,007 miles
Transmission failed while shifting, a loud grinding noise was coming from the front. Consumer was able to maintain control of the vehicle, and drove it home. Consumer had the vehicle towed the same day. Mechanic determined that transmission needed to be replaced. The consumer stated that the transmission needed to be rebuilt. The consumer stated that the vehicle is now having a steering problem.

- Schwenksville, PA, USA

problem #3

Dec 102004

Grand Cherokee 6-cyl

  • Automatic transmission
  • 1,000 miles
Steering noise while turning the wheel just a little to either side. Dealer is ordering "a part" have to wait a week for it to come in. Vehicle has only 1100 miles.

- Northfield, NJ, USA

problem #2

Sep 282004

Grand Cherokee 4WD

  • Automatic transmission
  • 160 miles
Vehicle lurches to the right, dealership replaced all rims and tires, thus making the problem slightly better. Mechanic said it was a "design flaw" nothing could be done about it and to call the service manager, the service manager said "all vehicles in Colorado drift to the right due to road crowns". my jgc still drifts to the right within 5-10 seconds on all types of roads. I bought this vehicle two weeks ago, it has 800+ miles on it.

- Aurora, CO, USA

problem #1

Jan 012004

Grand Cherokee 8-cyl

  • Automatic transmission
  • 200 miles
The ability for steering control of the vehicle, most notably at highway speeds, is very difficult. The vehicle appears to have a gap of sloppy space in the steering. After driving multiple new 2004 Grand Cherokee I have discovered that this is a common problem, although the degree of gap or sloppiness varies by vehicle.

- Scottsdale, AZ, USA

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